Chargent vs. Cleverbridge

For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.

Incentivized

Cleverbridge is well-suited for big companies that have a client base and want to start online. If you have a wide range of products, and you sell worldwide--where different languages and different settings are needed for each region--then Cleverbridge is good solution. If you just want to start selling with limited stock and with couple of product types only in one region, then it's not good idea to begin with Cleverbridge.

Incentivized

• Extremely easy to implement + 100% native on salesforce.com.
• Payment information is on the opportunity level making it easily visible across teams.
• Payment request feature allows cutomers to pay online via force.com site.
• Supports recurring payments which allows payment processing to be run on an automated schedule.

Incentivized

• Excellent partnet
• Terrific at subscription software
• Excellent security and uptime

Incentivized

• Because it is a low fee, you need to do more configuration on your own to get it up and running.

Incentivized

• Because of the many different settings, it becomes hard sometimes to set everything up
• The slow system can take up to 10 seconds to save something

Incentivized

Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.

Incentivized

They were overwhelmingly easy to deal with and helped us work through some very specific use cases

Incentivized

Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.

Incentivized

DR Waco e screwed up the company when we worked with them - they didn’t like customers - I know that sounds odd but it was true and their software was dreadful

Incentivized

• Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
• Increased revenue collection as billing information is easily accessible on the opportunity.
• Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.

Incentivized

• We couldn’t have done this on our own
• They provided cost-effective eCommerce for us

Incentivized