ChowNow vs. Giftbit

The ChowNow platform is rock solid with daily use. It is easy to set up and train new staff. Lower pricing with competitors is the only reason for the 8 of 10

Incentivized

It's been great to incentivize appointments. I can also see that it would be a good tool to send gifts to existing customers.

Incentivized

• menu updating
• receiving customer data
• adding photos to our menu
• submitting refunds/adjustments to customers

Incentivized

• Sending mass brand-templated gift cards
• Choosing which type of gift card you want (e.g. Starbucks, Amazon)
• Showing metrics for gift cards

Incentivized

• Better structure of Pizza menus to ease 86 toppings
• The new interface could use some work. Smaller fonts make the "tickets" difficult to determine correct information. The system defaults to the last ticket time - The standard system was actually more accurate

Incentivized

• I didn't love having to buy credits in advance, but since Giftbit recommended how many we'd need to buy, it wasn't terrible.

Incentivized

When a redemption via the API connected to my community platform provider failed, the support was extremely limited. It was fast but limited. Most common conversations with Giftbit support ended in "unfortunately we cannot help you or your recipient with that issue." I'm not sure if Giftbit deserves 100% of the blame for API issues with Fuel Cycle community platform but the end result is that a user will redeem their points for a reward and would never get it. Once these issues are reported to me, I couldn't help them from the dashboard either as I was unable to review their claim codes, etc. and make it right, resulting in lost $.

Incentivized

I push customers toward ChowNow instead of the references apps because of a) ChowNow has lower commission costs b) ChowNow gives customer data access c) ChowNow allows me to better issue refunds or adjustments. ChowNow however does not provide as much visibility to "new" potential customers. This is just my guess -- there are less average users on the ChowNow app on a nightly basis vs. the UberEats, DoorDash, Grubhubs of the world.

Incentivized

I haven't used any products like Giftbit. Since I have enjoyed my experience with Giftbit, I haven't looked into any other platforms that offer the same things.

Incentivized

• Returning guests from the email campaigns
• Offering easy to use online ordering has increased sales

Incentivized

• We now have an easy way to do these fulfillments
• It's easy to set up an account
• It alleviates privacy issues on our end

Incentivized