TrustRadius

Chili Piper vs. WaitWell

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chili Piper
Score 8.6 out of 10
Mid-Size Companies (51-1,000 employees)
Chili Piper is scheduling and routing software for B2B revenue teams. Its products help revenue teams increase their inbound conversion rates, increase customer satisfaction, and reach new levels of productivity. The vendor states Companies like Twilio, Forrester, Spotify, and Gong use Chili Piper with the goal of increasing their inbound conversion rates, eliminating manual lead routing, and streamlining critical processes around meetings. Chili Piper…
$15
per month per user
WaitWell
Score 0.0 out of 10
N/A
WaitWell is a cloud-based platform for queue management and appointment scheduling that helps organizations improve customer flow and service delivery across single or multi-location operations. Customers can book appointments or join virtual queues through QR codes, web, SMS, or kiosks, receiving real-time updates and turn notifications for a smoother experience. Staff have access to real-time dashboards and AI-powered insights, including an AI chatbot that can…
$29
per month
Pricing
Chili PiperWaitWell
Editions & Modules
Instant Booker
$15
per month per user
Handoff
$25
per month per user
Concierge Inbound Scheduling
$30
per month per user
Distro
Starting at $20
per month per user
WaitWell Starter
$29
per month
WaitWell Basic
$55
per month
Offerings
Pricing Offerings
Chili PiperWaitWell
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional DetailsOnboarding and Support are included at no additional charge.WaitWell Enterprise and WaitWell Campus are custom pricing.
More Pricing Information
Community Pulse
Chili PiperWaitWell
Best Alternatives
Chili PiperWaitWell
Small Businesses
vcita
vcita
Score 9.0 out of 10
vcita
vcita
Score 9.0 out of 10
Medium-sized Companies
LeanData
LeanData
Score 8.9 out of 10
LeanData
LeanData
Score 8.9 out of 10
Enterprises
Zoom Workplace
Zoom Workplace
Score 8.5 out of 10
Zoom Workplace
Zoom Workplace
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Chili PiperWaitWell
Likelihood to Recommend
6.4
(31 ratings)
-
(0 ratings)
Support Rating
8.2
(8 ratings)
-
(0 ratings)
User Testimonials
Chili PiperWaitWell
Likelihood to Recommend
Chili Piper, Inc.
Chili Piper is GREAT for sales development teams booking for sales people. This is especially true when there is a "round robin" system that needs to be abided by. I've experienced a lot of bad round robin systems and Chili Piper's is fantastic. This is also a great tool to schedule with people across multiple time zones, which I don't want to have to focus on while speaking. It enables sales reps to focus on the prospect, not the time change. Chili piper would not be a good fit for underperforming sales teams that don't book any meetings (:
Verified User
Anonymous
Read full review
WaitWell Inc.
No answers on this topic
Pros
Chili Piper, Inc.
  • Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
  • Meeting Buffer functionality assures that AEs won't be booked back-to back.
  • I can send the link to each of my meeting templates for different prospects
KP
Kathryn Penner
Sales Development Representative
Read full review
WaitWell Inc.
No answers on this topic
Cons
Chili Piper, Inc.
  • They are continually improving their offering and we've seen great leaps over the past 2 years.
  • Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
  • Faster load times, but we can’t complain too much!
Jonathan Jerozal | TrustRadius Reviewer
Jonathan Jerozal
Sales Development Representative
Read full review
WaitWell Inc.
No answers on this topic
Support Rating
Chili Piper, Inc.
  • Support was very responsive during our integration phase, and after that too.
  • They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.
Sasha Galkova | TrustRadius Reviewer
Sasha Galkova
Sales Operations Administrator
Read full review
WaitWell Inc.
No answers on this topic
Alternatives Considered
Chili Piper, Inc.
Calendly was being used at the company by some other departments and still is to some extent. However adding Chili Piper fore the marketing and sales departments was a no brainer once we saw the demo. It's Calendly on steroids and the company is just getting started using it. I'm sure we will see even more benefits as the years go on.
Daniel McHugh | TrustRadius Reviewer
Daniel McHugh
Market Manager: Strategic Partners & Performance Based Partnerships
Read full review
WaitWell Inc.
No answers on this topic
Return on Investment
Chili Piper, Inc.
  • More demos held by simplifying the scheduling process. More demos = more opportunities
  • Initial set up was frustrating and created a lot of mix up which allowed some leads to slip through the cracks early
  • Integration with Salesforce.com saved our reps time because they didn't have to log activities manually
Verified User
Anonymous
Read full review
WaitWell Inc.
No answers on this topic
ScreenShots

WaitWell Screenshots

Screenshot of where customers can view multiple locations on a map, making it easy for them to find the practiceScreenshot of customer engagement using two-way messaging - answer questions, provide updates, and keep the conversation going in real time.Screenshot of the intuitive queue screen used to centralize customer communication - view activity, manage interactions, and stay on top of every detail.Screenshot of a dynamic dashboard that offers instant analytics, track performance, and supports data-driven decisions.Screenshot of an example of the real-time updates using Waillo's AI-powered wait time estimatorScreenshot of Waillo Chat, with Waillo Insights that help track conversations, monitor trends, and make smarter decisions to improve service.