Chatter vs. Titan.email

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chatter
Score 8.5 out of 10
N/A
Salesforce Chatter is a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. Other key features include a mobile application and document management functionality.N/A
Titan.email
Score 8.8 out of 10
N/A
Titan is a customer-centric email suite created specifically for professionals and small business owners, with features designed to enable deeper, more meaningful relationships with customers. With features such as Email templates, the ability to Schedule sends, Follow-up reminders, Read receipts and a lot more, Titan provides an email experience that streamlines productivity. Users can also manage a Calendar, Contact list, and storage which offers efficiency from within the…
$2.19
per month per user
Pricing
ChatterTitan.email
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChatterTitan.email
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ChatterTitan.email
Top Pros

No answers on this topic

Top Cons
Features
ChatterTitan.email
Project Management
Comparison of Project Management features of Product A and Product B
Chatter
8.3
52 Ratings
4% above category average
Titan.email
-
Ratings
Task Management8.836 Ratings00 Ratings
Gantt Charts8.019 Ratings00 Ratings
Scheduling7.930 Ratings00 Ratings
Workflow Automation8.932 Ratings00 Ratings
Mobile Access8.049 Ratings00 Ratings
Search7.944 Ratings00 Ratings
Visual planning tools8.833 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Chatter
8.4
54 Ratings
4% above category average
Titan.email
-
Ratings
Chat8.950 Ratings00 Ratings
Notifications7.153 Ratings00 Ratings
Discussions8.151 Ratings00 Ratings
Surveys8.034 Ratings00 Ratings
Internal knowledgebase8.036 Ratings00 Ratings
Integrates with GoToMeeting9.013 Ratings00 Ratings
Integrates with Gmail and Google Hangouts8.921 Ratings00 Ratings
Integrates with Outlook9.023 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Chatter
8.5
48 Ratings
4% above category average
Titan.email
-
Ratings
Versioning8.828 Ratings00 Ratings
Video files8.833 Ratings00 Ratings
Audio files7.930 Ratings00 Ratings
Document collaboration8.941 Ratings00 Ratings
Access control8.034 Ratings00 Ratings
Advanced security features8.929 Ratings00 Ratings
Integrates with Google Drive9.019 Ratings00 Ratings
Device sync8.027 Ratings00 Ratings
Best Alternatives
ChatterTitan.email
Small Businesses
Stackby
Stackby
Score 9.5 out of 10
Zoho Mail
Zoho Mail
Score 8.8 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
NetDocuments
NetDocuments
Score 8.6 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
Groove, a Clari company
Groove, a Clari company
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChatterTitan.email
Likelihood to Recommend
9.0
(56 ratings)
9.6
(2 ratings)
Likelihood to Renew
8.1
(2 ratings)
-
(0 ratings)
Usability
7.3
(7 ratings)
-
(0 ratings)
Support Rating
7.5
(53 ratings)
-
(0 ratings)
User Testimonials
ChatterTitan.email
Likelihood to Recommend
Salesforce
[Chatter] is the tool that makes our relations
stronger. It provides advanced ways of communication. I have trained my many
team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
customers. It will surely enhance the productivity of your organization.
Read full review
Titan.Mail
Titan is a company that is well suited for corporations who need to manage professional services like data sheets and provide information to their clients. It is helpful to create more profitable margins and track excactly what is going on. They have great environmental resources and can support any going green initiatives
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Pros
Salesforce
  • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
  • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
  • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
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Titan.Mail
  • Document Managment
  • Timesheets
  • Analytics
Read full review
Cons
Salesforce
  • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
  • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
  • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
  • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
  • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
  • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
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Titan.Mail
  • reports
  • shared live documents
  • data sheets
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Likelihood to Renew
Salesforce
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
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Titan.Mail
No answers on this topic
Usability
Salesforce
It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
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Titan.Mail
No answers on this topic
Support Rating
Salesforce
If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
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Titan.Mail
No answers on this topic
Alternatives Considered
Salesforce
Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
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Titan.Mail
Titan is better for just managing documents and planning in comparsion with GitHub which we still use in order to manage branches and builds of software that we are working on
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Return on Investment
Salesforce
  • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
  • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
  • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
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Titan.Mail
  • increased profit
  • increased communication
  • compliance standards
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ScreenShots

Titan.email Screenshots

Screenshot of Rich WebmailScreenshot of Dark modeScreenshot of Schedule sendScreenshot of Follow up reminderScreenshot of Email templatesScreenshot of Read receipt