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Top Rated
453 Ratings
6 Ratings
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Score 10 out of 100

Google Hangouts (Classic)

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Top Rated
453 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Cisco Hosted Unified Communications Services

It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
Rui Ferraz | TrustRadius Reviewer

Google Hangouts (Classic)

As previously mentioned, Google Hangouts (Classic) is best suited for ad-hoc, informal communications with external collaborators that would benefit from face-to-face interactions, but don’t require a record of the conversation and don’t necessarily require a high degree of corporate security. For communications of consequence, our corporate toolset is more appropriate, but Google Hangouts (Classic) serves a similar function to FaceTime or Zoom.
Chris Carpenter | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
7.3
Hosted PBX
Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
6.9
Multi-level Interactive Voice Response (IVR)
Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
7.9
User templates
Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
7.0
Call reports
Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
7.2
Directory of employee names
Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
7.6

Call Management

Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
6.9
Answering rules
Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
7.1
Call recording
Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
6.8
Call park
Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
6.0
Call screening
Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
7.1
Message alerts
Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
7.7

VoIP system collaboration

Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
8.3
Video conferencing
Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
8.1
Audio conferencing
Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
8.2
Video screen sharing
Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
8.2
Instant messaging
Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
8.8

Mobile apps

Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
8.8
Mobile app for iOS
Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
8.7
Mobile app for Android
Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
8.9

Pros

Cisco Hosted Unified Communications Services

  • VoIP best practices
  • UC and IM
  • Centralized management and provisioning
  • Reduced OPEX/CAPEX in the implementation
  • Security and integration with other UC platforms using SIP (Except Lync)
Rui Ferraz | TrustRadius Reviewer

Google Hangouts (Classic)

  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
Anonymous | TrustRadius Reviewer

Cons

Cisco Hosted Unified Communications Services

  • Integration with contact center plaforms
  • Integration with other UC platforms
  • Lower the tennant size and clusters capacity
  • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
Rui Ferraz | TrustRadius Reviewer

Google Hangouts (Classic)

  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
Mark DiNallo | TrustRadius Reviewer

Usability

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Google Hangouts (Classic)

Google Hangouts (Classic) 8.3
Based on 8 answers
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Google Hangouts (Classic)

Google Hangouts (Classic) 7.9
Based on 72 answers
Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.
Richard Crane | TrustRadius Reviewer

Alternatives Considered

Cisco Hosted Unified Communications Services

Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
Rui Ferraz | TrustRadius Reviewer

Google Hangouts (Classic)

Google hangouts (Classic), is a instant message solution with not much more to add, it lacks the screen sharing features, the broad app integration, and the video and audio conferencing of this software.As a basic instant messaging communication tool it does what it promises but if the plan is to obtain a robust solution with diverse features of communication, and plenty of customization and integration options then it is not the way to go.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Hosted Unified Communications Services

  • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
  • The licensing is perpetual, the only associated cost with the licenses are SWSS.
  • Desktop sharing isn't a functionality.
  • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
Rui Ferraz | TrustRadius Reviewer

Google Hangouts (Classic)

  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Hosted Unified Communications Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Hosted Unified Communications Services
8.2
Google Hangouts (Classic)
8.2

Likelihood to Renew

Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
10.0

Usability

Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
8.3

Support Rating

Cisco Hosted Unified Communications Services
Google Hangouts (Classic)
7.9

Add comparison