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Top Rated
42 Ratings
2 Ratings

Cisco Business Edition 6000 (BE6000)

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Top Rated
42 Ratings
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Score 8.9 out of 100
2 Ratings
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Score 9.6 out of 100

Feature Set Ratings

  • Cisco Business Edition 6000 (BE6000) ranks higher in 2 feature sets: VoIP system collaboration, Mobile apps
  • FluentCloud ranks higher in 2 feature sets: Cloud PBX, Call Management

Cloud PBX

8.3

Cisco Business Edition 6000 (BE6000)

83%
8.9

FluentCloud

89%
FluentCloud ranks higher in 4/5 features

Hosted PBX

8.5
85%
8 Ratings
9.0
90%
1 Rating

Multi-level Interactive Voice Response (IVR)

8.7
87%
13 Ratings
9.0
90%
1 Rating

User templates

7.5
75%
14 Ratings
10.0
100%
1 Rating

Call reports

8.3
83%
4 Ratings
7.8
78%
2 Ratings

Directory of employee names

8.4
84%
13 Ratings
8.7
87%
2 Ratings

Call Management

7.7

Cisco Business Edition 6000 (BE6000)

77%
8.4

FluentCloud

84%
FluentCloud ranks higher in 3/5 features

Answering rules

8.2
82%
16 Ratings
5.6
56%
2 Ratings

Call recording

7.6
76%
12 Ratings
9.6
96%
2 Ratings

Call park

7.7
77%
16 Ratings
6.9
69%
2 Ratings

Call screening

6.5
65%
17 Ratings
10.0
100%
1 Rating

Message alerts

8.7
87%
16 Ratings
10.0
100%
2 Ratings

VoIP system collaboration

8.3

Cisco Business Edition 6000 (BE6000)

83%
7.0

FluentCloud

70%
Cisco Business Edition 6000 (BE6000) ranks higher in 4/4 features

Video conferencing

8.0
80%
16 Ratings
N/A
0 Ratings

Audio conferencing

9.0
90%
17 Ratings
7.0
70%
1 Rating

Video screen sharing

8.2
82%
1 Rating
N/A
0 Ratings

Instant messaging

8.2
82%
13 Ratings
N/A
0 Ratings

Mobile apps

8.8

Cisco Business Edition 6000 (BE6000)

88%
5.0

FluentCloud

50%
Cisco Business Edition 6000 (BE6000) ranks higher in 2/2 features

Mobile app for iOS

9.0
90%
12 Ratings
5.0
50%
1 Rating

Mobile app for Android

8.6
86%
12 Ratings
5.0
50%
1 Rating

Attribute Ratings

  • FluentCloud is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.7

Cisco Business Edition 6000 (BE6000)

87%
18 Ratings
9.6

FluentCloud

96%
2 Ratings

Likelihood to Renew

Cisco Business Edition 6000 (BE6000)

N/A
0 Ratings
10.0

FluentCloud

100%
1 Rating

Usability

8.2

Cisco Business Edition 6000 (BE6000)

82%
1 Rating

FluentCloud

N/A
0 Ratings

Support Rating

8.3

Cisco Business Edition 6000 (BE6000)

83%
17 Ratings

FluentCloud

N/A
0 Ratings

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)

The Cisco BE6K solution is probably the best collaboration platform out there at the moment. Starting from application deployment using Prime Collaboration Deployment to [the] integration of the on-premises platform with cloud services, deployment, and administration [is] a breeze. The tight integration with Cisco endpoints and the ability to individually manage them also helps to ensure an unparalleled user experience. With Cisco CSR 14, administrative tasks like software upgrades and user onboarding have been made simpler. More could be done though to improve those 2 areas.
Anonymous | TrustRadius Reviewer

FluentCloud

I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
Janene Buck | TrustRadius Reviewer

Pros

Cisco Business Edition 6000 (BE6000)

  • Reliability
  • Unification of call and messaging services
  • Platform is now unified with Call Manager. If you know one Cisco phone system, you know them all.
Steve Davis | TrustRadius Reviewer

FluentCloud

  • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
  • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
  • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
Melissa Almeida | TrustRadius Reviewer

Cons

Cisco Business Edition 6000 (BE6000)

  • Only [things] [I] see we are planning to acquire other company where there is around 300 users and they are using other technology and our management is planning to move [that user] to BE6000 will it support more than 1000 users its a question for us.
  • As of now I [don't] see any issue with the BE6000 so far.
Mohammed Ashfaq Hussain | TrustRadius Reviewer

FluentCloud

  • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
  • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
Janene Buck | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 6000 (BE6000)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cisco Business Edition 6000 (BE6000) Editions & Modules

Additional Pricing Details

FluentCloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$20 per user per month

FluentCloud Editions & Modules

Edition
Essential$20.001
Advanced$30.001
Complete$45.001
  1. per user per month
Additional Pricing Details
Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.

Likelihood to Renew

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

FluentCloud

FluentCloud 10.0
Based on 1 answer
At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
Melissa Almeida | TrustRadius Reviewer

Usability

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.2
Based on 1 answer
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Oleksandr Tsapenko | TrustRadius Reviewer

FluentCloud

No score
No answers yet
No answers on this topic

Support Rating

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.3
Based on 17 answers
Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.
Pratham Radadiya | TrustRadius Reviewer

FluentCloud

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Business Edition 6000 (BE6000)

This Cisco product can handle more information, can afford this all-in-one communication without a problem. It can be very strong even in the most difficult and full days of work at our organization. We have a strong collaboration with Cisco and have lots of its products including routers and this makes it easier to choose a Cisco product, not another product that can do almost what this Cisco Business Edition does.
Orjola Jaupi | TrustRadius Reviewer

FluentCloud

I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
Janene Buck | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 6000 (BE6000)

  • This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
  • Faster deployment times, with pre-installed, ready to use applications.
  • Support for Hybrid Cloud helps easier migration to cloud, if necessary.
Anonymous | TrustRadius Reviewer

FluentCloud

  • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
  • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
Melissa Almeida | TrustRadius Reviewer

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