Cisco Finesse vs. StringeeX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Finesse
Score 8.8 out of 10
N/A
Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.N/A
StringeeX
Score 8.0 out of 10
Small Businesses (1-50 employees)
StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden…N/A
Pricing
Cisco FinesseStringeeX
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco FinesseStringeeX
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Cisco FinesseStringeeX
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Cisco Finesse
8.4
6 Ratings
1% above category average
StringeeX
8.3
2 Ratings
0% below category average
Agent dashboard8.06 Ratings9.02 Ratings
Validate callers8.75 Ratings8.02 Ratings
Outbound response8.16 Ratings9.02 Ratings
Call forwarding9.15 Ratings9.02 Ratings
Click-to-call (CTC)8.93 Ratings9.02 Ratings
Warm transfer8.94 Ratings7.02 Ratings
Predictive dialing8.04 Ratings7.02 Ratings
Interactive voice response8.03 Ratings6.02 Ratings
REST APIs8.02 Ratings9.02 Ratings
Call scripts8.03 Ratings9.02 Ratings
Call tracking8.36 Ratings8.02 Ratings
Multichannel integration8.93 Ratings9.02 Ratings
CRM software integration8.13 Ratings9.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Cisco Finesse
8.3
6 Ratings
1% above category average
StringeeX
7.2
2 Ratings
14% below category average
Inbound call routing8.16 Ratings8.02 Ratings
Omnichannel inbound routing7.73 Ratings8.02 Ratings
Recording7.95 Ratings7.02 Ratings
Quality management9.04 Ratings7.02 Ratings
Call analytics8.35 Ratings6.02 Ratings
Historical reporting8.95 Ratings6.02 Ratings
Live reporting8.55 Ratings7.02 Ratings
Customer surveys8.74 Ratings8.02 Ratings
Customer interaction analytics7.33 Ratings8.02 Ratings
Best Alternatives
Cisco FinesseStringeeX
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco FinesseStringeeX
Likelihood to Recommend
8.5
(6 ratings)
8.0
(2 ratings)
Support Rating
10.0
(1 ratings)
7.3
(1 ratings)
User Testimonials
Cisco FinesseStringeeX
Likelihood to Recommend
Cisco
I didn't personally hate working with Finesse as an end-user, but the frequent bugs and crashes were troublesome. While the frequency wasn't daily or weekly, it was enough to be memorable and difficult to work through. At times the software would crash across the board and take 15 minutes to recover, which pending call volumes, could be highly problematic. When it was working I had few issues or complaints.
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StringeeX
I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
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Pros
Cisco
  • Keep detail record of the agent and supervisor activity.
  • Help to create agent and give them access to different teams and different skill groups.
  • Allows the supervisor to keep a track record of the agent different states like ready, not ready, in call, [etc...]
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StringeeX
  • It records and monitors calls impeccably.
  • The support team is very reliable and efficient.
  • The interface is very user friendly.
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Cons
Cisco
  • While adding skill group to the agent a direct find and assign button should be there.
  • In [the] case of multiple skill groups to be added there is a chance of ambiguity [and] different colour code can be used to distinguish.
  • User interface can be improvised.
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StringeeX
  • It can totally replace the CRM.
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Support Rating
Cisco
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
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StringeeX
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
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Alternatives Considered
Cisco
We used to use Dialpad and it was a great tool. Since switching to Cisco Finesse, we have had no issues with call forwarding, call transfers, or holding. We no longer experience any issues with our callers in the queue or any issues with call playback for quality assurance. Cisco Finesse has made things much easier around the office.
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StringeeX
The support team is more responsive and addresses issues in a timely manner.
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Return on Investment
Cisco
  • Cisco Finesse is a pivotal piece of HubSpot's world renowned Customer Support team, seamlessly integrating with our product to deliver our customers the highest level of support.
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StringeeX
  • The analytics have helped me better address areas of need with my staff.
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ScreenShots

StringeeX Screenshots

Screenshot of StringeeX ticket reportScreenshot of StringeeX ticketing system