Checkout.com vs. TransactionCloud

The ease of integration using Checkout.com with Zuora was a main deal breaker for us. It took us less than 1 business day to setup. Our CSM took over almost immediately when setup was completed and provided some potential plans on how we can improve approval ratings. At the same time, Checkout.com constantly introduces new features which is something I've rarely seen from my previous payment processors. Personally, I feel that Checkout.com should be used in any scenario where E-commerce is involved.

Incentivized

Transactioncloud is well suited when it comes to Invoicing & billing, Analytics is another good part to keep a track of subscriptions. pay as you go feature is well suited us as we can easily determine our budget.

Incentivized

• Processing is stable, Checkout is never down, high uptime
• Acquiring and gateway performance is excelled
• Anti-fraud tool is great, has a lot of risk filters and a shadow mode, an easy to use tool
• Amazing merchant support
• Best pricing/fees
• Work with all top acquirers
• Great success rate
• Support both network and gateway tokens
• APIs are easy

Incentivized

• Recurring billing feature is working really well for us
• The integration part is impressive as well as its super quick
• Helping us in fraud protection

Incentivized

• It would be great to add a dashboard for tracking the scheme monitoring program.
• Dispute Dashboard - to see how many cases were won/lost. how many cases were won in a month and losses from chargebacks.
• Add the ability to test ML solutions from Checkout.com and custom rules (for example, 10% of the traffic to give ML to compare what is better).

Incentivized

• Video training should be available
• Data import & export lags sometime
• Discount Management is confusing sometimes

Incentivized

We have a long term contract and we already have them in our plans for the next 5 years.

Incentivized

In the last 3 years that I have been working with Checkout.com, they had an unplanned outage that lasted less than a few minutes. Their uptime is amazing. If they have maintenance, unlike banks, they don't have downtime during this time. We frequently require their support and Checkout.com responds to us within minutes. When we have important rollouts, I schedule calls with our merchant support manager to monitor the rollout/perform tests, etc. It is always easy to find time lost even with short notice.

Incentivized

Checkout.com performance as an acquirer and a PSP is excellent. We have too many transactions per day, therefore reports take some time to generate before they are available for downloading. But it indeed takes reasonable time. We use native/h2h integration therefore, there is no redirection issue, all pages load quickly on our side. Based on my experience, Checkout.com will never never integrate with software or systems that will slow them down. Amongst all payment methods they offer, all are processed immediately, without delays.

Incentivized

Support has been excellent. They've been very communicative and informative about plans. And we can see how we can utilise them more going forward for expansion and set a target of alternative markets, which should overall increase our sales. On the regulatory side, we get updated details about changes to regulations.

Incentivized

We are not using only checkout.com; however, while choosing the 2nd provider, we made a choice for Checkout.com because: a. all needed basic features available, b. good pricing, c. developing company, d. teams who ask what the merchant wants and, after that - implement what the merchant wants (that's the most important).

Incentivized

Mainly Pay as you go feature made us decide to stack up.

Incentivized

Our tech team implemented payments API to process payments online. Analytics team receives transaction repots that we use to build our own performance dashboards and help to reconcile transactions. API is indeed flexible - we don't use all features but if required we can easily implement them. When Checkout.com adds new features or functionalities, some of them can be used even on an older API version which saved us tech resources and implementation time. We use the same API to expand into new markets - technically we don't need to change anything when we want to launch payments in a new country.

Incentivized

• When there is decline in the approval rate due to network breakdown, we could see a negative impact, however, it may or may not be due to Checkout.com, it would be MADA.
• Available in new market places (like Asian countries)
• We do not have much of negative impact, as of now.

Incentivized

• Very positive impact on our billing (recurring)
• Protection from fraud increased
• The multuple currencies, wallet payments & major credit cards support increasing the business growth

Incentivized