Overall Satisfaction with Checkout.com
Checkout is our primary payment provider for debit and credit card deposits in the EU, UK, and Australia. This gives us an alternative to SEPA deposits and one that allows us to build more attractive products on top of them (for instance, subscription services, which don't work functionally with SEPA deposits but are really easy with cards).
- Payment Recon.
- Refunds
- Chargeback Handling.
- Fraud Detection.
- Customer Service.
- Need to add pre-arbitrations and arbitrations to the portal directly.
- Support for deferred debit cards.
- Checkout has allowed us to enter markets worldwide without having to find a new provider—the same seamless experience across Europe, the UK, and Australia.
- The efficient chargeback setup on the portal allows us to monitor and respond to chargebacks promptly and efficiently, and help is always available for cases that are a little less black or white.
As mentioned earlier, it's helped us launch card deposits in various countries and continents with minimal additional admin (we initially launched in the UK and have been able to expand the Checkout offering to the EU and AU as well).
Stripe is good in many ways, too, but it falls short of Checkout in its capacity to do pre-arbitration and arbitration on Chargebacks. Overall, Worldpay was pretty mid-range.
Do you think Checkout.com delivers good value for the price?
Yes
Are you happy with Checkout.com's feature set?
Yes
Did Checkout.com live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Checkout.com go as expected?
Yes
Would you buy Checkout.com again?
Yes