Cisco Business Edition 7000 vs Google Hangouts (Classic)

What users are saying about

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Score 8.9 out of 10

Based on 46 reviews and ratings

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Score 7.8 out of 10

Based on 499 reviews and ratings

Feature Set Ratings

Project Management

6.8

Cisco Business Edition 7000

68%

Google Hangouts (Classic)

Feature Set Not Supported

N/A

Cisco Business Edition 7000 ranks higher in 7/7 features

Task Management

7.4

74%

8 Ratings

N/A

0 Ratings

Gantt Charts

7.1

71%

6 Ratings

N/A

0 Ratings

Scheduling

7.2

72%

6 Ratings

N/A

0 Ratings

Workflow Automation

7.2

72%

6 Ratings

N/A

0 Ratings

Mobile Access

6.3

63%

8 Ratings

N/A

0 Ratings

Search

6.8

68%

6 Ratings

N/A

0 Ratings

Visual planning tools

6.0

60%

5 Ratings

N/A

0 Ratings

Communication

6.0

Cisco Business Edition 7000

60%

Google Hangouts (Classic)

Feature Set Not Supported

N/A

Cisco Business Edition 7000 ranks higher in 8/8 features

Chat

6.3

63%

7 Ratings

N/A

0 Ratings

Notifications

6.4

64%

7 Ratings

N/A

0 Ratings

Discussions

5.7

57%

7 Ratings

N/A

0 Ratings

Surveys

6.3

63%

6 Ratings

N/A

0 Ratings

Internal knowledgebase

6.2

62%

7 Ratings

N/A

0 Ratings

Integrates with GoToMeeting

5.4

54%

4 Ratings

N/A

0 Ratings

Integrates with Gmail and Google Hangouts

5.2

52%

5 Ratings

N/A

0 Ratings

Integrates with Outlook

6.4

64%

6 Ratings

N/A

0 Ratings

File Sharing & Management

6.4

Cisco Business Edition 7000

64%

Google Hangouts (Classic)

Feature Set Not Supported

N/A

Cisco Business Edition 7000 ranks higher in 8/8 features

Versioning

5.6

56%

6 Ratings

N/A

0 Ratings

Video files

6.9

69%

6 Ratings

N/A

0 Ratings

Audio files

7.4

74%

7 Ratings

N/A

0 Ratings

Document collaboration

6.4

64%

8 Ratings

N/A

0 Ratings

Access control

5.9

59%

6 Ratings

N/A

0 Ratings

Advanced security features

7.0

70%

8 Ratings

N/A

0 Ratings

Integrates with Google Drive

5.1

51%

4 Ratings

N/A

0 Ratings

Device sync

6.9

69%

6 Ratings

N/A

0 Ratings

Cloud PBX

Cisco Business Edition 7000

Feature Set Not Supported

N/A

8.0

Google Hangouts (Classic)

80%

Google Hangouts (Classic) ranks higher in 5/5 features

Hosted PBX

N/A

0 Ratings

7.4

74%

18 Ratings

Multi-level Interactive Voice Response (IVR)

N/A

0 Ratings

7.9

79%

28 Ratings

User templates

N/A

0 Ratings

8.6

86%

23 Ratings

Call reports

N/A

0 Ratings

8.3

83%

37 Ratings

Directory of employee names

N/A

0 Ratings

7.9

79%

47 Ratings

Call Management

Cisco Business Edition 7000

Feature Set Not Supported

N/A

7.2

Google Hangouts (Classic)

72%

Google Hangouts (Classic) ranks higher in 5/5 features

Answering rules

N/A

0 Ratings

7.3

73%

35 Ratings

Call recording

N/A

0 Ratings

7.2

72%

38 Ratings

Call park

N/A

0 Ratings

5.9

59%

20 Ratings

Call screening

N/A

0 Ratings

7.3

73%

39 Ratings

Message alerts

N/A

0 Ratings

8.1

81%

59 Ratings

VoIP system collaboration

Cisco Business Edition 7000

Feature Set Not Supported

N/A

8.6

Google Hangouts (Classic)

86%

Google Hangouts (Classic) ranks higher in 4/4 features

Video conferencing

N/A

0 Ratings

8.5

85%

80 Ratings

Audio conferencing

N/A

0 Ratings

8.5

85%

80 Ratings

Video screen sharing

N/A

0 Ratings

8.3

83%

49 Ratings

Instant messaging

N/A

0 Ratings

9.0

90%

53 Ratings

Mobile apps

Cisco Business Edition 7000

Feature Set Not Supported

N/A

9.0

Google Hangouts (Classic)

