Chili Piper vs. Verint Appointment Booking & Queuing

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chili Piper
Score 8.5 out of 10
Mid-Size Companies (51-1,000 employees)
Chili Piper is scheduling and routing software for B2B revenue teams. Its products help revenue teams increase their inbound conversion rates, increase customer satisfaction, and reach new levels of productivity. The vendor states Companies like Twilio, Forrester, Spotify, and Gong use Chili Piper with the goal of increasing their inbound conversion rates, eliminating manual lead routing, and streamlining critical processes around meetings. Chili Piper…
$15
per month per user
Verint Appointment Booking & Queuing
Score 0.0 out of 10
N/A
Verint® Appointment and Queuing (formerly Verint Retail Choreography), is a set of digital appointment booking and queue management software solution acquired by Verint from Qudini in 2023. The solutions include Verint Appointment Booking™, Verint Queue Management™, and Verint Event Management™, helping retailers, banks and credit unions, as well as universities drive sales and deliver exceptional customer experience (CX). Verint’s integrated appointment booking and…N/A
Pricing
Chili PiperVerint Appointment Booking & Queuing
Editions & Modules
Instant Booker
$15
per month per user
Handoff
$25
per month per user
Concierge Inbound Scheduling
$30
per month per user
Distro
Starting at $20
per month per user
No answers on this topic
Offerings
Pricing Offerings
Chili PiperVerint Appointment Booking & Queuing
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsOnboarding and Support are included at no additional charge.
More Pricing Information
Community Pulse
Chili PiperVerint Appointment Booking & Queuing
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User Ratings
Chili PiperVerint Appointment Booking & Queuing
Likelihood to Recommend
6.6
(31 ratings)
-
(0 ratings)
Support Rating
8.2
(8 ratings)
-
(0 ratings)
User Testimonials
Chili PiperVerint Appointment Booking & Queuing
Likelihood to Recommend
Chili Piper, Inc.
Chili Piper is GREAT for sales development teams booking for sales people. This is especially true when there is a "round robin" system that needs to be abided by. I've experienced a lot of bad round robin systems and Chili Piper's is fantastic. This is also a great tool to schedule with people across multiple time zones, which I don't want to have to focus on while speaking. It enables sales reps to focus on the prospect, not the time change. Chili piper would not be a good fit for underperforming sales teams that don't book any meetings (:
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Verint
No answers on this topic
Pros
Chili Piper, Inc.
  • Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
  • Meeting Buffer functionality assures that AEs won't be booked back-to back.
  • I can send the link to each of my meeting templates for different prospects
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Verint
No answers on this topic
Cons
Chili Piper, Inc.
  • They are continually improving their offering and we've seen great leaps over the past 2 years.
  • Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
  • Faster load times, but we can’t complain too much!
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Verint
No answers on this topic
Support Rating
Chili Piper, Inc.
  • Support was very responsive during our integration phase, and after that too.
  • They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.
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Verint
No answers on this topic
Alternatives Considered
Chili Piper, Inc.
Calendly was being used at the company by some other departments and still is to some extent. However adding Chili Piper fore the marketing and sales departments was a no brainer once we saw the demo. It's Calendly on steroids and the company is just getting started using it. I'm sure we will see even more benefits as the years go on.
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Verint
No answers on this topic
Return on Investment
Chili Piper, Inc.
  • More demos held by simplifying the scheduling process. More demos = more opportunities
  • Initial set up was frustrating and created a lot of mix up which allowed some leads to slip through the cracks early
  • Integration with Salesforce.com saved our reps time because they didn't have to log activities manually
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Verint
No answers on this topic
ScreenShots

Verint Appointment Booking & Queuing Screenshots

Screenshot of Queue managementScreenshot of Event management across devicesScreenshot of Queue management across devicesScreenshot of Appointment selectionScreenshot of Calendar view across devicesScreenshot of Service queue