Cisco Desk Series vs. Sennheiser ADAPT series

The Cisco Desk Series is phenomenal at joining any medium I need to, like Webex, Microsoft Teams, Zoom, or Google Meet. Its AI-powered video and audio features enhance clarity, reduce background noise, and frame participants naturally. Ideal for hybrid meetings and focused calls, it’s less suited for purely casual, non-professional use.

Perfect for use in a noisy environment (i.e. an internet cafe/outside whilst walking) as the Active noise cancellation blocks out the noise from around you, allowing you to HEAR and crucially for far end to hear you. The base sound in the headset is particularly good for music with better capability than some more expensive dedicated music headsets (like BOSE). Battery life is exceptional and if you do end up running out, you can plug in the USB cable to your laptop and charge whilst using the headset which is super useful. Where you have BACK TO BACK meetings, long periods of use will mean you do get hot so this must be taken into consideration

Incentivized

• So the product, you can use WebEx conferences as well as Microsoft Teams conferences. This is very good because in the past it was only built for WebEx, WebEx platforms but since a couple of months it's certificated for Microsoft Teams as well because many clients and partners have changed their collaboration platform and team Microsoft Teams is the most common platform in the business world today.

Incentivized

• Active Noise cancellation
• Clarity of audio (far end speakers)
• Build quality is premium and headset feels weighty

Incentivized

• Training Center, Event Center, and Support Center are separate products from Webex Meetings which should be one
• Mac Outlook Plugin has some issues while syncing
• Google calendar synchronization seems to be an issue while using it as clients do have google suite on the business side

Incentivized

• As these are over the ear/enclosed, they are very effective, but long periods of use can end up meaning you can get sweaty/uncomfortable. Difficult to improve on this situation other than to switch between using these and an external Epos desk speaker.

Incentivized

The device it self is incredible, but not allowing us to plug a computer devices such as mouse & keyboard direct in USB ports is a penalty. We'd like to bring up the laptop, open it, and start working.

Incentivized

Easy to use, feels like an apple phone

Incentivized

I have not had to use support yet as our use of Webex Desk Pro is so new, but all the questions that I have had have been answered with such promptness and clarity that it is clear Cisco has a passion about this device and about providing high quality in all that they do. Their support is top notch and you will never need to fear when reaching out to them.

Incentivized

Implementation was very easy through webex cloud services

Incentivized

We also have Zoom softphone that we use. We also have our Cisco IP communicators, which act as just a softphone of that desk phone, but we have Zoom, and we used to have Skype for Business. So those are the ones that we've dealt with in the past. I'd rather have Cisco over the other two. We already had the licenses for it, and we're already paying for it, so it's an added expense to use another company like Zoom before it was Skype for Business, now it's Teams. So we're AP for it, we have the licenses, let's use it. I like to save money. That's my motto.

Incentivized

Jabra is one of our other main headset suppliers, and their Evolve and Speak range are regularly used within our organisation. Sennheiser ADAPT series comes down to personal choice from users, much like how there are iOS and Android users, but the Sennheiser ADAPT range (particularly in the case of the MB660) is one of the premium headsets that users have expressed an interest in for its overall capabilities.

Incentivized

• For team work, projects are completed sooner and you can make a profit
• Saving time and this means the possibility of more profit
• If the number of projects is large, the investment will return quickly
• The software license fee is too high

Incentivized

• For production/broadcast users, this compares favourably with dedicated music headsets but is more reasonably priced.
• For staff on regular VC/AUDIO calls, this has been seen as a very capable premium headset that pays for itself in terms of build quality/audio quality and battery life.

Incentivized