What users are saying about
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Top Rated
134 Ratings
3 Ratings

ChurnZero

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Top Rated
134 Ratings
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Score 8.1 out of 100
3 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

ChurnZero

ChurnZero simplifies many of the client journeys, like Onboarding and Renewal processes. It is also a great home for all [the] data about a specific client. It is also [well] suited for repetitive emails [and] tasks, as it can automate them for team members. ChurnZero can also alert you of upcoming events within your account or recent account changes. It [...] also [helps] you track anticipated churn or account growth.
Anonymous | TrustRadius Reviewer

Newired

Newired is helpful in the on-boarding process for new staff. It does take time to get the system set up properly for all of the different applications that we use on a daily basis, but I believe that overall it cuts down on the time it takes to train people, especially as we are growing a lot and welcoming many new staff members. Some staff members are still reluctant to use it though, or prefer to try to figure things out themselves or speak with a supervisor.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

ChurnZero
8.2
Newired
Role-based user permissions
ChurnZero
8.2
Newired

Platform & Infrastructure

ChurnZero
8.5
Newired
API
ChurnZero
8.5
Newired
Integration with Salesforce.com
ChurnZero
8.4
Newired

Customer Data Extraction / Integration

ChurnZero
8.2
Newired
Product usage
ChurnZero
8.3
Newired
Help desk / support tickets
ChurnZero
8.2
Newired

Customer Success Management

ChurnZero
8.2
Newired
NPS surveys
ChurnZero
8.5
Newired
Sponsor tracking
ChurnZero
7.4
Newired
Customer profiles
ChurnZero
8.2
Newired
Automated workflow
ChurnZero
8.6
Newired
Internal collaboration
ChurnZero
7.5
Newired
Customer health scoring
ChurnZero
8.6
Newired
Customer segmentation
ChurnZero
8.8
Newired

CSM Reporting & Analytics

ChurnZero
8.1
Newired
Customer health trends
ChurnZero
8.3
Newired
Engagement analytics
ChurnZero
8.2
Newired
Dashboards
ChurnZero
7.6
Newired

Pros

ChurnZero

  • Mass communication: ChurnZero helps us quickly and efficiently communicate important information to all of our accounts at once without making it seem like it's coming from some generic marketing team (all love to my marketing friends out there!)
  • Usage data: By being able to sync our customer's product usage with ChurnZero, it allows the customer success team to be proactive with accounts that may be declining in app usage to try and re-engage. Or it can help us identify who is really using our product well and reach out to them to hopefully gain a reference or case study.
  • Note-taking and activity logging: ChurnZero has made it super easy to take notes and log activities for the many accounts we manage. It seems like on nearly every page within the app, there is a function to quickly add a note or create a task for follow up. This allows to really live within the product and easily access notes from past meetings and follow up on tasks that are due soon for our customers.
James O'Neal | TrustRadius Reviewer

Newired

  • User-friendly interface, even for people who are not so comfortable with new technology
  • Makes the on-boarding process for new staff members more streamlined
  • Helps integrate different types of systems across departments
Anonymous | TrustRadius Reviewer

Cons

ChurnZero

  • Too much functionality; the system is very robust and requires some time and playing around to get used to.
  • We would love to see user data on a more granular level, but this is a feature that we have not enabled yet.
  • We took a long time to implement ChurnZero, but this was a failure on our organization, not on ChurnZero's side.
  • Our first CSM was okay, but not the greatest, he was replaced before we went live with our new CSM, Chase, who is fantastic!
Greg Watkins | TrustRadius Reviewer

Newired

  • Some of the systems we use are outdated or customized for us, and these don't interface as well with Newired
  • Sometimes new staff are reluctant to use Newired because it is yet another new application
  • Easier integration with Google systems would be appreciated
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ChurnZero

ChurnZero 9.1
Based on 2 answers
It's a great software and tool specialized in helping the company know its customers and prevent them from leaving. It also helps data analysis and automation.
Samuel Hewstone | TrustRadius Reviewer

