What users are saying about
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 46 reviews and ratings
Top Rated
499 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 499 reviews and ratings
Feature Set Ratings
Project Management
6.8
Cisco Business Edition 7000
68%
Google Hangouts (Classic)
Feature Set Not Supported
N/A
Cisco Business Edition 7000 ranks higher in 7/7 features
Cisco Business Edition 7000 ranks higher in 7/7 features
Task Management
7.4
74%
8 Ratings
N/A
0 Ratings
Gantt Charts
7.1
71%
6 Ratings
N/A
0 Ratings
Scheduling
7.2
72%
6 Ratings
N/A
0 Ratings
Workflow Automation
7.2
72%
6 Ratings
N/A
0 Ratings
Mobile Access
6.3
63%
8 Ratings
N/A
0 Ratings
Search
6.8
68%
6 Ratings
N/A
0 Ratings
Visual planning tools
6.0
60%
5 Ratings
N/A
0 Ratings
Communication
6.0
Cisco Business Edition 7000
60%
Google Hangouts (Classic)
Feature Set Not Supported
N/A
Cisco Business Edition 7000 ranks higher in 8/8 features
Cisco Business Edition 7000 ranks higher in 8/8 features
Chat
6.3
63%
7 Ratings
N/A
0 Ratings
Notifications
6.4
64%
7 Ratings
N/A
0 Ratings
Discussions
5.7
57%
7 Ratings
N/A
0 Ratings
Surveys
6.3
63%
6 Ratings
N/A
0 Ratings
Internal knowledgebase
6.2
62%
7 Ratings
N/A
0 Ratings
Integrates with GoToMeeting
5.4
54%
4 Ratings
N/A
0 Ratings
Integrates with Gmail and Google Hangouts
5.2
52%
5 Ratings
N/A
0 Ratings
Integrates with Outlook
6.4
64%
6 Ratings
N/A
0 Ratings
File Sharing & Management
6.4
Cisco Business Edition 7000
64%
Google Hangouts (Classic)
Feature Set Not Supported
N/A
Cisco Business Edition 7000 ranks higher in 8/8 features
Cisco Business Edition 7000 ranks higher in 8/8 features
Versioning
5.6
56%
6 Ratings
N/A
0 Ratings
Video files
6.9
69%
6 Ratings
N/A
0 Ratings
Audio files
7.4
74%
7 Ratings
N/A
0 Ratings
Document collaboration
6.4
64%
8 Ratings
N/A
0 Ratings
Access control
5.9
59%
6 Ratings
N/A
0 Ratings
Advanced security features
7.0
70%
8 Ratings
N/A
0 Ratings
Integrates with Google Drive
5.1
51%
4 Ratings
N/A
0 Ratings
Device sync
6.9
69%
6 Ratings
N/A
0 Ratings
Cloud PBX
Cisco Business Edition 7000
Feature Set Not Supported
N/A
8.0
Google Hangouts (Classic)
80%
Google Hangouts (Classic) ranks higher in 5/5 features
Google Hangouts (Classic) ranks higher in 5/5 features
Hosted PBX
N/A
0 Ratings
7.4
74%
18 Ratings
Multi-level Interactive Voice Response (IVR)
N/A
0 Ratings
7.9
79%
28 Ratings
User templates
N/A
0 Ratings
8.6
86%
23 Ratings
Call reports
N/A
0 Ratings
8.3
83%
37 Ratings
Directory of employee names
N/A
0 Ratings
7.9
79%
47 Ratings
Call Management
Cisco Business Edition 7000
Feature Set Not Supported
N/A
7.2
Google Hangouts (Classic)
72%
Google Hangouts (Classic) ranks higher in 5/5 features
Google Hangouts (Classic) ranks higher in 5/5 features
Answering rules
N/A
0 Ratings
7.3
73%
35 Ratings
Call recording
N/A
0 Ratings
7.2
72%
38 Ratings
Call park
N/A
0 Ratings
5.9
59%
20 Ratings
Call screening
N/A
0 Ratings
7.3
73%
39 Ratings
Message alerts
N/A
0 Ratings
8.1
81%
59 Ratings
VoIP system collaboration
Cisco Business Edition 7000
Feature Set Not Supported
N/A
8.6
Google Hangouts (Classic)
86%
Google Hangouts (Classic) ranks higher in 4/4 features
Google Hangouts (Classic) ranks higher in 4/4 features
Video conferencing
N/A
0 Ratings
8.5
85%
80 Ratings
Audio conferencing
N/A
0 Ratings
8.5
85%
80 Ratings
Video screen sharing
N/A
0 Ratings
8.3
83%
49 Ratings
Instant messaging
N/A
0 Ratings
9.0
90%
53 Ratings
Mobile apps
Cisco Business Edition 7000
Feature Set Not Supported
N/A
9.0
Google Hangouts (Classic)
90%
Google Hangouts (Classic) ranks higher in 2/2 features
Google Hangouts (Classic) ranks higher in 2/2 features
Mobile app for iOS
N/A
0 Ratings
8.8
88%
74 Ratings
Mobile app for Android
N/A
0 Ratings
9.2
92%
72 Ratings
Attribute Ratings
- Cisco Business Edition 7000 is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
Cisco Business Edition 7000
80%
9 Ratings
7.7
Google Hangouts (Classic)
77%
92 Ratings
Likelihood to Renew
Cisco Business Edition 7000
N/A
0 Ratings
10.0
Google Hangouts (Classic)
100%
1 Rating
Usability
Cisco Business Edition 7000
N/A
0 Ratings
8.4
Google Hangouts (Classic)
84%
9 Ratings
Support Rating
Cisco Business Edition 7000
N/A
0 Ratings
8.3
Google Hangouts (Classic)
83%
73 Ratings
Likelihood to Recommend
Cisco Business Edition 7000
It supports around 8 to 10 collaboration applications. It's [cost-effective] considering [one-time] deployment.Helps in increasing productivity. Easy to deploy and manage platform.
Assistant Manager - Products and Solutions
Commedia Solutions Pvt LtdTelecommunications, 51-200 employees
Google Hangouts (Classic)
Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.

