What users are saying about
40 Ratings
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Score 7.4 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

Cisco Business Edition 7000

Its well suited for small to medium scale deployments if the infra is in-house. Webex and other SaaS solutions are in demand these days and are cost-effective too, but if for some reason your deployments need a locally-managed data center, then go for the BE7K or the BE6K depending upon your requirement.
Anonymous | TrustRadius Reviewer

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Business Edition 7000
6.7
CloudCall
Task Management
Cisco Business Edition 7000
7.1
CloudCall
Gantt Charts
Cisco Business Edition 7000
7.0
CloudCall
Scheduling
Cisco Business Edition 7000
7.3
CloudCall
Workflow Automation
Cisco Business Edition 7000
6.8
CloudCall
Mobile Access
Cisco Business Edition 7000
6.7
CloudCall
Search
Cisco Business Edition 7000
6.5
CloudCall
Visual planning tools
Cisco Business Edition 7000
5.2
CloudCall

Communication

Cisco Business Edition 7000
6.0
CloudCall
Chat
Cisco Business Edition 7000
6.6
CloudCall
Notifications
Cisco Business Edition 7000
6.8
CloudCall
Discussions
Cisco Business Edition 7000
6.2
CloudCall
Surveys
Cisco Business Edition 7000
6.1
CloudCall
Internal knowledgebase
Cisco Business Edition 7000
6.2
CloudCall
Integrates with GoToMeeting
Cisco Business Edition 7000
5.7
CloudCall
Integrates with Gmail and Google Hangouts
Cisco Business Edition 7000
4.1
CloudCall
Integrates with Outlook
Cisco Business Edition 7000
6.2
CloudCall

File Sharing & Management

Cisco Business Edition 7000
5.8
CloudCall
Versioning
Cisco Business Edition 7000
5.5
CloudCall
Video files
Cisco Business Edition 7000
6.5
CloudCall
Audio files
Cisco Business Edition 7000
6.4
CloudCall
Document collaboration
Cisco Business Edition 7000
5.8
CloudCall
Access control
Cisco Business Edition 7000
5.0
CloudCall
Advanced security features
Cisco Business Edition 7000
7.0
CloudCall
Integrates with Google Drive
Cisco Business Edition 7000
3.6
CloudCall
Device sync
Cisco Business Edition 7000
6.7
CloudCall

Cloud PBX

Cisco Business Edition 7000
CloudCall
10.0
Hosted PBX
Cisco Business Edition 7000
CloudCall
10.0
Multi-level Interactive Voice Response (IVR)
Cisco Business Edition 7000
CloudCall
10.0
User templates
Cisco Business Edition 7000
CloudCall
10.0
Call reports
Cisco Business Edition 7000
CloudCall
10.0
Directory of employee names
Cisco Business Edition 7000
CloudCall
10.0

Call Management

Cisco Business Edition 7000
CloudCall
9.6
Answering rules
Cisco Business Edition 7000
CloudCall
10.0
Call recording
Cisco Business Edition 7000
CloudCall
10.0
Call park
Cisco Business Edition 7000
CloudCall
9.0
Call screening
Cisco Business Edition 7000
CloudCall
10.0
Message alerts
Cisco Business Edition 7000
CloudCall
9.0

VoIP system collaboration

Cisco Business Edition 7000
CloudCall
9.0
Audio conferencing
Cisco Business Edition 7000
CloudCall
8.0
Instant messaging
Cisco Business Edition 7000
CloudCall
10.0

Mobile apps

Cisco Business Edition 7000
CloudCall
7.0
Mobile app for iOS
Cisco Business Edition 7000
CloudCall
7.0

Pros

Cisco Business Edition 7000

  • All in one platform that includes all the Cisco UC services in one appliance.
  • All the services are ready to use and preconfigured.
  • Tools available improve productivity and user experience.
Anonymous | TrustRadius Reviewer

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Cons

Cisco Business Edition 7000

  • Licensing should be easy and collaborative.
  • Management interface should be provided with redundancy.
  • I've came across difficulties while I installed Windows server on BE6K. It's hard to gather Windows server keys.
Anonymous | TrustRadius Reviewer

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

CloudCall

CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 7000

I’m a user of both systems and it’s difficult to say whether one is better than the other for features. Cisco is much more user friendly and has a better interface. I think both are suitable for large businesses, but it’s more about preference of the front end. Security features may be lagging with Skype.
Anonymous | TrustRadius Reviewer

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 7000

  • We were able to sell it to many customers and has proved beneficial always.
  • Less number of complaints.
  • Amazing support from Cisco TAC.
Ujjwal Goel | TrustRadius Reviewer

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 7000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Business Edition 7000
7.7
CloudCall
8.0

Support Rating

Cisco Business Edition 7000
CloudCall
10.0

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