96 Ratings
96 Ratings
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Score 7.2 out of 100
4 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • Chatter ranks higher in 2 feature sets: Communication, File Sharing & Management
  • Chatter and Capture for Jira, from SmartBear are tied in 1 feature set: Project Management

Project Management

8.3

Chatter

83%
8.3

Capture for Jira

83%
Chatter ranks higher in 5/7 features

Task Management

8.7
87%
36 Ratings
8.0
80%
1 Rating

Gantt Charts

8.0
80%
19 Ratings
N/A
0 Ratings

Scheduling

7.9
79%
30 Ratings
N/A
0 Ratings

Workflow Automation

8.8
88%
32 Ratings
N/A
0 Ratings

Mobile Access

7.9
79%
49 Ratings
8.0
80%
1 Rating

Search

7.8
78%
44 Ratings
7.0
70%
1 Rating

Visual planning tools

8.7
87%
33 Ratings
10.0
100%
1 Rating

Communication

8.4

Chatter

84%
8.0

Capture for Jira

80%
Chatter ranks higher in 8/8 features

Chat

8.9
89%
50 Ratings
N/A
0 Ratings

Notifications

7.2
72%
53 Ratings
N/A
0 Ratings

Discussions

8.1
81%
51 Ratings
8.0
80%
1 Rating

Surveys

7.9
79%
34 Ratings
N/A
0 Ratings

Internal knowledgebase

8.0
80%
36 Ratings
N/A
0 Ratings

Integrates with GoToMeeting

9.0
90%
13 Ratings
N/A
0 Ratings

Integrates with Gmail and Google Hangouts

8.8
88%
20 Ratings
N/A
0 Ratings

Integrates with Outlook

9.0
90%
23 Ratings
N/A
0 Ratings

File Sharing & Management

8.5

Chatter

85%
7.7

Capture for Jira

77%
Chatter ranks higher in 7/8 features

Versioning

8.7
87%
28 Ratings
N/A
0 Ratings

Video files

8.7
87%
33 Ratings
N/A
0 Ratings

Audio files

7.9
79%
30 Ratings
N/A
0 Ratings

Document collaboration

8.8
88%
41 Ratings
7.0
70%
1 Rating

Access control

7.9
79%
34 Ratings
8.0
80%
1 Rating

Advanced security features

8.9
89%
29 Ratings
8.0
80%
1 Rating

Integrates with Google Drive

9.0
90%
18 Ratings
N/A
0 Ratings

Device sync

8.0
80%
27 Ratings
N/A
0 Ratings

Attribute Ratings

  • Chatter is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Chatter

90%
56 Ratings
8.0

Capture for Jira

80%
1 Rating

Likelihood to Renew

8.1

Chatter

81%
2 Ratings

Capture for Jira

N/A
0 Ratings

Usability

7.3

Chatter

73%
7 Ratings

Capture for Jira

N/A
0 Ratings

Support Rating

7.5

Chatter

75%
53 Ratings

Capture for Jira

N/A
0 Ratings

Likelihood to Recommend

Salesforce

[Chatter] is the tool that makes our relations
stronger. It provides advanced ways of communication. I have trained my many
team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
customers. It will surely enhance the productivity of your organization.
Read full review

SmartBear

The software works best in a collaborative environment where information needs to be conveyed quickly and effectively with visual and impromptu notes. If your group doesn't like to do things online and prefers the whiteboard for in-person meetings maybe this solution is overkill. In-person meetings happen frequently so this solution makes it easier to do things remotely.
Read full review

Pros

Salesforce

  • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
  • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
  • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
Read full review

SmartBear

  • Documentation
  • Directions
  • Ease of use
Read full review

Cons

Salesforce

  • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
  • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
  • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
  • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
  • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
  • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
Read full review

SmartBear

  • Licensing
  • Some documentation topics
  • More drawing options
Read full review

Pricing Details

Chatter

Starting Price

Editions & Modules

Chatter editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Capture for Jira

    Starting Price

    Editions & Modules

    Capture for Jira editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Salesforce

      Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
      Read full review

      SmartBear

      No answers on this topic

      Usability

      Salesforce

      It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
      Read full review

      SmartBear

      No answers on this topic

      Support Rating

      Salesforce

      If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
      Read full review

      SmartBear

      No answers on this topic

      Alternatives Considered

      Salesforce

      Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
      Read full review

      SmartBear

      Capture for Jira was just the right-sized application we needed to make our Jira implementation more productive and effective. We didn't want to migrate from Jira, so this was the right choice to build upon the infrastructure we already had. It was the best option without pouring more money into another solution.
      Read full review

      Return on Investment

      Salesforce

      • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
      • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
      • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
      Read full review

      SmartBear

      • Efficient
      • Bit expensive
      • Flexible
      Read full review

      Add comparison