Chat2Desk vs. Help Scout
Chat2Desk vs. Help Scout
Product | Rating | Most Used By | Product Summary | Starting Price |
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Chat2Desk | Mid-Size Companies (51-1,000 employees) | Chat2Desk is an omnichannel helpdesk platform for sales and customer support via messengers. Connect WhatsApp Business API, Telegram, Facebook Messenger, Viber or widget with online chat to support clients 24/7. Chat2Desk differentiators Helpdesk tools: Select role: operator/admin/supervisor; Dashboards with reports; Fast chat… | N/A | |
Help Scout | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $20 per user/per month |
Chat2Desk | Help Scout | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Chat2Desk | Help Scout | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Chat2Desk | Help Scout | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Chat2Desk | Help Scout | |
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Likelihood to Recommend | - (0 ratings) | 10.0 (18 ratings) |
Likelihood to Renew | - (0 ratings) | 7.0 (1 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Chat2Desk | Help Scout | |
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Likelihood to Recommend | Chat2Desk No answers on this topic | Help Scout |
Pros | Chat2Desk No answers on this topic | Help Scout |
Cons | Chat2Desk No answers on this topic | Help Scout |
Likelihood to Renew | Chat2Desk No answers on this topic | Help Scout |
Usability | Chat2Desk No answers on this topic | Help Scout |
Alternatives Considered | Chat2Desk No answers on this topic | Help Scout |
Return on Investment | Chat2Desk No answers on this topic | Help Scout |
ScreenShots | Chat2Desk Screenshots | Help Scout Screenshots |