ChatBeacon vs. Intercom
ChatBeacon vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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ChatBeacon | N/A | ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma. | N/A | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
ChatBeacon | Intercom | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
ChatBeacon | Intercom | |
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Top Pros |
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Top Cons | No answers on this topic |
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ChatBeacon | Intercom | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ChatBeacon | Intercom | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ChatBeacon | Intercom | |
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Likelihood to Recommend | 6.0 (1 ratings) | 9.0 (260 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (168 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | 8.0 (1 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
ChatBeacon | Intercom | |
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Likelihood to Recommend | SmartMax Software | Intercom |
Pros | SmartMax Software | Intercom |
Cons | SmartMax Software | Intercom |
Likelihood to Renew | SmartMax Software No answers on this topic | Intercom |
Usability | SmartMax Software No answers on this topic | Intercom |
Reliability and Availability | SmartMax Software No answers on this topic | Intercom |
Performance | SmartMax Software No answers on this topic | Intercom |
Support Rating | SmartMax Software | Intercom |
Online Training | SmartMax Software No answers on this topic | Intercom |
Implementation Rating | SmartMax Software No answers on this topic | Intercom |
Alternatives Considered | SmartMax Software | Intercom |
Return on Investment | SmartMax Software | Intercom |
ScreenShots | Intercom Screenshots |