What users are saying about
16 Ratings
89 Ratings
16 Ratings
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Score 5.6 out of 100
89 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Changepoint

Changepoint is basic and would, therefore, work for businesses with uncomplicated requests, pretty straightforward workflows and willingness to work with an unsightly solution. It is basic, from the UI to the search option and the way the information is captured, which can be frustrating and counter-intuitive at times.It is relatively robust (i.e. I have been using it for almost 2 years and have not seen it crash once) but it does log me out when the system has been inactive for about 30 minutes - and I am only notified about being logged out upon clicking the Submit button, meaning many a line of text have been typed more than once!
Anonymous | TrustRadius Reviewer

Autotask PSA

Autotask is much more well suited to a busy company. It's a little bit price-prohibitive if you only have a couple of employees or not many clients. This solution works for us, having 10 employees and about 200 clients. Any less than that, the pricing wouldn't be worthwhile.Autotask fits very well with us. It's easy to keep on task. Any tickets that are getting old will shoot out alerts and scheduled tasks for our techs to finish up work on it. It's also very easy to run reports for clients on the services that they've used through us. We love Autotask.
Dan Gospe | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Changepoint
Autotask PSA
7.0
Organize and prioritize service tickets
Changepoint
Autotask PSA
8.5
Expert directory
Changepoint
Autotask PSA
7.4
Service restoration
Changepoint
Autotask PSA
4.0
Self-service tools
Changepoint
Autotask PSA
6.9
Subscription-based notifications
Changepoint
Autotask PSA
7.8
ITSM collaboration and documentation
Changepoint
Autotask PSA
7.2
ITSM reports and dashboards
Changepoint
Autotask PSA
7.6

ITSM asset management

Changepoint
Autotask PSA
7.9
Configuration mangement
Changepoint
Autotask PSA
7.8
Asset management dashboard
Changepoint
Autotask PSA
7.6
Policy and contract enforcement
Changepoint
Autotask PSA
8.2

Change management

Changepoint
Autotask PSA
7.9
Change requests repository
Changepoint
Autotask PSA
8.2
Change calendar
Changepoint
Autotask PSA
6.9
Service-level management
Changepoint
Autotask PSA
8.6

Pros

Changepoint

  • Changepoint has significant reporting capabilities, though of course, the data that comes out is only as good as the data that goes in. I enjoy being able to use the standard reports to understand exactly how much a project has cost us and to compare it to how much we are charging. This allows us to more accurately set our prices. Though we have not used the report designer capability, I understand that custom reports can be designed with relative ease.
  • Changepoint has a versioning capability for changes made to user profiles in the system manager, which I find particularly helpful. As a non-power user, it is valuable to be able to see what changes I have made to various profiles so that I can troubleshoot a problem down the line.
  • Changepoint has significant functionality well beyond the features that we are currently using, and for this reason, I think it is affordable and a good deal. Particularly if your organization is interested in dedicating the time and resources into using all of the features around project planning, resource allocation, etc., the price is well worth the value.
Anonymous | TrustRadius Reviewer

Autotask PSA

  • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
  • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
  • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
Daniel J. Lewis | TrustRadius Reviewer

Cons

Changepoint

  • We use Changepoint to manage the IS organization. I would like to see more advancement in order to do benefits management.
  • I would like to see a capability where a project manager can build a very detailed work breakdown structure, but only require project resources to charge time and provide a task status at a higher level.
Ron Beck; MS MBA CPA | TrustRadius Reviewer

Autotask PSA

  • To date, the maim area of improvement is the ability to allow for retrieving a ticket that may have inadvertently been deleted. At present there is no way to do this which at times can be frustrating.
  • The search function does leave something to be desired as it does require some specific wording to find what you're looking for.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Changepoint

Changepoint 7.6
Based on 10 answers
Sometimes the decision to renew boils down to an old adage "if it isn't broken don't fix it". Previous to moving to Changepoint, it was obvious that we needed a better project management tool. Projects we completed on time but the time zone difference between the teams and several iterations of back and forth caused a number of communication issues with projects. The difference is night and day.
Cedric M. Norwood | TrustRadius Reviewer

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis | TrustRadius Reviewer

Usability

Changepoint

Changepoint 8.0
Based on 1 answer
It could be more intuitive and user friendly.
Meloni Mockerman | TrustRadius Reviewer

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis | TrustRadius Reviewer

Support Rating

Changepoint

No score
No answers yet
No answers on this topic

Autotask PSA

Autotask PSA 8.5
Based on 8 answers
They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.
Ashley Beal | TrustRadius Reviewer

Alternatives Considered

Changepoint

We believed that Changepoint matched up well, had better support and provided a better pricing structure that worked better for our budget constraints over time. The team was willing to work with us on the design of the tool for our needs and it wasn't going to break the bank from a budget perspective.
Anonymous | TrustRadius Reviewer

Autotask PSA

Datto Autotask PSA is probably the best all-in-one platform for MSPs. It's targeted and designed specifically for MSPs, whilst most service desk software/PSA is often just general service desk software.
Ben Nichols | TrustRadius Reviewer

Return on Investment

Changepoint

  • Employee efficiency has decreased significantly within our Project MAnagement team. The main causes are lack of logical steps/not user-friendly and the slowness of the entire program.
  • Changepoint PSA has greatly improved being able to track budgets for all projects. Before this software, budgets were done manually by hand and cross-referenced with Accounting. Now, we can pull a report out of the system, as long as all parties entered their time and data correctly.
Anonymous | TrustRadius Reviewer

Autotask PSA

  • We can effectively contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects.
  • We track resource utilization to see where our technicians are productive and what is eating their valuable time.
  • I feel that Autotask is the single biggest impact on overall business ROI. We track profitability of everything from hardware to services to contracts with it. It allows us to make intelligent business decisions based on numbers.
Garry Adams | TrustRadius Reviewer

Pricing Details

Changepoint

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Autotask PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Changepoint
5.6
Autotask PSA
9.1

Likelihood to Renew

Changepoint
7.6
Autotask PSA
9.0

Usability

Changepoint
8.0
Autotask PSA
9.0

Support Rating

Changepoint
Autotask PSA
8.5

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