TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ChatGPT

    Score8.9 out of 10
    N/AOpenAI offers ChatGPT, an advanced general intelligence (AGI) chatbot which interacts in a conversational way. The dialogue format makes it possible for ChatGPT to answer followup questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests. ChatGPT is a sibling model to InstructGPT, which is trained to follow an instruction in a prompt and provide a detailed response.

    $0

    per month

    Trustpilot

    Score6.8 out of 10
    N/ATrustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).

    $259

    per month per domain

    Pricing
    ChatGPTTrustpilot
    Editions & Modules
    Free
    $0
    per month
    Plus
    $20
    per month
    Team
    $30
    per month per user
    Pro
    $200
    per month
    Enterprise
    Contact Sales
    Plus
    $259
    per month per domain
    Premium
    $629
    per month per domain
    Advanced
    $1,059
    per month per domain
    Enterprise
    Contact for pricing
    Offerings
    Pricing Offerings
    ChatGPTTrustpilot
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ChatGPTTrustpilot
    Considered Both Products
    OpenAI
    No answer on this topic
    Trustpilot
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    23 Answers
    50%
    Would buy again
    4 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    22 Answers
    43%
    Delivers good value for the price
    3 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    22 Answers
    88%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    17 Answers
    86%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    19 Answers
    86%
    Implementation went as expected
    6 Answers
    Best Alternatives
    ChatGPTTrustpilot
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    PowerReviews
    Score7.8 out of 10
    Enterprises
    No answers on this topic
    Bazaarvoice
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ChatGPTTrustpilot
    Likelihood to Recommend
    9.1
    (22 ratings)
    4.9
    (8 ratings)
    Likelihood to Renew
    10.0
    (3 ratings)
    8.0
    (1 ratings)
    Usability
    9.1
    (21 ratings)
    8.5
    (2 ratings)
    Support Rating
    7.0
    (1 ratings)
    8.7
    (4 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ChatGPTTrustpilot
    Likelihood to Recommend
    OpenAI
    I’d definitely recommend ChatGPT to anyone as a great introduction to generative AI and as a starting point in research, writing, brainstorming, or general questions or judgement questions. It can be a great tool to use when you don’t necessarily need an accurate answer. For example, I wouldn’t let it calculate my taxes, but I’d use it to ask some general tax questions, then ask for sources and then verify by checking those sources. I also love ChatGPT for writing and questions - it’s great for emails, creating templates and outlines, and for generating spreadsheet formulas.
    Incentivized
    Read full review
    Trustpilot
    Unfortunately, Trustpilot's disingenuous pricing habits and communication methods are the reason we ultimately ended our 3 year relationship with the company. In 2023, we signed a 1 year agreement for their basic plan (product reviews, Q&A, etc) at $3,800/year... Fair enough. In 2024, the price jumps to $5,040/year... Okay, steep - but we're still seeing good use of the tools, sort of justified? For 2025 it skyrockets to $8,976/year (+78% from prior)... But, after a month of haggling and threats to cancel, they 'graciously' drop it to $7,569/year. Now for 2026, Trustpilot is demanding $9,576/year for the EXACT SAME PLAN. That's a 152% increase since we started, with zero added value.
    Read full review
    Pros
    OpenAI
    • Saves time by generating content about a specific topic very quickly
    • Allows us to quickly learn information online (from various sources or even a single lengthy article) into more summed up digestible paragraphs (and even bullet points)
    • Can autogenerate content on a vast amount of topics
    Incentivized
    Read full review
    Trustpilot
    • Completing the review for the customer is a simple process which enables us to receive more feedback.
    • The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
    • The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.
    Incentivized
    Read full review
    Cons
    OpenAI
    • Wish it had support for better slides generation. Sometimes we found ourselves using chatgpt to outline a presentation but build it ourselves or use a tool like Gamma
    • Maybe a chepear $10 plan. In some countries the US dollar can be expensive and $20 goes a long way.
    • I wish you could make projects with more files. They limit it. Or make the limit based on the content, not the number of files per se
    Incentivized
    Read full review
    Trustpilot
    • Allow you to highlight sections of the review and respond
    • Stop reviews from unverified purchasers
    • Searching for a review can sometimes be hit or miss
    Incentivized
    Read full review
    Likelihood to Renew
    OpenAI
    ChatGPT is a powerful assistant. As long as you understand what it is you're looking for in its results, it can save you a lot of time due to its ability to do the heavy lifting for you. This frees your time up to enable you to concentrate on other tasks.
    Incentivized
    Read full review
    Trustpilot
    It's expensive and customer service is not the best.
    Incentivized
    Read full review
    Usability
    OpenAI
    It's a potent utility tool, personally and professionally. It’s also very convenient - it can be used for a wide range of things and scenarios, and when used correctly, it usually produces dependable results in
    seconds. I would give it a full 10 if it didn't hallucinate as much as it does, and the image generator was more accurate.
    Incentivized
    Read full review
    Trustpilot
    Simple user interface - easy to understand with high level overviews, but also getting into the detail with questions for those who want it. The only issue I have is the connection with LinkedIn - sometimes it fails and makes you re-enter details again which can be a bit frustrating!
    Incentivized
    Read full review
    Support Rating
    OpenAI
    Their responses are always professional , although they delay sometimes
    Read full review
    Trustpilot
    I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.
    Incentivized
    Read full review
    Alternatives Considered
    OpenAI
    I find that ChatGPT has the best overall system for user-friendly Ai. I like the customization options of this tool in comparison to others. The ease of setting up a custom GPT with knowledge and resources is great - you don't get that in other tools. I also like the ability to embed the application directly into the browser or computer. This is powerful and opens up addition features or tools
    Incentivized
    Read full review
    Trustpilot
    Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
    Incentivized
    Read full review
    Return on Investment
    OpenAI
    • I can solve problems quickly. What would take some time, for example, writing an SPF string, ChatGPT can do it correctly in seconds if I it gives the correct information.
    • The best tool I've ever used for research. For example, I can ask ChatGPT to list all the villages, cities and townships in a specific county. And provide the URL link for each.
    • Problems that seem unsolvable, i.e. why is Gmal rejecting every message from our list server is answered with a number of suggestions that I can follow up with.
    • Basically, has elimited a tech support position in our company.
    Incentivized
    Read full review
    Trustpilot
    • Helps us to determine what our customers care about.
    • We have been able to modify our marketing points based on what customers seemed confused about or the aspects of our business that they appreciate.
    Incentivized
    Read full review
    ScreenShots