Cisco Business Edition 7000 vs Google Hangouts (Classic)

• All in one platform that includes all the Cisco UC services in one appliance.
• All the services are ready to use and preconfigured.
• Tools available improve productivity and user experience.

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• Can set up different user groups with various personnel. In our case, we have different groups for different vehicle brands, one group for service advisors, one group for management, etc. Information can then be tailored to the correct people.
• It is a contact less form of communication in an environment where various different people NEED to interact with one another throughout the day. Very helpful given the covid.
• Setup and implementation are incredibly easy. Especially if work domain for email is attached to gmail like ours is
• Ability to use Gmail search bar to search through chat history is very handy

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• Licensing should be easy and collaborative.
• Management interface should be provided with redundancy.
• I've came across difficulties while I installed Windows server on BE6K. It's hard to gather Windows server keys.

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• I'd like the ability to edit chats. I get why that feature isn't offered, but it would be a nice alternative to clean up language or disparaging remarks about organizations or individuals involved in the chat. I know you can't stop people from including things they may regret in the chat, but it would be nice to edit those after they were sent.
• Again, I use this personally for my volunteer work outside of my day-to-day job. That being said, if it had a more professional feel, I'd feel great about recommending it to my organization. However, we already have a solution in place (Microsoft Teams), which I honestly like better.
• I get the impression that Hangouts was made in mind for small to medium-sized groups, which is great. It's not designed for large groups or corporate use. This really isn't a negative, but just something to consider before jumping into it.

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• We were able to sell it to many customers and has proved beneficial always.
• Less number of complaints.
• Amazing support from Cisco TAC.

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• I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.

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