Emburse Chrome River vs SutiExpense

Likelihood to Recommend

[Emburse] Chrome River is a good product for a global client because it has multi languages, and its car program as well as cross border approvals, etc. are important to a global customer. Conversely, for a non-global customer, [Emburse] Chrome River may not be appropriate, as that company could use a non-automated solution.

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Verified User

Manager in Other

Consumer Services Company, 10,001+ employees

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We reviewed several expense report systems at the time and found that Suti Expense had the features that we needed for our organization. Most of our users are in-house employees that use the system 2-3 times a year. The pricing model that they provide allows us to only pay for the users that file an expense report in that month. No management by IT or Finance.

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Kevin Smith

Information Systems Manager

TransCoreTransportation/Trucking/Railroad, 1001-5000 employees

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Pros

Chrome River has a modern UI/UX that is intuitive to new users.
Chrome River is a true enterprise (4K+ employees globally) expense management solution.
Internal administration options allow most requests to be handled in-house; however the CR help desk has been very good to work with when a more complex request comes up.

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Don Koubsky, Jr

Global Strategic Sourcing

CSG InternationalInformation Technology & Services, 1001-5000 employees

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Tracking Duplicate Receipts for Audit
Mobile App for instance receipt capture
Easy System for submission and approval of expense reports

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Kevin Smith

Information Systems Manager

TransCoreTransportation/Trucking/Railroad, 1001-5000 employees

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Cons

The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.

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WENDY REED

Sr. AP Specialist

Rich Products CorpFood & Beverages, 1001-5000 employees

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Integration was slow
Customized reports cannot be accomplished
No way to grab exact data based off of finance needs (restricted on what is reportable)

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Kevin Smith

Information Systems Manager

TransCoreTransportation/Trucking/Railroad, 1001-5000 employees

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Likelihood to Renew

Emburse Chrome River 8.3

Based on 6 answers

Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.

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Lorrie Black

Sr., Business Analyst

The University of New MexicoHigher Education, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Usability

Emburse Chrome River 8.3

Based on 73 answers

We have had those that can't believe the ease of use and excellent user interface, many required little to no training. Others required more support, but most likely require a lot of systems support. The mobile app looks exactly the same as the desktop app, therefore the navigation is the same. This is a huge plus for adoption and change management.

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Tracy Bentham

Manager, Corporate Accounting

Federated Cooperatives Ltd.Wholesale, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Support Rating

Emburse Chrome River 8.1

Based on 88 answers

I think support could be better, before Emburse took over we were able to use the dashboard to help with issues, which has been down for months now. We had a point person who would help up with issues and now we just get whoever. Also, when we need help for something it seems like we are being sold something instead of being helped. Every change now costs money even if it is an issue with the software which I don't feel should be a charge to the client.

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Verified User

Administrator in Finance and Accounting

Law Practice Company, 51-200 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

Emburse Chrome River 8.5

Based on 2 answers

Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.

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Robert Ferrandino

Controller

Northeast Treatment CentersMental Health Care, 501-1000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

I have not reviewed or evaluated any products recently. When we were looking at vendors for a T&E package, we did meet with Concur. They were a much larger vendor, but we felt that we might get lost in their world. We chose [Emburse] Chrome River because they seemed more interested in catering to the customer. We are a customer service focused business and we like to do things are way, so we decided on [Emburse] Chrome River.

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Verified User

Supervisor in Finance and Accounting

Retail Company, 5001-10,000 employees

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We choose to go with suti expense because of the options. GSA Per Diem was important to us and many of the other vendors did not have a GS A feature We also needed to be able to calculate Mileage which Suti Expense does. with Google Maps.Suti Expense also gave us the option to have Customized fields Suti Expense also allowed us to use existing O365 SSO for username and password. No additional support needed from IT

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Kevin Smith

Information Systems Manager

TransCoreTransportation/Trucking/Railroad, 1001-5000 employees

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Return on Investment

Chrome River EXPENSE makes it faster and easier for users to create and approve expense reports saving time that can be used elsewhere.
Chrome River EXPENSE compliance rules allow us to insure policies are being followed.
Audit & review of expenses is much faster saving time and money.

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Verified User

Professional in Finance and Accounting

Wireless Company, 1001-5000 employees

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Reduced the number of hours to process Expense Report
Gave approvers the ability to review actual receipts of expenses
Time to process expense for employee reduced to approximately 1 hour for all parties

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Kevin Smith

Information Systems Manager

TransCoreTransportation/Trucking/Railroad, 1001-5000 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Emburse Chrome River vs SutiExpense