What users are saying about
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 is much more than just IP telephony, it is a complete collaboration solution that I recommend for scenarios with up to 1000 users and up to 2500 registered devices. Everything is virtualized on the UCS server. The BR 6000 meets any type of demand and is easy to install and configure on the network. We started to reduce the costs of communications infrastructure and maintenance expenses. The main features we use are IP telephony, video conferencing, and messaging. Licenses were purchased on demand according to the growth and expansion of personnel and devices.
Felipe Santos | TrustRadius Reviewer

Phone.com

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Bill Artinger | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Business Edition 6000 (BE6000)
8.0
Phone.com
10.0
Hosted PBX
Cisco Business Edition 6000 (BE6000)
8.6
Phone.com
10.0
Multi-level Interactive Voice Response (IVR)
Cisco Business Edition 6000 (BE6000)
8.1
Phone.com
10.0
User templates
Cisco Business Edition 6000 (BE6000)
7.7
Phone.com
10.0
Call reports
Cisco Business Edition 6000 (BE6000)
6.8
Phone.com
10.0
Directory of employee names
Cisco Business Edition 6000 (BE6000)
8.8
Phone.com
10.0

Call Management

Cisco Business Edition 6000 (BE6000)
7.8
Phone.com
10.0
Answering rules
Cisco Business Edition 6000 (BE6000)
8.4
Phone.com
10.0
Call recording
Cisco Business Edition 6000 (BE6000)
8.2
Phone.com
10.0
Call park
Cisco Business Edition 6000 (BE6000)
8.2
Phone.com
10.0
Call screening
Cisco Business Edition 6000 (BE6000)
7.1
Phone.com
10.0
Message alerts
Cisco Business Edition 6000 (BE6000)
7.2
Phone.com
10.0

VoIP system collaboration

Cisco Business Edition 6000 (BE6000)
8.6
Phone.com
10.0
Video conferencing
Cisco Business Edition 6000 (BE6000)
8.3
Phone.com
Audio conferencing
Cisco Business Edition 6000 (BE6000)
9.0
Phone.com
10.0
Video screen sharing
Cisco Business Edition 6000 (BE6000)
8.2
Phone.com
Instant messaging
Cisco Business Edition 6000 (BE6000)
8.9
Phone.com
10.0

Mobile apps

Cisco Business Edition 6000 (BE6000)
8.0
Phone.com
10.0
Mobile app for iOS
Cisco Business Edition 6000 (BE6000)
8.0
Phone.com
10.0
Mobile app for Android
Cisco Business Edition 6000 (BE6000)
8.0
Phone.com
10.0

Pros

Cisco Business Edition 6000 (BE6000)

  • It helps with easy installation and setup for new office / migration.
  • Supports Hybrid Cloud and on-prem deployments.
  • Scalable Solution - catering to upgrade from a legacy platform.
Anonymous | TrustRadius Reviewer

Phone.com

  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable
Carlos Crameri | TrustRadius Reviewer

Cons

Cisco Business Edition 6000 (BE6000)

  • Cost could always be lower, but you get a solid product for your investment
  • Licensing can still be confusing if you need multiple products on the appliance
  • Redundancy/DR
Eric Taylor | TrustRadius Reviewer

Phone.com

  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Bill Artinger | TrustRadius Reviewer

Usability

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.2
Based on 1 answer
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Oleksandr Tsapenko | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Support Rating

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.5
Based on 7 answers
I have a pretty good experience with the Cisco support. But we hat several numbers of Cisco TAC cases that were extreme difficult to manage. But at the end we found always a solution to implement. The knowledge and experience for this solution is existing and Cisco is working hard on this.
Anonymous | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Business Edition 6000 (BE6000)

The only competitor that we have compared the Cisco Business Edition 6000 (BE6000) against has been Avaya, and that was only because it was during an acquisition. We are a Cisco shop and already have the management and expertise in Cisco, so it technically does not make sense for us to look at other options.
Anonymous | TrustRadius Reviewer

Phone.com

No answers on this topic

Return on Investment

Cisco Business Edition 6000 (BE6000)

  • This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
  • Faster deployment times, with pre-installed, ready to use applications.
  • Support for Hybrid Cloud helps easier migration to cloud, if necessary.
Anonymous | TrustRadius Reviewer

Phone.com

  • Reduced cost and improved our efficiency - all reps love it.
Carlos Crameri | TrustRadius Reviewer

Screenshots

Cisco Business Edition 6000 (BE6000)

Pricing Details

Cisco Business Edition 6000 (BE6000)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 6000 (BE6000) Editions & Modules

Additional Pricing Details

Phone.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Phone.com Editions & Modules

Edition
Basic Users$12.991
Plus Users$19.991
Pro Users$29.991
Lice ReceptionistStarting at $902
IP Phone Connection$4.993
Call Recording$7.994
Phone Numbers$4.994
Global Phone NumbersStarting at $4.994
International DialingVary Rates
  1. per user, per month
  2. per month
  3. per month, per device
  4. per month
Additional Pricing Details
20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

Rating Summary

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)
8.7
Phone.com
10.0

Usability

Cisco Business Edition 6000 (BE6000)
8.2
Phone.com

Support Rating

Cisco Business Edition 6000 (BE6000)
8.5
Phone.com

Add comparison