What users are saying about
Top Rated
42 Ratings
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Score 9 out of 100
5 Ratings
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Score 8.2 out of 100

Feature Set Ratings

  • Phone.com ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

8.5

Cisco Business Edition 6000 (BE6000)

85%
10.0

Phone.com

100%
Phone.com ranks higher in 5/5 features

Hosted PBX

8.8
88%
9 Ratings
10.0
100%
2 Ratings

Multi-level Interactive Voice Response (IVR)

8.9
89%
14 Ratings
10.0
100%
2 Ratings

User templates

7.8
78%
15 Ratings
10.0
100%
2 Ratings

Call reports

8.3
83%
4 Ratings
10.0
100%
2 Ratings

Directory of employee names

8.7
87%
14 Ratings
10.0
100%
2 Ratings

Call Management

8.0

Cisco Business Edition 6000 (BE6000)

80%
10.0

Phone.com

100%
Phone.com ranks higher in 5/5 features

Answering rules

8.4
84%
17 Ratings
10.0
100%
2 Ratings

Call recording

8.0
80%
13 Ratings
10.0
100%
2 Ratings

Call park

8.0
80%
17 Ratings
10.0
100%
1 Rating

Call screening

6.9
69%
18 Ratings
10.0
100%
2 Ratings

Message alerts

8.7
87%
17 Ratings
10.0
100%
2 Ratings

VoIP system collaboration

8.5

Cisco Business Edition 6000 (BE6000)

85%
10.0

Phone.com

100%
Cisco Business Edition 6000 (BE6000) ranks higher in 2/4 features

Video conferencing

8.4
84%
17 Ratings
N/A
0 Ratings

Audio conferencing

9.2
92%
18 Ratings
10.0
100%
1 Rating

Video screen sharing

8.2
82%
1 Rating
N/A
0 Ratings

Instant messaging

8.4
84%
14 Ratings
10.0
100%
1 Rating

Mobile apps

8.9

Cisco Business Edition 6000 (BE6000)

89%
10.0

Phone.com

100%
Phone.com ranks higher in 2/2 features

Mobile app for iOS

9.0
90%
13 Ratings
10.0
100%
1 Rating

Mobile app for Android

8.8
88%
13 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • Phone.com is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.9

Cisco Business Edition 6000 (BE6000)

89%
19 Ratings
10.0

Phone.com

100%
2 Ratings

Usability

8.2

Cisco Business Edition 6000 (BE6000)

82%
1 Rating

Phone.com

N/A
0 Ratings

Support Rating

8.6

Cisco Business Edition 6000 (BE6000)

86%
18 Ratings

Phone.com

N/A
0 Ratings

Likelihood to Recommend

Cisco

I recommend Cisco Business Edition 6000 for scenarios of up to 1200 devices and 1000 users. It's ok for us because we have 800 users, and there are still a lot of licenses left. The Cisco Business Edition 6000 solution is implemented in our data center with redundancy to avoid any downtime. We use messaging, voice, and video features on phones and softphones installed on corporate computers. We have access from anywhere and anytime.
Read full review

Phone.com

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
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Pros

Cisco

  • Reliability
  • Unification of call and messaging services
  • Platform is now unified with Call Manager. If you know one Cisco phone system, you know them all.
Read full review

Phone.com

  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable
Read full review

Cons

Cisco

  • Only [things] [I] see we are planning to acquire other company where there is around 300 users and they are using other technology and our management is planning to move [that user] to BE6000 will it support more than 1000 users its a question for us.
  • As of now I [don't] see any issue with the BE6000 so far.
Read full review

Phone.com

  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Read full review

Pricing Details

Cisco Business Edition 6000 (BE6000)

Starting Price

Editions & Modules

Cisco Business Edition 6000 (BE6000) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Phone.com

    Starting Price

    $12.99 per month

    Editions & Modules

    Phone.com editions and modules pricing
    EditionModules
    Basic Users$12.991
    Plus Users$19.992
    Pro Users$29.993
    Lice ReceptionistStarting at $904
    IP Phone Connection$4.995
    Call Recording$7.996
    Phone Numbers$4.997
    Global Phone NumbersStarting at $4.998
    International DialingVary Rates9

    Footnotes

    1. per user, per month
    2. per user, per month
    3. per user, per month
    4. per month
    5. per month, per device
    6. per month
    7. per month
    8. per month
    9. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

    Usability

    Cisco

    BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
    Read full review

    Phone.com

    No answers on this topic

    Support Rating

    Cisco

    TAC support is very good and responsive, whether it is during a deployment or during operations. Cisco's documentation on all aspects of the solution, be it hardware or software is very clear and easy to understand. An improvement needs to be done on documentation though as you would find typos that are carried over from earlier versions of the document.
    Read full review

    Phone.com

    No answers on this topic

    Alternatives Considered

    Cisco

    This Cisco product can handle more information, can afford this all-in-one communication without a problem. It can be very strong even in the most difficult and full days of work at our organization. We have a strong collaboration with Cisco and have lots of its products including routers and this makes it easier to choose a Cisco product, not another product that can do almost what this Cisco Business Edition does.
    Read full review

    Phone.com

    No answers on this topic

    Return on Investment

    Cisco

    • Updates take very long time.
    • It is very easy to use and user friendly.
    • Overall, it has the best functionality one can ask for.
    Read full review

    Phone.com

    • Reduced cost and improved our efficiency - all reps love it.
    Read full review

    Screenshots

    Add comparison