Cisco Finesse vs StringeeX | TrustRadius

What users are saying about

Score 7.5 out of 10

Based on 5 reviews and ratings

Score 8.2 out of 10

Based on 1 reviews and ratings

Feature Rating Comparison

Cisco Finesse

StringeeX

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Cisco Finesse

StringeeX

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Multifunctional.
Intuitive tool.

Read full review

Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

View all 1 answers on this topic

Multiple devices supported.
Friendly user interface.
Easily to synchronize data to CRM and ERP.

Read full review

Sales Executive

VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees

View all 1 answers on this topic

Cons

Integration with third-party applications could be better.
Integration with mobile application.

Read full review

Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

View all 1 answers on this topic

It can totally replace the CRM.

Read full review

Sales Executive

VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees

View all 1 answers on this topic

Support Rating

Cisco Finesse 10.0

Based on 1 answer

We have hardly had any problems, but the attention provided when we need support has been very fast and effective

Read full review

Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

View all 1 answers on this topic

StringeeX 7.3

Based on 1 answer

The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.

Read full review

Sales Executive

VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees

View all 1 answers on this topic

Alternatives Considered

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents

Read full review

Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

View all 1 answers on this topic

StringeeX has more functions that I want.

Read full review

Sales Executive

VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees

View all 1 answers on this topic

Return on Investment

Quality and effectiveness.
Utility.

Read full review

Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

View all 1 answers on this topic

Expensive monthly fee.

Read full review

Sales Executive

VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees

View all 1 answers on this topic

Screenshots

—

See All (5) StringeeX Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Rating Summary

Cisco Finesse

StringeeX

Cisco Finesse

StringeeX

Add comparison