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Circle Community Platform vs. Higher Logic Vanilla

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Circle Community Platform

    Score8.6 out of 10
    N/ACircle is an all-in-one branded community platform. Circle empowers creators and businesses to bring together their community, events, courses, and so much more — all under their own brand.

    $39

    per month

    Higher Logic Vanilla

    Score5.5 out of 10
    N/AHigher Logic Vanilla is a customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce.N/A
    Pricing
    Circle Community PlatformHigher Logic Vanilla
    Editions & Modules
    Basic
    $39
    per month
    Professional
    $89
    per month (billed annually)
    Business
    $199
    per month (billed annually)
    Enterprise
    $360
    per month (billed annually)
    Enterprise
    $399
    per month
    Essential
    Contact sales team
    Corporate
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Plus
    Contact sales team
    Offerings
    Pricing Offerings
    Circle Community PlatformHigher Logic Vanilla
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
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    Circle Community PlatformHigher Logic Vanilla
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    Score5.5 out of 10
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    Score8.2 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Circle Community PlatformHigher Logic Vanilla
    Likelihood to Recommend
    8.4
    (4 ratings)
    9.0
    (10 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    7.9
    (4 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Circle Community PlatformHigher Logic Vanilla
    Likelihood to Recommend
    CircleCo, Inc
    Circle offers all the main functionalities that are needed to build a Community from scratch. It is very easy to set up even for someone like me with ZERO technical skills. I really enjoy managing the Community on Circle as it is very intuitive and smooth and doesn't require a lot of time to learn of to work around it
    Read full review
    Higher Logic
    For companies that want to customize almost anything and make the forum look like your site, Vanilla Forums is the one for you. Customization and automation of the data via the API with other systems is more than possible and they serve to be great as a hosting provider, dealing with all the upgrades, deployments and maintenance and threat management well. I would say they might be less turn key for a small application but the fact they have an open source community, the ability to find help and information can lower the barrier of entry for most.
    Incentivized
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    Pros
    CircleCo, Inc
    • Community Engagement, connection and communication
    • Courses
    • Payments
    • Channels/Spaces to specific topics and conversations
    Incentivized
    Read full review
    Higher Logic
    • Gamification: The ability to incentivise community members to get involved with ranks and badges is one of the main reasons that we purchased the tool.
    • Support: The Vanilla support team are incredible, often responding to issues very late at night and proactively fixing issues as soon as they occur.
    • Customisation: Vanilla can be completely styled with css allowing us to match it to the branding of the rest of our website.
    Incentivized
    Read full review
    Cons
    CircleCo, Inc
    • Deeper analytics and more customization in metric views
    • More accurate tracking for invite links (Not just clicks; actual joining would be useful)
    Incentivized
    Read full review
    Higher Logic
    • There are some features I wish Vanilla would implement that could improve ease of use in our specific community, but some of the ideas we have are not necessarily something that would benefit all of the forums that Vanilla works with.
    • In the past, we've had issues with releases breaking some of our specific site features they built for us, but this has improved drastically recently.
    Incentivized
    Read full review
    Usability
    CircleCo, Inc
    Overall, great. Platform could be easier to navigate.
    Incentivized
    Read full review
    Higher Logic
    It is very intuitive and simple to operate. Our customers immediately came up with the curve and began contributing content.
    Incentivized
    Read full review
    Support Rating
    CircleCo, Inc
    No answers on this topic
    Higher Logic
    They did an amazing job transferring our content from GetSatisfaction. We had almost 100% success in the transfer of 8 years worth of content.
    Incentivized
    Read full review
    Alternatives Considered
    CircleCo, Inc
    It was the easiest to set up and it was suggested by a lot of people as the best one for my needs! I have zero previous experience about building a community so I tried to listen to suggestions of ppl with more experience than myself. So far it has been a good choice
    Read full review
    Higher Logic
    From a footprint standpoint, Vanilla has less technical bloat than vbulletin or InVision, and it outdoes Lithium as far as features and service go. The bloat of other services and ability to use new ways of engaging communities such as through Reactions are part of the reason Vanilla was selected. However, the features are better on a couple more seasoned platforms and more equipped to deal with issues and technical problems.
    Incentivized
    Read full review
    Return on Investment
    CircleCo, Inc
    • $500 a month, instead of needing several different platforms to do the things I need, Circle does most of them.
    Incentivized
    Read full review
    Higher Logic
    • Increased uptime and overall speed in the forum (compared to our previous phpbb solution)
    • Increased usage by users which resulted in a higher pages/session in a short amount of time
    Incentivized
    Read full review
    ScreenShots

    Higher Logic Vanilla Screenshots

    Screenshot of Looks great on any device, including desktop, tablet or mobile device.Screenshot of We offer over 60 plugins that can add functionality to your community.Screenshot of Many different themes to choose from, which you can further customize as you like.Screenshot of You have full access to edit HTML and CSS of your theme, to make any changes you need.