Chat2Desk vs. LiveAgent
Chat2Desk vs. LiveAgent
Product | Rating | Most Used By | Product Summary | Starting Price |
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Chat2Desk | Mid-Size Companies (51-1,000 employees) | Chat2Desk is an omnichannel helpdesk platform for sales and customer support via messengers. Connect WhatsApp Business API, Telegram, Facebook Messenger, Viber or widget with online chat to support clients 24/7. Chat2Desk differentiators Helpdesk tools: Select role: operator/admin/supervisor; Dashboards with reports; Fast chat… | N/A | |
LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Chat2Desk | LiveAgent | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Chat2Desk | LiveAgent | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Chat2Desk | LiveAgent | |
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Likelihood to Recommend | - (0 ratings) | 8.2 (117 ratings) |
Likelihood to Renew | - (0 ratings) | 9.3 (4 ratings) |
Usability | - (0 ratings) | 8.0 (4 ratings) |
Support Rating | - (0 ratings) | 9.3 (24 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (2 ratings) |
Chat2Desk | LiveAgent | |
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Likelihood to Recommend | Chat2Desk No answers on this topic | QualityUnit, LLC |
Pros | Chat2Desk No answers on this topic | QualityUnit, LLC |
Cons | Chat2Desk No answers on this topic | QualityUnit, LLC |
Likelihood to Renew | Chat2Desk No answers on this topic | QualityUnit, LLC |
Usability | Chat2Desk No answers on this topic | QualityUnit, LLC |
Support Rating | Chat2Desk No answers on this topic | QualityUnit, LLC |
Implementation Rating | Chat2Desk No answers on this topic | QualityUnit, LLC |
Alternatives Considered | Chat2Desk No answers on this topic | QualityUnit, LLC |
Return on Investment | Chat2Desk No answers on this topic | QualityUnit, LLC |
ScreenShots | Chat2Desk Screenshots | LiveAgent Screenshots |