What users are saying about
6 Ratings
7 Ratings
6 Ratings
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Score 8.4 out of 100
7 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    Incident and problem management

    Chatfuel

    Feature Set Not Supported
    N/A
    6.4

    Helpshift

    64%
    Helpshift ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    5.6
    56%
    4 Ratings

    Expert directory

    N/A
    0 Ratings
    3.8
    38%
    4 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    6.4
    64%
    3 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    4.6
    46%
    3 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    9.1
    91%
    3 Ratings

    Ticket response

    N/A
    0 Ratings
    9.1
    91%
    4 Ratings

    Self Help Community

    Chatfuel

    Feature Set Not Supported
    N/A
    5.2

    Helpshift

    52%
    Helpshift ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    1.2
    12%
    4 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    9.1
    91%
    3 Ratings

    Multi-Channel Help

    Chatfuel

    Feature Set Not Supported
    N/A
    4.6

    Helpshift

    46%
    Helpshift ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    5.5
    55%
    3 Ratings

    IVR

    N/A
    0 Ratings
    2.7
    27%
    1 Rating

    Social integration

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Email support

    N/A
    0 Ratings
    3.0
    30%
    4 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    4.6
    46%
    2 Ratings

    Attribute Ratings

    • Helpshift is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.0

    Chatfuel

    90%
    3 Ratings
    9.1

    Helpshift

    91%
    4 Ratings

    Usability

    Chatfuel

    N/A
    0 Ratings
    9.0

    Helpshift

    90%
    1 Rating

    Support Rating

    7.7

    Chatfuel

    77%
    3 Ratings
    9.1

    Helpshift

    91%
    4 Ratings

    Likelihood to Recommend

    Chatfuel

    Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
    Anonymous | TrustRadius Reviewer

    Helpshift

    If you need a good way for players to send in support tickets that propagates in real-time, Helpshift would be a service I'd recommend.
    Anonymous | TrustRadius Reviewer

    Pros

    Chatfuel

    • Easy to use without experience
    • Cost vs. benefit ratio very good
    • Integrations possible through API
    • Conversion funnels can be created
    Jorge Guevara | TrustRadius Reviewer

    Helpshift

    • Their customer support is very responsive. If they have any problems, they fix them quickly.
    • They are constantly trying to improve and expand their offering, which is beneficial to our growing company.
    • It is very user-friendly and easy to manage. The analytics are pretty good as well.
    Angel Brockbank | TrustRadius Reviewer

    Cons

    Chatfuel

    • Setting it up is time-consuming.
    Anonymous | TrustRadius Reviewer

    Helpshift

    • While I am not an engineer; it is known that Helpshift can be a bit of a pain to get it implemented into our applications.
    • There are some issues with the badge when it comes to the notifications of messages that let the user know they have a reply from customer service.
    • The website dashboard that is used to respond to customers has trouble sometimes and is very slow.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Chatfuel

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Chatfuel Editions & Modules

    Edition
    FreeFree
    Pro$152
    PremiumContact sales team
    1. none
    2. per month
    3. none
    Additional Pricing Details

    Helpshift

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $150 per month issue

    Helpshift Editions & Modules

    Edition
    Starter$150.001
    EnterprisePlease contact Helpshift1
    GrowthPlease contact Helpshift1
    1. per month Issue
    Additional Pricing Details
    Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started.

    Usability

    Chatfuel

    No score
    No answers yet
    No answers on this topic

    Helpshift

    Helpshift 9.0
    Based on 1 answer
    Helpshift is really easy to use and set up. We enjoy the automation to automatically route certain issues to different smart folders. There's just a lot of flexibility in the functionality to make things work for our team in the best way. I didn't give it a 10/10 just because we need SMS/Apple Business Chat and Helpshift doesn't yet offer that. They also don't currently support social media channels but they are working on releasing that soon.
    Angel Brockbank | TrustRadius Reviewer

    Support Rating

    Chatfuel

    Chatfuel 7.7
    Based on 3 answers
    I haven't dealt with the support channel, so I cannot provide a full review for this
    Anonymous | TrustRadius Reviewer

    Helpshift

    Helpshift 9.1
    Based on 4 answers
    The few times we've had to contact them, they were courteous and gave us the information we needed swiftly.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Chatfuel

    Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
    Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
    AIVO has no option to create conversation flows if not through keywords.
    Jorge Guevara | TrustRadius Reviewer

    Helpshift

    Zendesk is used for customer communication via email and Helpshift is used for chat, they are for the same purpose but with different response times.
    Amanda de Carli | TrustRadius Reviewer

    Return on Investment

    Chatfuel

    • It helped overall with visitor engagement.
    Anonymous | TrustRadius Reviewer

    Helpshift

    • The ability to properly organize and delegate work to customer service representatives has been a very positive ROI after using Helpshift.
    • The customer service reps are much happier with this system over the previous system of a general company email address and other CS software tools.
    Anonymous | TrustRadius Reviewer

    Add comparison