What users are saying about
2 Ratings
31 Ratings
2 Ratings
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Score 6 out of 100
31 Ratings
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Score 9 out of 100

Likelihood to Recommend

ChatBeacon

ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea
Anonymous | TrustRadius Reviewer

Zoho SalesIQ

This is being used to make it easier for our sales staff to add leads and follow up with them. Our sales team has found it considerably easier to maintain track of leads generated by this service because of the connectivity with CRM. We wanted to learn more about our customers' habits. This work is made incredibly simple and straightforward to accomplish with SalesIQ. It makes a big difference to chat with and engage with customers at the correct time without being aggressive.
Rafeeq Ahmed (Ali) | TrustRadius Reviewer

Pros

ChatBeacon

  • Easy to install and configure.
  • Easy for customers to use.
Anonymous | TrustRadius Reviewer

Zoho SalesIQ

  • The mobile app is fantastic so our agents can pick up support queries even on their phones.
  • It integrates really well with Zoho Desk and Zoho CRM. We use Zoho desk for our ticketing queries and it is really easy to convert a SalesIQ chat to a ticket for further support.
  • It also captures some very useful extra data on users (like their location, device etc) which can be useful for both troubleshooting and sales related purposes.
Anonymous | TrustRadius Reviewer

Cons

ChatBeacon

  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.
Anonymous | TrustRadius Reviewer

Zoho SalesIQ

  • Not sure if it's possible, but I'd love to have the ability to see what people are actually doing on a given page (where their cursor is, etc)
John Hinson | TrustRadius Reviewer

Support Rating

ChatBeacon

ChatBeacon 8.0
Based on 2 answers
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!
Anonymous | TrustRadius Reviewer

Zoho SalesIQ

No score
No answers yet
No answers on this topic

Alternatives Considered

ChatBeacon

Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern.We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.
Anonymous | TrustRadius Reviewer

Zoho SalesIQ

We like Zoho SalesIQ better than the HubSpot live visitor tracking; it provides more information and is much more cost effective. I find Intercom.io to be a superior product and we use it on another one of our sites and actually have a noticeably higher interaction rate. However the integration with other Zoho products is a compelling aspect.
Anonymous | TrustRadius Reviewer

Return on Investment

ChatBeacon

  • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
  • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.
Anonymous | TrustRadius Reviewer

Zoho SalesIQ

  • I used their free version for a long time. Only after I could see direct benefits in terms, did I switch to their paid version.
Srikanth Acharya | TrustRadius Reviewer

Pricing Details

ChatBeacon

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho SalesIQ

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

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