Cisco Business Edition 7000 vs CloudCall

Likelihood to Recommend

Its well suited for small to medium scale deployments if the infra is in-house. Webex and other SaaS solutions are in demand these days and are cost-effective too, but if for some reason your deployments need a locally-managed data center, then go for the BE7K or the BE6K depending upon your requirement.

Read full review

Verified User

Consultant in Information Technology

Telecommunications Company, 10,001+ employees

View all 8 answers on this topic

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

Read full review

Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

View all 1 answers on this topic

Feature Rating Comparison

Cisco Business Edition 7000

CloudCall

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Cisco Business Edition 7000

CloudCall

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Cisco Business Edition 7000

CloudCall

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Cisco Business Edition 7000

CloudCall

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Cisco Business Edition 7000

CloudCall

Answering rules

Call recording

Call park

Call screening

Message alerts

Cisco Business Edition 7000

CloudCall

Audio conferencing

Instant messaging

Cisco Business Edition 7000

CloudCall

Mobile app for iOS

Pros

All in one platform that includes all the Cisco UC services in one appliance.
All the services are ready to use and preconfigured.
Tools available improve productivity and user experience.

Read full review

Verified User

Paraprofessional in Social Media

Education Management Company, 5001-10,000 employees

View all 8 answers on this topic

Innovation- has technology that a lot of competitors don't
customer service and support

Read full review

Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

View all 1 answers on this topic

Cons

Licensing should be easy and collaborative.
Management interface should be provided with redundancy.
I've came across difficulties while I installed Windows server on BE6K. It's hard to gather Windows server keys.

Read full review

Verified User

Engineer in Customer Service

Telecommunications Company, 5001-10,000 employees

View all 8 answers on this topic

The service on their app is not the best
The texting platform can always improve

Read full review

Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

View all 1 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

CloudCall 10.0

Based on 2 answers

Customer support is always responsive and timely.

Read full review

Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

View all 2 answers on this topic

Alternatives Considered

I’m a user of both systems and it’s difficult to say whether one is better than the other for features. Cisco is much more user friendly and has a better interface. I think both are suitable for large businesses, but it’s more about preference of the front end. Security features may be lagging with Skype.

Read full review

Verified User

Engineer in Professional Services

Mechanical Or Industrial Engineering Company, 10,001+ employees

View all 8 answers on this topic

CloudCall is much better and easier functionality with more options.

Read full review

Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

View all 1 answers on this topic

Return on Investment

We were able to sell it to many customers and has proved beneficial always.
Less number of complaints.
Amazing support from Cisco TAC.

Read full review

Ujjwal Goel

Senior Build & Design Consultant

BTTelecommunications, 10,001+ employees

View all 8 answers on this topic

Call recordings have become useful in our business
Notes autolog in bullhorn

Read full review

Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Cisco Business Edition 7000

CloudCall

Cisco Business Edition 7000

CloudCall

Likelihood to Recommend