What users are saying about
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 25 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.9 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
- StringeeX ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)
Contact Center Software
8.3
Cisco Finesse
83%
9.3
StringeeX
93%
StringeeX ranks higher in 13/13 features
StringeeX ranks higher in 13/13 features
Agent dashboard
8.4
84%
9 Ratings
9.0
90%
2 Ratings
Validate callers
8.7
87%
8 Ratings
9.9
99%
2 Ratings
Outbound response
7.9
79%
9 Ratings
8.9
89%
2 Ratings
Call forwarding
8.7
87%
8 Ratings
9.0
90%
2 Ratings
Click-to-call (CTC)
8.2
82%
6 Ratings
9.9
99%
2 Ratings
Warm transfer
8.4
84%
7 Ratings
9.8
98%
2 Ratings
Predictive dialing
8.2
82%
7 Ratings
9.9
99%
2 Ratings
Interactive voice response
8.5
85%
6 Ratings
9.0
90%
2 Ratings
REST APIs
8.1
81%
5 Ratings
9.9
99%
2 Ratings
Call scripts
8.0
80%
6 Ratings
9.0
90%
2 Ratings
Call tracking
8.4
84%
9 Ratings
9.0
90%
2 Ratings
Multichannel integration
8.5
85%
6 Ratings
9.0
90%
2 Ratings
CRM software integration
8.5
85%
6 Ratings
8.9
89%
2 Ratings
Workforce Optimization (WFO)
8.3
Cisco Finesse
83%
9.3
StringeeX
93%
StringeeX ranks higher in 9/9 features
StringeeX ranks higher in 9/9 features
Inbound call routing
8.1
81%
9 Ratings
9.9
99%
2 Ratings
Omnichannel inbound routing
7.8
78%
5 Ratings
8.9
89%
2 Ratings
Recording
8.2
82%
7 Ratings
9.9
99%
2 Ratings
Quality management
9.0
90%
7 Ratings
9.9
99%
2 Ratings
Call analytics
8.2
82%
8 Ratings
8.9
89%
2 Ratings
Historical reporting
8.5
85%
8 Ratings
9.9
99%
2 Ratings
Live reporting
8.5
85%
8 Ratings
8.9
89%
2 Ratings
Customer surveys
8.8
88%
7 Ratings
8.9
89%
2 Ratings
Customer interaction analytics
8.0
80%
6 Ratings
8.9
89%
2 Ratings
Attribute Ratings
- Cisco Finesse is rated higher in 1 area: Support Rating
- StringeeX is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.4
Cisco Finesse
84%
9 Ratings
9.9
StringeeX
99%
2 Ratings
Support Rating
10.0
Cisco Finesse
100%
2 Ratings
7.3
StringeeX
73%
1 Rating
Likelihood to Recommend
Cisco Finesse
Cisco Finesse offers an exceptional user experience collaboration software that achieves customer satisfaction from the first moment with easy access and a unique customizable interface that offers easy access to multiple assets and information sources allowing the advancement of processes saving time and improving the relationship with the clients helping to guarantee a fast and accurate service. It is a software that allows the interaction with the client in a professional and efficient way with a transparent integration with the Cisco Collaboration portfolio with traditional functions and access to information quickly and safely.
Human Resources Positions
TJX Canada – Winners, Marshalls, HomeSenseRetail, 10,001+ employees
StringeeX
We can recommend this software 100% for its many functions and tools, which cover various channels with our customers, making the communication flow organically and achieving that we can provide better and faster attention. Every company with customer service should have Stringeex.
Creative Director
AutomataMarketing & Advertising, 11-50 employees
Pros
Cisco Finesse
- Keep detail record of the agent and supervisor activity.
- Help to create agent and give them access to different teams and different skill groups.
- Allows the supervisor to keep a track record of the agent different states like ready, not ready, in call, [etc...]

Verified User
Engineer in Information Technology
Information Technology & Services Company, 10,001+ employeesStringeeX
- Multiple devices supported.
- Friendly user interface.
- Easily to synchronize data to CRM and ERP.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees
Cons
Cisco Finesse
- Cisco Finesse is a customer service tool that provides quality service with features that fit our needs, integrating traditional functions to offer fast and efficient service to our customers from wherever they are, it is perfect and indicated.
Human Resources
RepsolOil & Energy, 10,001+ employees
StringeeX
- It can totally replace the CRM.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees
Pricing Details
Cisco Finesse
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—StringeeX
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Support Rating
Cisco Finesse
Cisco Finesse 10.0
Based on 2 answers
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Ingeniero
Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees
StringeeX
StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees
Alternatives Considered
Cisco Finesse
We used to use Dialpad and it was a great tool. Since switching to Cisco Finesse, we have had no issues with call forwarding, call transfers, or holding. We no longer experience any issues with our callers in the queue or any issues with call playback for quality assurance. Cisco Finesse has made things much easier around the office.
Graphic Designer
BlkmarketDesign, 1-10 employees
StringeeX
StringeeX has more functions that I want.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees
Return on Investment
Cisco Finesse
- Cisco brought us into the modern world of calls and call recording capabilities.
- Cisco's crashes would cripple operations at times.
- Overall functionality for visibility was a vast improvement from Avaya.

Verified User
Contributor in Other
Transportation/Trucking/Railroad Company, 201-500 employeesStringeeX
- Expensive monthly fee.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees