Likelihood to Recommend The tool is great for having a day in and day out video calls with the client in today's COVID world, where physical interaction is limited and the best suited is for having meetings with clients and showcasing them the product demonstration, at a large scale as this has smooth video interaction and makes any large scale webinar a piece of cake while using it.
Read full review Perfect for use in a noisy environment (i.e. an internet cafe/outside whilst walking) as the Active noise cancellation blocks out the noise from around you, allowing you to HEAR and crucially for far end to hear you. The base sound in the headset is particularly good for music with better capability than some more expensive dedicated music headsets (like BOSE). Battery life is exceptional and if you do end up running out, you can plug in the USB cable to your laptop and charge whilst using the headset which is super useful. Where you have BACK TO BACK meetings, long periods of use will mean you do get hot so this must be taken into consideration
Read full review Pros It charges my laptop while being an amazing secondary monitor. Optimizes the video and audio with superior sound and microphones. A very nice compact digital whiteboard. Hooks in with Webex meetings and Teams in such a seamless way. Handles calling like a desk phone and is natural to use. Looks so beautiful and is such a great addition to your desk. Read full review Active Noise cancellation Clarity of audio (far end speakers) Build quality is premium and headset feels weighty Read full review Cons The WebRTC function that's used for certain meeting types should include a progress bar. A lot of users think the device is frozen. At entry, the price was a bit high. I haven't bought one recently. More backgrounds would be nice. Read full review As these are over the ear/enclosed, they are very effective, but long periods of use can end up meaning you can get sweaty/uncomfortable. Difficult to improve on this situation other than to switch between using these and an external Epos desk speaker. Read full review Likelihood to Renew Simple, Fantastic and always improving with software upgrades
Read full review Support Rating I have not had to use support yet as our use of Webex Desk Pro is so new, but all the questions that I have had have been answered with such promptness and clarity that it is clear Cisco has a passion about this device and about providing high quality in all that they do. Their support is top notch and you will never need to fear when reaching out to them.
Read full review Alternatives Considered Organisation decided to went ahead with Cisco Webex Desk Pro becase of these following key differences: 1.- Microphone: Advanced noise-canceling microphone array vs Built-in microphone with
Logitech MeetUp . 2.- Speakers: Superior Sound system vs Built-in speakerphone with
Logitech MeetUp . 3.- Display: 27-inch 4K touchscreen vs. No touchscreen with
Logitech MeetUp . Cisco TAC support is great.
Read full review Jabra is one of our other main headset suppliers, and their Evolve and Speak range are regularly used within our organisation. Sennheiser ADAPT series comes down to personal choice from users, much like how there are iOS and Android users, but the Sennheiser ADAPT range (particularly in the case of the MB660) is one of the premium headsets that users have expressed an interest in for its overall capabilities.
Read full review Return on Investment For team work, projects are completed sooner and you can make a profit Saving time and this means the possibility of more profit If the number of projects is large, the investment will return quickly The software license fee is too high Read full review For production/broadcast users, this compares favourably with dedicated music headsets but is more reasonably priced. For staff on regular VC/AUDIO calls, this has been seen as a very capable premium headset that pays for itself in terms of build quality/audio quality and battery life. Read full review ScreenShots Cisco Desk Series Screenshots