Cisco Headsets vs. Crestron Mercury

For day to day work and official virtual meetings/calls the headsets are best suited. They are compact, handy, lightweight with a dynamic mic and good control. However, I don't think that for intense audio recording and voice modulations I'll rely on the products because the market is so diversified and on branding part there are so many options available which directly affects Cisco's market. So, for busy jam packed with work office day if you need good comfortable experience Cisco Headsets come very handy.

Incentivized

It is well suited for small to medium sized conference room where video calls with your own device can be utilized. The Mercury essentially allows you to use any communication platform that you currently are using on your own devices. Works well as a stand alone speaker phone as well

Incentivized

• Cancel the noise side of things. You can't hear anything in the background. I quite often talk really loud because I can't hear myself talking and it's comfortable. They are really comfortable. We've got the wireless ones and they just sit so comfortably on your head. Amazing.

Incentivized

• The interface is simple to use and intuitive
• The speaker and mic provide ample coverage
• Everything you need for a basic conference room is included

Incentivized

• Being able to adjust the sound profiles from places other than a phone app
• Make it so the USB wireless dongle is reliable
• The touch controls on the outside don't always seem to work reliably the ones on the back work just fine

Incentivized

• Camera functionality
• there is no option for PTZ cameras

Incentivized

Ease of use and simple features. Intuitive user interface.

Incentivized

I have yet to find a use case where the 730 is not appropriate. The audio quality and active noise cancellation capabilities are excellent, and the portability puts it above many alternatives.

Incentivized

Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.

Incentivized

We selected Cisco headsets because of our long-term existing partnership with Cisco, something we value. But that being said, there are competitor headsets that I've seen at the same price that offer far more functionality, which I guess could be improved in the Cisco headsets.

Incentivized

The Poly can use any video platform, but you have to pick only one. You do not have the ability to BYOD and use a different platform. Both the camera unit and the controller are connected to your network separately and sometime come un-paired and will not "speak" to each other and must be reset

Incentivized

• Superior quality has enhanced overall experience of meeting and calls
• High compability and Ability to connect to wide range of devices have increased ease of working
• Decent battery life and quick-charge is desirable for long calls
• Pairing fails sometimes and requires multiple tries which is time consuming
• Unintentional unmuting/muting during client call can cause major issues. There is requirement for a smart mute feature

Incentivized

• It has allowed us to continue with hybrid working with remote customers or workers still working from home
• being able to use my own device in a conference room for video calls help bring back together the workforce that has been able to return to the office onsite with those who are not.
• Reduced travel when fully functioning options like are a great solution for meetings.

Incentivized