Chatbox vs. LiveAgent
Chatbox vs. LiveAgent
Product | Rating | Most Used By | Product Summary | Starting Price |
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Chatbox | N/A | Chatbox is a live chat tool that aims to allow teams to personalize messaging at scale via automation. Chatbox connects an company's existing data and systems with messaging technologies in order to enable results-oriented conversations across texting, chat and social channels. According to the vendor, Chatbox’s Instant Apps are currently being used by Oracle Intelligence Bots platform, and facilitate the use of rich, structured data within messaging flows, to help create on-demand, personalized… | N/A | |
LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Chatbox | LiveAgent | |
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Top Pros |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Chatbox | LiveAgent | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Chatbox | LiveAgent | |
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Likelihood to Recommend | - (0 ratings) | 8.2 (117 ratings) |
Likelihood to Renew | - (0 ratings) | 9.3 (4 ratings) |
Usability | - (0 ratings) | 8.0 (4 ratings) |
Support Rating | - (0 ratings) | 9.3 (24 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (2 ratings) |
Chatbox | LiveAgent | |
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Likelihood to Recommend | Chatbox No answers on this topic | QualityUnit, LLC |
Pros | Chatbox No answers on this topic | QualityUnit, LLC |
Cons | Chatbox No answers on this topic | QualityUnit, LLC |
Likelihood to Renew | Chatbox No answers on this topic | QualityUnit, LLC |
Usability | Chatbox No answers on this topic | QualityUnit, LLC |
Support Rating | Chatbox No answers on this topic | QualityUnit, LLC |
Implementation Rating | Chatbox No answers on this topic | QualityUnit, LLC |
Alternatives Considered | Chatbox No answers on this topic | QualityUnit, LLC |
Return on Investment | Chatbox No answers on this topic | QualityUnit, LLC |
ScreenShots | LiveAgent Screenshots |