ChurnZero vs. Horizn
ChurnZero vs. Horizn
Product | Rating | Most Used By | Product Summary | Starting Price |
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ChurnZero | N/A | ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer… | N/A | |
Horizn | N/A | The Horizn platform helps financial institutions equip employees and customers directly with the knowledge needed to increase digital confidence and dramatically increase digital adoption across bank channels. The vendor states that while using Horizn, banks increase mobile adoption by 25% and reduced call center times by 45 seconds. Horizn helps banks distribute product knowledge with employees, digital ambassadors, hip-to-hip with customers in-branch, in call centers, direct to… | N/A |
ChurnZero | Horizn | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ChurnZero | Horizn | |
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Top Pros | ||
Top Cons |
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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ChurnZero | Horizn | |
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Small Businesses | Intercom Score 8.7 out of 10 | Pendo.io Score 8.2 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Whatfix Score 9.3 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Whatfix Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ChurnZero | Horizn | |
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Likelihood to Recommend | 7.9 (226 ratings) | 9.0 (1 ratings) |
Likelihood to Renew | 8.7 (5 ratings) | - (0 ratings) |
Usability | 6.2 (130 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 5.8 (122 ratings) | - (0 ratings) |
In-Person Training | 6.4 (1 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (3 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Ease of integration | 7.3 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (1 ratings) | - (0 ratings) |
ChurnZero | Horizn | |
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Likelihood to Recommend | ChurnZero | Horizn |
Pros | ChurnZero | Horizn |
Cons | ChurnZero | Horizn |
Likelihood to Renew | ChurnZero | Horizn No answers on this topic |
Usability | ChurnZero | Horizn No answers on this topic |
Reliability and Availability | ChurnZero | Horizn No answers on this topic |
Support Rating | ChurnZero | Horizn No answers on this topic |
Online Training | ChurnZero | Horizn No answers on this topic |
Implementation Rating | ChurnZero | Horizn No answers on this topic |
Alternatives Considered | ChurnZero | Horizn |
Scalability | ChurnZero | Horizn No answers on this topic |
Return on Investment | ChurnZero | Horizn |
ScreenShots | ChurnZero Screenshots |