What users are saying about
5 Ratings
1 Rating
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Cisco Finesse

Cisco Finesse integrates the traditional functions of the contact center and contact management in a simplified client desk to the agents and supervisors of the said center.
Arturo Lopez | TrustRadius Reviewer

StringeeX

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco Finesse
9.1
StringeeX
8.7
Agent dashboard
Cisco Finesse
9.0
StringeeX
9.1
Validate callers
Cisco Finesse
9.0
StringeeX
9.1
Outbound response
Cisco Finesse
9.0
StringeeX
7.3
Call forwarding
Cisco Finesse
9.0
StringeeX
9.1
Click-to-call (CTC)
Cisco Finesse
8.0
StringeeX
9.1
Warm transfer
Cisco Finesse
8.0
StringeeX
7.3
Predictive dialing
Cisco Finesse
8.0
StringeeX
9.1
Interactive voice response
Cisco Finesse
10.0
StringeeX
9.1
REST APIs
Cisco Finesse
10.0
StringeeX
9.1
Call scripts
Cisco Finesse
10.0
StringeeX
9.1
Call tracking
Cisco Finesse
10.0
StringeeX
9.1
Multichannel integration
Cisco Finesse
8.0
StringeeX
9.1
CRM software integration
Cisco Finesse
10.0
StringeeX
7.3

Workforce Optimization (WFO)

Cisco Finesse
9.3
StringeeX
8.1
Inbound call routing
Cisco Finesse
10.0
StringeeX
8.2
Omnichannel inbound routing
Cisco Finesse
8.0
StringeeX
8.2
Recording
Cisco Finesse
10.0
StringeeX
9.1
Quality management
Cisco Finesse
10.0
StringeeX
8.2
Call analytics
Cisco Finesse
10.0
StringeeX
8.2
Historical reporting
Cisco Finesse
8.0
StringeeX
8.2
Live reporting
Cisco Finesse
9.0
StringeeX
8.2
Customer surveys
Cisco Finesse
10.0
StringeeX
7.3
Customer interaction analytics
Cisco Finesse
9.0
StringeeX
7.3

Pros

Cisco Finesse

  • Multifunctional.
  • Intuitive tool.
Arturo Lopez | TrustRadius Reviewer

StringeeX

  • Multiple devices supported.
  • Friendly user interface.
  • Easily to synchronize data to CRM and ERP.
Timmy Đỗ | TrustRadius Reviewer

Cons

Cisco Finesse

  • Integration with third-party applications could be better.
  • Integration with mobile application.
Arturo Lopez | TrustRadius Reviewer

StringeeX

  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer

Support Rating

Cisco Finesse

Cisco Finesse 10.0
Based on 1 answer
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

StringeeX

StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer

Alternatives Considered

Cisco Finesse

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents
Arturo Lopez | TrustRadius Reviewer

StringeeX

StringeeX has more functions that I want.
Timmy Đỗ | TrustRadius Reviewer

Return on Investment

Cisco Finesse

  • Quality and effectiveness.
  • Utility.
Arturo Lopez | TrustRadius Reviewer

StringeeX

  • Expensive monthly fee.
Timmy Đỗ | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

StringeeX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Finesse
9.0
StringeeX
8.2

Support Rating

Cisco Finesse
10.0
StringeeX
7.3

Add comparison