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Top Rated
453 Ratings
37 Ratings
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Score 7.2 out of 100

Google Hangouts (Classic)

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Top Rated
453 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Cisco Business Edition 7000

Its well suited for small to medium scale deployments if the infra is in-house. Webex and other SaaS solutions are in demand these days and are cost-effective too, but if for some reason your deployments need a locally-managed data center, then go for the BE7K or the BE6K depending upon your requirement.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) [are] well suited for meetings that are set up within Gmail. It is good for screen sharing. Since it's so easy to set up, one can set up a meeting without much hassle and good for impromptu meetings as well.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Business Edition 7000
6.7
Google Hangouts (Classic)
Task Management
Cisco Business Edition 7000
7.1
Google Hangouts (Classic)
Gantt Charts
Cisco Business Edition 7000
7.0
Google Hangouts (Classic)
Scheduling
Cisco Business Edition 7000
7.3
Google Hangouts (Classic)
Workflow Automation
Cisco Business Edition 7000
6.8
Google Hangouts (Classic)
Mobile Access
Cisco Business Edition 7000
6.7
Google Hangouts (Classic)
Search
Cisco Business Edition 7000
6.5
Google Hangouts (Classic)
Visual planning tools
Cisco Business Edition 7000
5.2
Google Hangouts (Classic)

Communication

Cisco Business Edition 7000
6.0
Google Hangouts (Classic)
Chat
Cisco Business Edition 7000
6.6
Google Hangouts (Classic)
Notifications
Cisco Business Edition 7000
6.8
Google Hangouts (Classic)
Discussions
Cisco Business Edition 7000
6.2
Google Hangouts (Classic)
Surveys
Cisco Business Edition 7000
6.1
Google Hangouts (Classic)
Internal knowledgebase
Cisco Business Edition 7000
6.2
Google Hangouts (Classic)
Integrates with GoToMeeting
Cisco Business Edition 7000
5.7
Google Hangouts (Classic)
Integrates with Gmail and Google Hangouts
Cisco Business Edition 7000
4.1
Google Hangouts (Classic)
Integrates with Outlook
Cisco Business Edition 7000
6.2
Google Hangouts (Classic)

File Sharing & Management

Cisco Business Edition 7000
5.8
Google Hangouts (Classic)
Versioning
Cisco Business Edition 7000
5.5
Google Hangouts (Classic)
Video files
Cisco Business Edition 7000
6.5
Google Hangouts (Classic)
Audio files
Cisco Business Edition 7000
6.4
Google Hangouts (Classic)
Document collaboration
Cisco Business Edition 7000
5.8
Google Hangouts (Classic)
Access control
Cisco Business Edition 7000
5.0
Google Hangouts (Classic)
Advanced security features
Cisco Business Edition 7000
7.0
Google Hangouts (Classic)
Integrates with Google Drive
Cisco Business Edition 7000
3.6
Google Hangouts (Classic)
Device sync
Cisco Business Edition 7000
6.7
Google Hangouts (Classic)

Cloud PBX

Cisco Business Edition 7000
Google Hangouts (Classic)
7.3
Hosted PBX
Cisco Business Edition 7000
Google Hangouts (Classic)
6.9
Multi-level Interactive Voice Response (IVR)
Cisco Business Edition 7000
Google Hangouts (Classic)
8.0
User templates
Cisco Business Edition 7000
Google Hangouts (Classic)
7.0
Call reports
Cisco Business Edition 7000
Google Hangouts (Classic)
7.2
Directory of employee names
Cisco Business Edition 7000
Google Hangouts (Classic)
7.6

Call Management

Cisco Business Edition 7000
Google Hangouts (Classic)
6.8
Answering rules
Cisco Business Edition 7000
Google Hangouts (Classic)
7.0
Call recording
Cisco Business Edition 7000
Google Hangouts (Classic)
6.7
Call park
Cisco Business Edition 7000
Google Hangouts (Classic)
5.7
Call screening
Cisco Business Edition 7000
Google Hangouts (Classic)
7.0
Message alerts
Cisco Business Edition 7000
Google Hangouts (Classic)
7.7