90%

Google Hangouts (Classic) ranks higher in 2/2 features

Mobile app for iOS

N/A

0 Ratings

8.8

88%

74 Ratings

Mobile app for Android

N/A

0 Ratings

9.2

92%

72 Ratings

Attribute Ratings

Cisco Business Edition 7000 is rated higher in 1 area: Likelihood to Recommend

Cisco Business Edition 7000

80%

9 Ratings

7.7

Google Hangouts (Classic)

77%

92 Ratings

Cisco Business Edition 7000

N/A

0 Ratings

10.0

Google Hangouts (Classic)

100%

1 Rating

Cisco Business Edition 7000

N/A

0 Ratings

8.4

Google Hangouts (Classic)

84%

9 Ratings

Cisco Business Edition 7000

N/A

0 Ratings

8.3

Google Hangouts (Classic)

83%

73 Ratings

Pros

All in one platform that includes all the Cisco UC services in one appliance.
All the services are ready to use and preconfigured.
Tools available improve productivity and user experience.

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Verified User

Paraprofessional in Social Media

Education Management Company, 5001-10,000 employees

View all 9 answers on this topic

Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
Google Hangouts (Classic) is much easier to use than its competitors.
Google Hangouts (Classic) have [a] good connection time and there are few glitches.

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Verified User

Analyst in Finance and Accounting

Computer Software Company, 501-1000 employees

View all 92 answers on this topic

Cons

More cloud based services need to be added to the default service package.
Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
Call recording should be also built in.

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Verified User

Paraprofessional in Social Media

Education Management Company, 5001-10,000 employees

View all 9 answers on this topic

I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.

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Mark DiNallo

Service Director

Morong Falmouth Audi Porsche VW MazdaAutomotive, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

Usability

No score

No answers yet

No answers on this topic

Google Hangouts (Classic) 8.4

Based on 9 answers

The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool

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Verified User

Partner in Professional Services

Information Technology and Services Company, 201-500 employees

View all 9 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

Google Hangouts (Classic) 8.3

Based on 73 answers

Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.

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Richard Crane

Senior Business Analyst

Southwest Gas CorporationUtilities, 1001-5000 employees

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Alternatives Considered

I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.

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Verified User

Consultant in Information Technology

Telecommunications Company, 10,001+ employees

View all 9 answers on this topic

Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.

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Chris Carpenter

Danaher Business System Leader (DBSL), Awesomizer, Fixer, Maker, Collaboration Enabler

Beckman Coulter Life SciencesBiotechnology, 10,001+ employees

View all 92 answers on this topic

Return on Investment

We were able to sell it to many customers and has proved beneficial always.
Less number of complaints.
Amazing support from Cisco TAC.

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Ujjwal Goel

Senior Build & Design Consultant

BTTelecommunications, 10,001+ employees

View all 9 answers on this topic

I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.

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Verified User

Engineer in Engineering

Higher Education Company, 1001-5000 employees

View all 92 answers on this topic

Cisco Business Edition 7000

Google Hangouts (Classic)

Cisco Business Edition 7000

Google Hangouts (Classic)

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Cisco Business Edition 7000

Google Hangouts (Classic)

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Cisco Business Edition 7000

Google Hangouts (Classic)

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Cisco Business Edition 7000

Google Hangouts (Classic)

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Cisco Business Edition 7000

Google Hangouts (Classic)

Answering rules

Call recording

Call park

Call screening

Message alerts

Cisco Business Edition 7000

Google Hangouts (Classic)

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Cisco Business Edition 7000

Google Hangouts (Classic)

Mobile app for iOS

Mobile app for Android

Cisco Business Edition 7000

Google Hangouts (Classic)

Cisco Business Edition 7000

Google Hangouts (Classic)

Cisco Business Edition 7000

Google Hangouts (Classic)

Cisco Business Edition 7000

Google Hangouts (Classic)

Likelihood to Recommend

Cisco Business Edition 7000

Google Hangouts (Classic)

Pros

Cisco Business Edition 7000

Google Hangouts (Classic)

Cons

Cisco Business Edition 7000

Google Hangouts (Classic)

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

General