What users are saying about
Chartbeat
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Top Rated
92 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 92 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 3 reviews and ratings
Attribute Ratings
- Mapp Intelligence, powered by Webtrekk is rated higher in 1 area: Likelihood to Recommend
- Chartbeat and Mapp Intelligence, powered by Webtrekk are tied in 1 area: Support Rating
Likelihood to Recommend

9.1
Chartbeat
91%
54 Ratings
10.0
Mapp Intelligence, powered by Webtrekk
100%
1 Rating
Likelihood to Renew

10.0
Chartbeat
100%
5 Ratings
Mapp Intelligence, powered by Webtrekk
N/A
0 Ratings
Usability

8.7
Chartbeat
87%
45 Ratings
Mapp Intelligence, powered by Webtrekk
N/A
0 Ratings
Support Rating

8.0
Chartbeat
80%
11 Ratings
8.0
Mapp Intelligence, powered by Webtrekk
80%
2 Ratings
Likelihood to Recommend
Chartbeat
If you are looking for a tool that tracks traffic, content performance, author performance, and reader retention with a relatively simple interface and gleaming graphics then this is for you. Trickier things like report generation are made much more seamless now, and except for some friction in the sidebar navigation –– I find it to be a pretty flawless tool that I would recommend to friends or others in the media field. It's just a basic necessity to understand content these days, so Chartbeat is a great tool at that!
Sustainability Reporter
WWDOnline Media, 501-1000 employees
Mapp Intelligence, powered by Webtrekk
Webtrekk is a good tool to get insights on your website and app usage. It is possible to get more information on your campaigns and engagements. If Webtrekk is in use with Mapp Engage, it is possible to manage your campaigns with one tool.
It is not possible to use Webtrekk as data lake, but Mapp is actually developing a Customer Data Platform.
Webtrekk (Mapp Intelligence) is a web analytics tool, so it has to be used as web analytics tool.
It is not possible to use Webtrekk as data lake, but Mapp is actually developing a Customer Data Platform.
Webtrekk (Mapp Intelligence) is a web analytics tool, so it has to be used as web analytics tool.
Consultant Digital Intelligence
T-Systems Multimedia Solutions GmbHConsumer Services, 1001-5000 employees
Pros
Chartbeat
- Provides easy at-a-glance look at what people are reading right now
- Heads-up Display allows you to make sure the homepage is showing the content people want to read
- Headline testing tool provides fascinating insight into what makes people read a story and improves headline-writing ability

Verified User
Professional in Other
Newspapers Company, 1001-5000 employeesMapp Intelligence, powered by Webtrekk
- Good visualization in reports for marketing and c-level.
- Part of the big picture Mapp Suite (Engage Intelligence Aquire).
- Integrated tag management.
- No sampled data.
- It is possible to combine 90% variables and metrics.
Consultant Digital Intelligence
T-Systems Multimedia Solutions GmbHConsumer Services, 1001-5000 employees
Cons
Chartbeat
- Source of traffic needs improvement. Search and social make sense, but "internal" and "links" is a grey area. It would be helpful to define those with an organization and provide an information icon so users can easily remember what each of those buckets is tracking.
- More ways to customize the real-time board. For example, with video content, that's great that I can see a user has started a video, but what is the completion rate, was that only on O&O or can that track Facebook, too?
- Would like to see demo (age) information included as a way to slice the data so I can see what's working with my older and younger demo.

Verified User
Director in Other
Publishing Company, 1001-5000 employeesMapp Intelligence, powered by Webtrekk
- Webtrekk (Mapp Intelligence) should invest to go real time or near real time.
- Build more APIs to use 3rd-party data in Webtrekk and use Webtrekk Data in 3rd-party tools.
- Webtrekk should build better click-path-analysis and journeys.
Consultant Digital Intelligence
T-Systems Multimedia Solutions GmbHConsumer Services, 1001-5000 employees
Pricing Details
Chartbeat
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Mapp Intelligence, powered by Webtrekk
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Chartbeat
Chartbeat 10.0
Based on 5 answers
I gave Chartbeat a 5 for a renewal rating, because, while it delivers clear and understandable content, Google Analytics also provides many of the same features for free. For a small to medium website, I believe it would be more cost effective to use Google Analytics. A website with a high amount of traffic, however, could merit spending the money on Chartbeat to maximize their potential.

Verified User
Contributor in Other
Writing and Editing Company, 1-10 employeesMapp Intelligence, powered by Webtrekk
No score
No answers yet
No answers on this topic
Usability
Chartbeat
Chartbeat 8.7
Based on 45 answers
It's easy to use and understand, which can't be said for all data-tracking sites that I've used in the past. It's easy for me to navigate and I didn't need to Google anything in order to find what I needed

Verified User
Team Lead in Other
Media Production Company, 1-10 employeesMapp Intelligence, powered by Webtrekk
No score
No answers yet
No answers on this topic
Support Rating
Chartbeat
Chartbeat 8.0
Based on 11 answers
I have had limited experience of support for Chartbeat but whenever I have needed help it has been there. Recently there was an issue of seeing different forms of data in real time - app and otherwise effectively, and the issue was being clearly dealt with and communicated back to us.
Editor
Birmingham MailNewspapers, 51-200 employees
Mapp Intelligence, powered by Webtrekk
Mapp Intelligence, powered by Webtrekk 8.0
Based on 2 answers
We are talking weekly to our Partner Manager. We are Webtrekk experts, so we don't use much direct support.
Consultant Digital Intelligence
T-Systems Multimedia Solutions GmbHConsumer Services, 1001-5000 employees
Alternatives Considered
Chartbeat
Chartbeat really remains the gold standard in the tracking, measurement and display of realtime engagement metrics. If your site has sufficient audience benefit from immediate changes in content programming, display and design, it's a great tool with a highly refined and intuitive user experience. Plus, it's API allows for broad integration.
Director
Tribune PublishingNewspapers, 1001-5000 employees
Mapp Intelligence, powered by Webtrekk
Webtrekk is a German company, in the U.S. company Mapp. It is fully GDPR-compliant. It is not expensive compared to Google and Adobe.
Consultant Digital Intelligence
T-Systems Multimedia Solutions GmbHConsumer Services, 1001-5000 employees
Return on Investment
Chartbeat
- I do not have access to the financial arrangements in place, but I would view Chartbeat as a key tool for the company with significant advantages over other analytical software.
- Continued enhancement of the product, for instance picture previewer, would provide additional value to the service.

Verified User
Professional in Other
Online Media Company, 5001-10,000 employeesMapp Intelligence, powered by Webtrekk
- Get insights into your web data.
- Use the marketing automation for easy use cases (save your money by not using expensive 3rd-party tools for simple marketing automation use cases).
- 1 tool for over 20 apps and 100 websites.
Consultant Digital Intelligence
T-Systems Multimedia Solutions GmbHConsumer Services, 1001-5000 employees