Cisco Headsets vs. MiVoice Conference Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Headsets
Score 8.8 out of 10
N/A
Cisco Headsets are designed to help users stay connected wherever they work. Whether working at home, at the office, or on the go, the headset helps users stay focused on what's important. The professional headsets are built to deliver exceptional audio and are integrated with the Webex platform for seamless collaboration and simple management. Bluetooth wireless, DECT, or wired headsets are available.N/A
MiVoice Conference Phone
Score 0.0 out of 10
N/A
The MiVoice Conference Phone from Mitel is presented by the vendor as an easy-to-use conference phone boasting 16 built-in microphones and superior audio quality plus the ability to seamlessly share ideas and files with in-room presentation display capabilities. Also, the MiVoice video conferencing phone allows users to turn an audio conference into a virtual meeting without the need for a third-party service. MiVoice phones are presented as ideal for use with MiVoice Business, MiVoice Office,…N/A
Pricing
Cisco HeadsetsMiVoice Conference Phone
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco HeadsetsMiVoice Conference Phone
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco HeadsetsMiVoice Conference Phone
Best Alternatives
Cisco HeadsetsMiVoice Conference Phone
Small Businesses
Lifesize Video Conferencing
Lifesize Video Conferencing
Score 9.0 out of 10
Lifesize Video Conferencing
Lifesize Video Conferencing
Score 9.0 out of 10
Medium-sized Companies
Cisco Desk Series
Cisco Desk Series
Score 9.5 out of 10
Cisco Headsets
Cisco Headsets
Score 8.8 out of 10
Enterprises
Cisco Desk Series
Cisco Desk Series
Score 9.5 out of 10
Cisco Headsets
Cisco Headsets
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco HeadsetsMiVoice Conference Phone
Likelihood to Recommend
8.9
(83 ratings)
-
(0 ratings)
Likelihood to Renew
10.0
(2 ratings)
-
(0 ratings)
Usability
9.1
(1 ratings)
-
(0 ratings)
Availability
8.2
(1 ratings)
-
(0 ratings)
Performance
8.2
(1 ratings)
-
(0 ratings)
Support Rating
7.7
(3 ratings)
-
(0 ratings)
Ease of integration
8.2
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Cisco HeadsetsMiVoice Conference Phone
Likelihood to Recommend
Cisco
In my opinion, the headsets are well-suited for an environment with high background noise, and, specifically in open spaces, they allow you to isolate yourself very well during your call and to move around the deck without staying in your seat, thanks to the Bluetooth connection. I don't think it's less appropriate because it can be used everywhere.
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Mitel Networks Corporation
No answers on this topic
Pros
Cisco
  • Cancel the noise side of things. You can't hear anything in the background. I quite often talk really loud because I can't hear myself talking and it's comfortable. They are really comfortable. We've got the wireless ones and they just sit so comfortably on your head. Amazing.
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Mitel Networks Corporation
No answers on this topic
Cons
Cisco
  • They need to have the standard base be able to connect PC and Phone not one or the other
  • Figure out the bug that your headset keeps ringing from your PC or mobile even though you answered the phone
  • Create an over the ear or behind the headband design
  • Be able to record from the Desk Phone to the PC like Jabra
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Mitel Networks Corporation
No answers on this topic
Likelihood to Renew
Cisco
Way easier to set up and manage. no fiddling with knobs, dials, and silly things like a physical receiver lifter that breaks easily. sound and call quality is great, no issues using day to day. only thing is that the price is a premium, but for us its worth it for the advantages that come with the ecosystem.
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Mitel Networks Corporation
No answers on this topic
Usability
Cisco
I have yet to find a use case where the 730 is not appropriate. The audio quality and active noise cancellation capabilities are excellent, and the portability puts it above many alternatives.
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Mitel Networks Corporation
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Reliability and Availability
Cisco
I would give it a 10 but the ringing on the base after you answer makes it unbearable at times. You have to unplug the USB or turn off the Bluetooth to get it to stop.
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Mitel Networks Corporation
No answers on this topic
Performance
Cisco
There is always room for improvement. There are times switching between devices can be slow, but for the most part, it works fine.
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Mitel Networks Corporation
No answers on this topic
Support Rating
Cisco
Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.
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Mitel Networks Corporation
No answers on this topic
Implementation Rating
Cisco
wish the firmware didn't take so long to install.
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Mitel Networks Corporation
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Alternatives Considered
Cisco
The fact you can manage the Cisco Headsets as devices in admin control hub is awesome. You can push firmware updates etc. Overall audio quality from Headset speakers and microphone are hands down better than other 3rd parties at this point. The price is a premium, but you get what you paid for, quality audio.
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Mitel Networks Corporation
No answers on this topic
Scalability
Cisco
Seems like you would be able to install headsets across and entire company, so it is very scalable.
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Mitel Networks Corporation
No answers on this topic
Return on Investment
Cisco
  • Durability and quality so less spending on replacing the product.
  • Helped me understand speakers words clearly with no voice breaks thus making me more reliable and professional, directly increasing my productivity and impacting business in a positive light.
  • Uniformity. Our organisation first pilot tested Cisco Headsets and soon we changed our other vendor because of its quality. So, now it's all Cisco.
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Mitel Networks Corporation
No answers on this topic
ScreenShots

Cisco Headsets Screenshots

Screenshot of CP-HS-WL-561-N-US Cisco Headset 561Screenshot of Headset 521Screenshot of CP-HS-W-522-USB Headset 522Screenshot of CP-HS-WL-561-S-US-and-CP-HS-WL-562-S-US Cisco Headset 561/562 Standard Base StationScreenshot of CP-HS-WL-562-S-US Cisco Headset 562 with Standard Base Station