Newired

No score
No answers yet
No answers on this topic

Usability

ChurnZero

ChurnZero 8.0
Based on 21 answers
ChurnZero has a massive variety of features, but it takes time and dedication in setting up the platform. Fortunately, ChurnZero's support model is very helpful in setting everything up.Once the platform is part of the process and everyone on board understands it, it adds great value to our CS work.
Maximilian Celebi | TrustRadius Reviewer

Newired

No score
No answers yet
No answers on this topic

Reliability and Availability

ChurnZero

ChurnZero 9.1
Based on 1 answer
Quick response by the CZ team.
Beatriz de Rosa Soares | TrustRadius Reviewer

Newired

No score
No answers yet
No answers on this topic

Support Rating

ChurnZero

ChurnZero 8.8
Based on 21 answers
Their customer success team and implementation team are fantastic, and always happy to help.I've not had the best responses from their support team, but I've also not asked the most of them so far. I can't judge their entire team based on the interactions with them that I've had so far
Anonymous | TrustRadius Reviewer

Newired

No score
No answers yet
No answers on this topic

Online Training

ChurnZero

ChurnZero 7.5
Based on 2 answers
The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.
Ben Butler | TrustRadius Reviewer

Newired

No score
No answers yet
No answers on this topic

Implementation Rating

ChurnZero

ChurnZero 6.4
Based on 1 answer
Sometimes, it can be hard to implement other systems to CZ.
Beatriz de Rosa Soares | TrustRadius Reviewer

Newired

No score
No answers yet
No answers on this topic

Alternatives Considered

ChurnZero

The in-app messaging based on certain segments was the key differentiator. Also, while they are growing as an organization and expanding their portfolio of customers, they are extremely receptive to product suggestions, most of our suggestions we have given them have been implemented and prioritized to the best of their ability.
Anonymous | TrustRadius Reviewer

Newired

Newired is the first digital adoption product that we have used, although we did consider other options in the selection process. Newired was competitively priced and we liked the user interface – it seemed easy to use and relatively simple to set up. Overall, we are happy with Newired so far.
Anonymous | TrustRadius Reviewer

Scalability

ChurnZero

ChurnZero 9.1
Based on 1 answer
Easy to escalate.
Beatriz de Rosa Soares | TrustRadius Reviewer

Newired

No score
No answers yet
No answers on this topic

Return on Investment

ChurnZero

  • Health scores allowed us to measure accounts health and fix issues with accounts at risk due to low usage.
  • Our product team is able to use the activities/events reports to prioritize dev tasks in an efficient way, focusing on features that drive more value and therefore to allocate resources while managing the efforts and costs associated.
tal horovits | TrustRadius Reviewer

Newired

  • Newired has increased capacity by cutting down on the time it takes to train new employees
  • Allowed us to review usage and efficacy of systems
  • Integrate systems across different departments and platforms
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ChurnZero

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ChurnZero Editions & Modules

Additional Pricing Details

Newired

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$ 6,480.00*

* per year

Newired Editions & Modules

On-premise Edition
Newired Journeys$540.001
Newired Tips$540.001
Newired Tips & Journeys$801.001
  1. per month
SaaS Edition
Newired Journeys$540.001
Newired Tips$540.001
Newired Tips & Journeys$801.001
  1. per month
Additional Pricing Details
The application costs depends on the number of users. More info here: https://www.newired.com/newired-pricing/

Rating Summary

Likelihood to Recommend

ChurnZero
8.6
Newired
7.0

Likelihood to Renew

ChurnZero
9.1
Newired

Usability

ChurnZero
8.0
Newired

Reliability and Availability

ChurnZero
9.1
Newired

Performance

ChurnZero
6.4
Newired

Support Rating

ChurnZero
8.8
Newired

In-Person Training

ChurnZero
6.4
Newired

Online Training

ChurnZero
7.5
Newired

Implementation Rating

ChurnZero
6.4
Newired

Scalability

ChurnZero
9.1
Newired

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