Likelihood to Recommend Checkout offers great service and expertise and stands above its peers in full-service offering, integration, and ongoing support. However, Checkout is not suitable in a scenario where Paysend is fully licensed and a direct acquirer of the scheme. In this scenario, Paysend can perform the full value chain in-house.
Read full review Multipass gateway solution provides a wide range of features for both merchants and their customers. Merchants can get their foreign payments directly to their bank account. It offers multiple currency payment & international money exchange rate. All of our customer information & payment activity can be tracked by it's online merchant portal. I suggest it to small business owners who are searching for a secured & reliable payment gateway system
Read full review Pros They provide excellent advice from knowledgeable subject matter experts on all things payments. They adapt quickly to our business-changing needs, helping us stay agile as our business grows. They provide trustworthy and reliable services that enable us to take payments with as little friction as possible. They are as passionate about performance as we are, working closely with us to ensure we maximize the chances of success for every transaction. Read full review We can create our own hosted business related payment page through MultiPass. Recurring billing option can be setup for our customers. It provides merchant centre for businesses. Multipss gateway merchants can access all of their real time transactions activity & customer information. Read full review Cons Their dashboard can get better. They have been making improvements Faster settlements as it's a bit of a pain to have big reserves till ACH clears every day Much stronger consumer facing brand name in the US so more end customers trust the links powered by Checkout.com Read full review They provide customer service over the week but sometimes they are unreachable. MultiPass charge monthly maintenance fee, sometimes it is unaffordable for small businesses. Their online Merchant Center sometimes stuck suddenly. Read full review Likelihood to Renew We have a long term contract and we already have them in our plans for the next 5 years.
Read full review Reliability and Availability In the last 3 years that I have been working with Checkout.com, they had an unplanned outage that lasted less than a few minutes. Their uptime is amazing. If they have maintenance, unlike banks, they don't have downtime during this time. We frequently require their support and Checkout.com responds to us within minutes. When we have important rollouts, I schedule calls with our merchant support manager to monitor the rollout/perform tests, etc. It is always easy to find time lost even with short notice.
Read full review Performance Checkout.com performance as an acquirer and a PSP is excellent. We have too many transactions per day, therefore reports take some time to generate before they are available for downloading. But it indeed takes reasonable time. We use native/h2h integration therefore, there is no redirection issue, all pages load quickly on our side. Based on my experience, Checkout.com will never never integrate with software or systems that will slow them down. Amongst all payment methods they offer, all are processed immediately, without delays.
Read full review Support Rating When we were discovering the possibility of opening an entity in the United States to process transactions as domestic cards, Checkout.com did not just quickly provide the requirements to open that market as we asked them to but showed us slides with all the possibilities we had for each of their licenses in the world, calculating an estimate of the acquiring costs and acceptance rate we would have, based on the cross-border volumes we were processing with them, to evaluate other ways to improve our business.
Read full review Alternatives Considered Both
CyberSource and Ingenico provided poor support on any types of issues. Integration was a nightmare as it took months just to set them up as compared to Checkout.com. Checkout.com provided us with quick integration and constant monitoring of our transactions which is what we really needed.
Read full review In my business career I used many payment gateway system but MultiPass is one of the best Solution compared to others. Xoom,
Skrill & others are too much complicated. They wants lots of documents for seamless transactions. But MultiPass is easy to set up. It is customizable & secured. It provides exact currency exchange rates like international market. Their customer support solve each problem instantly. MultiPass adds great value into small businesses. That's why i prefer it amongst all.
Read full review Scalability Our tech team implemented payments API to process payments online. Analytics team receives transaction repots that we use to build our own performance dashboards and help to reconcile transactions. API is indeed flexible - we don't use all features but if required we can easily implement them. When Checkout.com adds new features or functionalities, some of them can be used even on an older API version which saved us tech resources and implementation time. We use the same API to expand into new markets - technically we don't need to change anything when we want to launch payments in a new country.
Read full review Return on Investment Checkout has allowed us to enter markets worldwide without having to find a new provider—the same seamless experience across Europe, the UK, and Australia. The efficient chargeback setup on the portal allows us to monitor and respond to chargebacks promptly and efficiently, and help is always available for cases that are a little less black or white. Read full review Our international sale increase day by day when we setup international payment system through MultiPass. We can collect various customer information by it's merchant portal. We can collect payments directly to our bank. Real time transactions can be tracked by it. Read full review ScreenShots