What users are saying about
25 Ratings
3 Ratings
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.9 out of 100

Feature Set Ratings

  • StringeeX ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.3

Cisco Finesse

83%
9.3

StringeeX

93%
StringeeX ranks higher in 13/13 features

Agent dashboard

8.4
84%
9 Ratings
9.0
90%
2 Ratings

Validate callers

8.7
87%
8 Ratings
9.9
99%
2 Ratings

Outbound response

7.9
79%
9 Ratings
8.9
89%
2 Ratings

Call forwarding

8.7
87%
8 Ratings
9.0
90%
2 Ratings

Click-to-call (CTC)

8.2
82%
6 Ratings
9.9
99%
2 Ratings

Warm transfer

8.4
84%
7 Ratings
9.8
98%
2 Ratings

Predictive dialing

8.2
82%
7 Ratings
9.9
99%
2 Ratings

Interactive voice response

8.5
85%
6 Ratings
9.0
90%
2 Ratings

REST APIs

8.1
81%
5 Ratings
9.9
99%
2 Ratings

Call scripts

8.0
80%
6 Ratings
9.0
90%
2 Ratings

Call tracking

8.4
84%
9 Ratings
9.0
90%
2 Ratings

Multichannel integration

8.5
85%
6 Ratings
9.0
90%
2 Ratings

CRM software integration

8.5
85%
6 Ratings
8.9
89%
2 Ratings

Workforce Optimization (WFO)

8.3

Cisco Finesse

83%
9.3

StringeeX

93%
StringeeX ranks higher in 9/9 features

Inbound call routing

8.1
81%
9 Ratings
9.9
99%
2 Ratings

Omnichannel inbound routing

7.8
78%
5 Ratings
8.9
89%
2 Ratings

Recording

8.2
82%
7 Ratings
9.9
99%
2 Ratings

Quality management

9.0
90%
7 Ratings
9.9
99%
2 Ratings

Call analytics

8.2
82%
8 Ratings
8.9
89%
2 Ratings

Historical reporting

8.5
85%
8 Ratings
9.9
99%
2 Ratings

Live reporting

8.5
85%
8 Ratings
8.9
89%
2 Ratings

Customer surveys

8.8
88%
7 Ratings
8.9
89%
2 Ratings

Customer interaction analytics

8.0
80%
6 Ratings
8.9
89%
2 Ratings

Attribute Ratings

  • Cisco Finesse is rated higher in 1 area: Support Rating
  • StringeeX is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.4

Cisco Finesse

84%
9 Ratings
9.9

StringeeX

99%
2 Ratings

Support Rating

10.0

Cisco Finesse

100%
2 Ratings
7.3

StringeeX

73%
1 Rating

Likelihood to Recommend

Cisco Finesse

Cisco Finesse offers an exceptional user experience collaboration software that achieves customer satisfaction from the first moment with easy access and a unique customizable interface that offers easy access to multiple assets and information sources allowing the advancement of processes saving time and improving the relationship with the clients helping to guarantee a fast and accurate service. It is a software that allows the interaction with the client in a professional and efficient way with a transparent integration with the Cisco Collaboration portfolio with traditional functions and access to information quickly and safely.
Sara Estevez | TrustRadius Reviewer

StringeeX

We can recommend this software 100% for its many functions and tools, which cover various channels with our customers, making the communication flow organically and achieving that we can provide better and faster attention. Every company with customer service should have Stringeex.
Mike Eagle | TrustRadius Reviewer

Pros

Cisco Finesse

  • Keep detail record of the agent and supervisor activity.
  • Help to create agent and give them access to different teams and different skill groups.
  • Allows the supervisor to keep a track record of the agent different states like ready, not ready, in call, [etc...]
Anonymous | TrustRadius Reviewer

StringeeX

  • Multiple devices supported.
  • Friendly user interface.
  • Easily to synchronize data to CRM and ERP.
Timmy Đỗ | TrustRadius Reviewer

Cons

Cisco Finesse

  • Cisco Finesse is a customer service tool that provides quality service with features that fit our needs, integrating traditional functions to offer fast and efficient service to our customers from wherever they are, it is perfect and indicated.
Oliver Torres | TrustRadius Reviewer

StringeeX

  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer

Pricing Details

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

StringeeX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Support Rating

Cisco Finesse

Cisco Finesse 10.0
Based on 2 answers
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

StringeeX

StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer

Alternatives Considered

Cisco Finesse

We used to use Dialpad and it was a great tool. Since switching to Cisco Finesse, we have had no issues with call forwarding, call transfers, or holding. We no longer experience any issues with our callers in the queue or any issues with call playback for quality assurance. Cisco Finesse has made things much easier around the office.
Dominic Farrow | TrustRadius Reviewer

StringeeX

StringeeX has more functions that I want.
Timmy Đỗ | TrustRadius Reviewer

Return on Investment

Cisco Finesse

  • Cisco brought us into the modern world of calls and call recording capabilities.
  • Cisco's crashes would cripple operations at times.
  • Overall functionality for visibility was a vast improvement from Avaya.
Anonymous | TrustRadius Reviewer

StringeeX

  • Expensive monthly fee.
Timmy Đỗ | TrustRadius Reviewer

Screenshots

Add comparison