VoIP system collaboration

Cisco Business Edition 7000
Google Hangouts (Classic)
8.2
Video conferencing
Cisco Business Edition 7000
Google Hangouts (Classic)
8.0
Audio conferencing
Cisco Business Edition 7000
Google Hangouts (Classic)
8.1
Video screen sharing
Cisco Business Edition 7000
Google Hangouts (Classic)
8.1
Instant messaging
Cisco Business Edition 7000
Google Hangouts (Classic)
8.7

Mobile apps

Cisco Business Edition 7000
Google Hangouts (Classic)
8.8
Mobile app for iOS
Cisco Business Edition 7000
Google Hangouts (Classic)
8.7
Mobile app for Android
Cisco Business Edition 7000
Google Hangouts (Classic)
8.9

Pros

Cisco Business Edition 7000

  • All in one platform that includes all the Cisco UC services in one appliance.
  • All the services are ready to use and preconfigured.
  • Tools available improve productivity and user experience.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • Can set up different user groups with various personnel. In our case, we have different groups for different vehicle brands, one group for service advisors, one group for management, etc. Information can then be tailored to the correct people.
  • It is a contact less form of communication in an environment where various different people NEED to interact with one another throughout the day. Very helpful given the covid.
  • Setup and implementation are incredibly easy. Especially if work domain for email is attached to gmail like ours is
  • Ability to use Gmail search bar to search through chat history is very handy
Mark DiNallo | TrustRadius Reviewer

Cons

Cisco Business Edition 7000

  • Licensing should be easy and collaborative.
  • Management interface should be provided with redundancy.
  • I've came across difficulties while I installed Windows server on BE6K. It's hard to gather Windows server keys.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • I'd like the ability to edit chats. I get why that feature isn't offered, but it would be a nice alternative to clean up language or disparaging remarks about organizations or individuals involved in the chat. I know you can't stop people from including things they may regret in the chat, but it would be nice to edit those after they were sent.
  • Again, I use this personally for my volunteer work outside of my day-to-day job. That being said, if it had a more professional feel, I'd feel great about recommending it to my organization. However, we already have a solution in place (Microsoft Teams), which I honestly like better.
  • I get the impression that Hangouts was made in mind for small to medium-sized groups, which is great. It's not designed for large groups or corporate use. This really isn't a negative, but just something to consider before jumping into it.
Richard Crane | TrustRadius Reviewer

Usability

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Google Hangouts (Classic)

Google Hangouts (Classic) 8.3
Based on 8 answers
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Google Hangouts (Classic)

Google Hangouts (Classic) 7.9
Based on 72 answers
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Kaleb-John Loo | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 7000

I’m a user of both systems and it’s difficult to say whether one is better than the other for features. Cisco is much more user friendly and has a better interface. I think both are suitable for large businesses, but it’s more about preference of the front end. Security features may be lagging with Skype.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Google hangouts (Classic), is a instant message solution with not much more to add, it lacks the screen sharing features, the broad app integration, and the video and audio conferencing of this software.As a basic instant messaging communication tool it does what it promises but if the plan is to obtain a robust solution with diverse features of communication, and plenty of customization and integration options then it is not the way to go.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 7000

  • We were able to sell it to many customers and has proved beneficial always.
  • Less number of complaints.
  • Amazing support from Cisco TAC.
Ujjwal Goel | TrustRadius Reviewer

Google Hangouts (Classic)

  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 7000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Business Edition 7000
7.7
Google Hangouts (Classic)
8.2

Likelihood to Renew

Cisco Business Edition 7000
Google Hangouts (Classic)
10.0

Usability

Cisco Business Edition 7000
Google Hangouts (Classic)
8.3

Support Rating

Cisco Business Edition 7000
Google Hangouts (Classic)
7.9

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