What users are saying about
2 Ratings
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Score 1 out of 100
5 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Orderhive

Their promises are empty and not kept. Their customer service is arrogant, rude and totally unhelpful. We paid $5000 up-front for a system that was going to automate our processes and save us lots of time, in fact, has been the total opposite, it has consumed ridiculous amounts of our time dealing them to get any sort of basic functions working while being abused by their "customer service". Now after 4 months some basic functions work but none of the time-saving automation works, they REFUSE to refund our money and continue to be unhelpful, rude and abusive
Martin Trygve Olsen | TrustRadius Reviewer

Fourth Procurement and Inventory

The product is user-friendly in automating the tasks, managing the master data through central purchasing, and creating custom reports. It lacks certain basic functionalities like a record of wastages, sending automated emails confirming if the automatic tasks (scheduled tasks) have been completed or not, and the ability to automate the nutrition information, etc.
Naga Vasiraju | TrustRadius Reviewer

Pros

Orderhive

  • Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
  • There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
  • This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.
Myles Condon | TrustRadius Reviewer

Fourth Procurement and Inventory

  • The 'stock management' tab on the home screen is of particular use when keeping tabs on incoming deliveries into the restaurant.
  • The option to open and close your stock period is great as you have the chance to edit your stock at a moment's notice.
Anonymous | TrustRadius Reviewer

Cons

Orderhive

  • Customer service is the worst we have ever experienced.
  • Completing promises.
  • Doing tasks on time.
  • Providing software that functions as promised.
  • Extremely poor onboard training (impatient and arrogant).
Martin Trygve Olsen | TrustRadius Reviewer

Fourth Procurement and Inventory

  • It would help massively to see via Enterprise and menu items what ones are no longer active, to keep the data tidy.
  • When you take purchase reports from Enterprise and select to organise them by category, show the name of the category on the actual report download.
  • Quick and easy upload/download of supplier products for correcting prices, descriptions, prices in bulk.
Martin McHugh | TrustRadius Reviewer

Usability

Orderhive

Orderhive 1.0
Based on 1 answer
Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.
Martin Trygve Olsen | TrustRadius Reviewer

Fourth Procurement and Inventory

No score
No answers yet
No answers on this topic

Support Rating

Orderhive

Orderhive 1.0
Based on 1 answer
The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.
Martin Trygve Olsen | TrustRadius Reviewer

Fourth Procurement and Inventory

Fourth Procurement and Inventory 7.3
Based on 4 answers
Too long to get an answer.
Sarah Winter | TrustRadius Reviewer

Alternatives Considered

Orderhive

Orderhive attempts to do too many features, and each of those features is totally underdeveloped. The reason for choosing the Orderhive plus/enterprise solution in the first place, was so that we would be able to strengthen these features in our custom implementation, as well as additional custom business processes. Unfortunately, since Orderhive has been unable to deliver on this, the entire effort has been a loss.
Myles Condon | TrustRadius Reviewer

Fourth Procurement and Inventory

No answers on this topic

Return on Investment

Orderhive

  • There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.
Myles Condon | TrustRadius Reviewer

Fourth Procurement and Inventory

  • Procurement: Integrating some of the key suppliers with Trade Simple has saved labour hours.
  • Integration: GL Integrations have increased the efficiency and quality of data.
Naga Vasiraju | TrustRadius Reviewer

Screenshots

Orderhive

Pricing Details

Orderhive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Orderhive Editions & Modules

Modules
Starter$201
Standard$401
Premium$90
  1. Other
Additional Pricing Details

Fourth Procurement and Inventory

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fourth Procurement and Inventory Editions & Modules

Additional Pricing Details

Add comparison