ChurnZero vs. Support.com Guided Path
ChurnZero vs. Support.com Guided Path
Product | Rating | Most Used By | Product Summary | Starting Price |
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ChurnZero | N/A | ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer… | N/A | |
Support.com Guided Path | N/A | Support.com headquartered in Sunnyvale offers Guided Path, the company's customer self-help and guided assistance platform for mobile and desktop apps. | N/A |
ChurnZero | Support.com Guided Path | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ChurnZero | Support.com Guided Path | |
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Top Pros | ||
Top Cons |
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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ChurnZero | Support.com Guided Path | |
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Small Businesses | Intercom Score 8.7 out of 10 | Pendo.io Score 8.2 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Whatfix Score 9.3 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Whatfix Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ChurnZero | Support.com Guided Path | |
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Likelihood to Recommend | 7.9 (226 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 8.7 (5 ratings) | - (0 ratings) |
Usability | 6.2 (130 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 5.8 (122 ratings) | - (0 ratings) |
In-Person Training | 6.4 (1 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (3 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Ease of integration | 7.3 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (1 ratings) | - (0 ratings) |
ChurnZero | Support.com Guided Path | |
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Likelihood to Recommend | ChurnZero | Support.com |
Pros | ChurnZero | Support.com |
Cons | ChurnZero | Support.com |
Likelihood to Renew | ChurnZero | Support.com No answers on this topic |
Usability | ChurnZero | Support.com No answers on this topic |
Reliability and Availability | ChurnZero | Support.com No answers on this topic |
Support Rating | ChurnZero | Support.com No answers on this topic |
Online Training | ChurnZero | Support.com No answers on this topic |
Implementation Rating | ChurnZero | Support.com No answers on this topic |
Alternatives Considered | ChurnZero | Support.com |
Scalability | ChurnZero | Support.com No answers on this topic |
Return on Investment | ChurnZero | Support.com |
ScreenShots | ChurnZero Screenshots |