CINNOX vs. Kustomer
CINNOX vs. Kustomer
Product | Rating | Most Used By | Product Summary | Starting Price |
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CINNOX | N/A | CINNOX is a SaaS platform designed to elevate customer and staff experiences with omnichannel engagement and analytics solutions. It helps businesses to CONNECT, ORCHESTRATE, and EVALUATE all of their customers’ conversational interactions in order to deliver seamless humanised customer engagement that delights and exceeds expectations. | N/A | |
Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
CINNOX | Kustomer | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | All plans require an annual subscription and 8 users minimum. | ||||||||||||||
More Pricing Information |
CINNOX | Kustomer | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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CINNOX | Kustomer | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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CINNOX | Kustomer | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CINNOX | Kustomer | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (38 ratings) |
Likelihood to Renew | - (0 ratings) | 7.9 (2 ratings) |
Usability | - (0 ratings) | 8.4 (4 ratings) |
Availability | - (0 ratings) | 9.1 (2 ratings) |
Performance | - (0 ratings) | 6.4 (2 ratings) |
Support Rating | - (0 ratings) | 9.9 (7 ratings) |
In-Person Training | - (0 ratings) | 7.6 (2 ratings) |
Online Training | - (0 ratings) | 8.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.9 (2 ratings) |
Configurability | - (0 ratings) | 7.9 (2 ratings) |
Ease of integration | - (0 ratings) | 7.2 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 8.7 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (2 ratings) |
CINNOX | Kustomer | |
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Likelihood to Recommend | M800 Limited (Cinnox) No answers on this topic | Kustomer, LLC |
Pros | M800 Limited (Cinnox) No answers on this topic | Kustomer, LLC |
Cons | M800 Limited (Cinnox) No answers on this topic | Kustomer, LLC |
Likelihood to Renew | M800 Limited (Cinnox) No answers on this topic | Kustomer, LLC |
Usability | M800 Limited (Cinnox) No answers on this topic | Kustomer, LLC |
Reliability and Availability | M800 Limited (Cinnox) No answers on this topic | Kustomer, LLC |
Performance | M800 Limited (Cinnox) No answers on this topic | Kustomer, LLC |
Support Rating | M800 Limited (Cinnox) No answers on this topic | Kustomer, LLC |
In-Person Training | M800 Limited (Cinnox) No answers on this topic | Kustomer, LLC |
Online Training | M800 Limited (Cinnox) No answers on this topic | Kustomer, LLC |
Implementation Rating | M800 Limited (Cinnox) No answers on this topic | Kustomer, LLC |
Alternatives Considered | M800 Limited (Cinnox) No answers on this topic | Kustomer, LLC |
Scalability | M800 Limited (Cinnox) No answers on this topic | Kustomer, LLC |
Return on Investment | M800 Limited (Cinnox) No answers on this topic | Kustomer, LLC |
ScreenShots | CINNOX Screenshots | Kustomer Screenshots |