Verified User
Professional in Other
Education Management Company, 11-50 employeesPros
Cisco Business Edition 7000
- All in one platform that includes all the Cisco UC services in one appliance.
- All the services are ready to use and preconfigured.
- Tools available improve productivity and user experience.

Verified User
Paraprofessional in Social Media
Education Management Company, 5001-10,000 employeesGoogle Hangouts (Classic)
- Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
- Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
- Google Hangouts (Classic) is much easier to use than its competitors.
- Google Hangouts (Classic) have [a] good connection time and there are few glitches.

Verified User
Analyst in Finance and Accounting
Computer Software Company, 501-1000 employeesCons
Cisco Business Edition 7000
- More cloud based services need to be added to the default service package.
- Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
- It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
- Call recording should be also built in.

Verified User
Paraprofessional in Social Media
Education Management Company, 5001-10,000 employeesGoogle Hangouts (Classic)
- I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
- More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
- Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
Service Director
Morong Falmouth Audi Porsche VW MazdaAutomotive, 51-200 employees
Pricing Details
Cisco Business Edition 7000
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Google Hangouts (Classic)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
Cisco Business Edition 7000
No score
No answers yet
No answers on this topic
Google Hangouts (Classic)
Google Hangouts (Classic) 8.4
Based on 9 answers
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool

Verified User
Partner in Professional Services
Information Technology and Services Company, 201-500 employeesSupport Rating
Cisco Business Edition 7000
No score
No answers yet
No answers on this topic
Google Hangouts (Classic)
Google Hangouts (Classic) 8.3
Based on 73 answers
Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.
Senior Business Analyst
Southwest Gas CorporationUtilities, 1001-5000 employees
Alternatives Considered
Cisco Business Edition 7000
I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.

Verified User
Consultant in Information Technology
Telecommunications Company, 10,001+ employeesGoogle Hangouts (Classic)
Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
Danaher Business System Leader (DBSL), Awesomizer, Fixer, Maker, Collaboration Enabler
Beckman Coulter Life SciencesBiotechnology, 10,001+ employees
Return on Investment
Cisco Business Edition 7000
- We were able to sell it to many customers and has proved beneficial always.
- Less number of complaints.
- Amazing support from Cisco TAC.
Senior Build & Design Consultant
BTTelecommunications, 10,001+ employees
Google Hangouts (Classic)
- I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.

Verified User
Engineer in Engineering
Higher Education Company, 1001-5000 employees