24 Ratings
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Score 9.7 out of 100
2 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 is much more than just IP telephony, it is a complete collaboration solution that I recommend for scenarios with up to 1000 users and up to 2500 registered devices. Everything is virtualized on the UCS server. The BR 6000 meets any type of demand and is easy to install and configure on the network. We started to reduce the costs of communications infrastructure and maintenance expenses. The main features we use are IP telephony, video conferencing, and messaging. Licenses were purchased on demand according to the growth and expansion of personnel and devices.
Felipe Santos | TrustRadius Reviewer

FluentCloud

I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
Janene Buck | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Business Edition 6000 (BE6000)
8.0
FluentCloud
8.9
Hosted PBX
Cisco Business Edition 6000 (BE6000)
8.6
FluentCloud
9.0
Multi-level Interactive Voice Response (IVR)
Cisco Business Edition 6000 (BE6000)
8.2
FluentCloud
9.0
User templates
Cisco Business Edition 6000 (BE6000)
7.7
FluentCloud
10.0
Call reports
Cisco Business Edition 6000 (BE6000)
6.7
FluentCloud
7.8
Directory of employee names
Cisco Business Edition 6000 (BE6000)
8.8
FluentCloud
8.7

Call Management

Cisco Business Edition 6000 (BE6000)
7.8
FluentCloud
8.4
Answering rules
Cisco Business Edition 6000 (BE6000)
8.4
FluentCloud
5.6
Call recording
Cisco Business Edition 6000 (BE6000)
8.2
FluentCloud
9.6
Call park
Cisco Business Edition 6000 (BE6000)
8.2
FluentCloud
6.9
Call screening
Cisco Business Edition 6000 (BE6000)
7.1
FluentCloud
10.0
Message alerts
Cisco Business Edition 6000 (BE6000)
7.2
FluentCloud
10.0

VoIP system collaboration

Cisco Business Edition 6000 (BE6000)
8.6
FluentCloud
7.0
Video conferencing
Cisco Business Edition 6000 (BE6000)
8.3
FluentCloud
Audio conferencing
Cisco Business Edition 6000 (BE6000)
9.0
FluentCloud
7.0
Video screen sharing
Cisco Business Edition 6000 (BE6000)
8.2
FluentCloud
Instant messaging
Cisco Business Edition 6000 (BE6000)
8.9
FluentCloud

Mobile apps

Cisco Business Edition 6000 (BE6000)
8.0
FluentCloud
5.0
Mobile app for iOS
Cisco Business Edition 6000 (BE6000)
8.0
FluentCloud
5.0
Mobile app for Android
Cisco Business Edition 6000 (BE6000)
8.0
FluentCloud
5.0

Pros

Cisco Business Edition 6000 (BE6000)

  • It helps with easy installation and setup for new office / migration.
  • Supports Hybrid Cloud and on-prem deployments.
  • Scalable Solution - catering to upgrade from a legacy platform.
Anonymous | TrustRadius Reviewer

FluentCloud

  • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
  • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
  • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
Melissa Almeida | TrustRadius Reviewer

Cons

Cisco Business Edition 6000 (BE6000)

  • Cost could always be lower, but you get a solid product for your investment
  • Licensing can still be confusing if you need multiple products on the appliance
  • Redundancy/DR
Eric Taylor | TrustRadius Reviewer

FluentCloud

  • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
  • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
Janene Buck | TrustRadius Reviewer

Likelihood to Renew

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

FluentCloud

FluentCloud 10.0
Based on 1 answer
At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
Melissa Almeida | TrustRadius Reviewer

Usability

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.2
Based on 1 answer
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Oleksandr Tsapenko | TrustRadius Reviewer

FluentCloud

No score
No answers yet
No answers on this topic

Support Rating

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.5
Based on 7 answers
I have a pretty good experience with the Cisco support. But we hat several numbers of Cisco TAC cases that were extreme difficult to manage. But at the end we found always a solution to implement. The knowledge and experience for this solution is existing and Cisco is working hard on this.
Anonymous | TrustRadius Reviewer

FluentCloud

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Business Edition 6000 (BE6000)

The only competitor that we have compared the Cisco Business Edition 6000 (BE6000) against has been Avaya, and that was only because it was during an acquisition. We are a Cisco shop and already have the management and expertise in Cisco, so it technically does not make sense for us to look at other options.
Anonymous | TrustRadius Reviewer

FluentCloud

I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
Janene Buck | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 6000 (BE6000)

  • This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
  • Faster deployment times, with pre-installed, ready to use applications.
  • Support for Hybrid Cloud helps easier migration to cloud, if necessary.
Anonymous | TrustRadius Reviewer

FluentCloud

  • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
  • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
Melissa Almeida | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Business Edition 6000 (BE6000)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 6000 (BE6000) Editions & Modules

Additional Pricing Details

FluentCloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FluentCloud Editions & Modules

Edition
Essential$20.001
Advanced$30.001
Complete$45.001
  1. per user per month
Additional Pricing Details
Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.

Rating Summary

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)
8.7
FluentCloud
9.6

Likelihood to Renew

Cisco Business Edition 6000 (BE6000)
FluentCloud
10.0

Usability

Cisco Business Edition 6000 (BE6000)
8.2
FluentCloud

Support Rating

Cisco Business Edition 6000 (BE6000)
8.5
FluentCloud

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