6 Ratings
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Score 10 out of 100
Top Rated
500 Ratings
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Score 7.8 out of 100

Feature Set Ratings

    Cloud PBX

    Cisco Hosted Unified Communications Services

    Feature Set Not Supported
    N/A
    8.0

    Google Hangouts (Classic)

    80%
    Google Hangouts (Classic) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.4
    74%
    18 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.9
    79%
    28 Ratings

    User templates

    N/A
    0 Ratings
    8.6
    86%
    23 Ratings

    Call reports

    N/A
    0 Ratings
    8.3
    83%
    37 Ratings

    Directory of employee names

    N/A
    0 Ratings
    7.9
    79%
    47 Ratings

    Call Management

    Cisco Hosted Unified Communications Services

    Feature Set Not Supported
    N/A
    7.2

    Google Hangouts (Classic)

    72%
    Google Hangouts (Classic) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    7.3
    73%
    35 Ratings

    Call recording

    N/A
    0 Ratings
    7.2
    72%
    38 Ratings

    Call park

    N/A
    0 Ratings
    5.9
    59%
    20 Ratings

    Call screening

    N/A
    0 Ratings
    7.3
    73%
    39 Ratings

    Message alerts

    N/A
    0 Ratings
    8.1
    81%
    59 Ratings

    VoIP system collaboration

    Cisco Hosted Unified Communications Services

    Feature Set Not Supported
    N/A
    8.6

    Google Hangouts (Classic)

    86%
    Google Hangouts (Classic) ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.5
    85%
    80 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.5
    85%
    80 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.3
    83%
    49 Ratings

    Instant messaging

    N/A
    0 Ratings
    9.0
    90%
    53 Ratings

    Mobile apps

    Cisco Hosted Unified Communications Services

    Feature Set Not Supported
    N/A
    9.0

    Google Hangouts (Classic)

    90%
    Google Hangouts (Classic) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.8
    88%
    74 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.2
    92%
    72 Ratings

    Attribute Ratings

    • Cisco Hosted Unified Communications Services is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.2

    Cisco Hosted Unified Communications Services

    82%
    1 Rating
    7.7

    Google Hangouts (Classic)

    77%
    92 Ratings

    Likelihood to Renew

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    10.0

    Google Hangouts (Classic)

    100%
    1 Rating

    Usability

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    8.4

    Google Hangouts (Classic)

    84%
    9 Ratings

    Support Rating

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    8.3

    Google Hangouts (Classic)

    83%
    73 Ratings

    Likelihood to Recommend

    Cisco Hosted Unified Communications Services

    It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
    Rui Ferraz | TrustRadius Reviewer

    Google Hangouts (Classic)

    Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
    Anonymous | TrustRadius Reviewer

    Pros

    Cisco Hosted Unified Communications Services

    • VoIP best practices
    • UC and IM
    • Centralized management and provisioning
    • Reduced OPEX/CAPEX in the implementation
    • Security and integration with other UC platforms using SIP (Except Lync)
    Rui Ferraz | TrustRadius Reviewer

    Google Hangouts (Classic)

    • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
    • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
    • Google Hangouts (Classic) is much easier to use than its competitors.
    • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
    Anonymous | TrustRadius Reviewer

    Cons

    Cisco Hosted Unified Communications Services

    • Integration with contact center plaforms
    • Integration with other UC platforms
    • Lower the tennant size and clusters capacity
    • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
    Rui Ferraz | TrustRadius Reviewer

    Google Hangouts (Classic)

    • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
    • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
    • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
    Mark DiNallo | TrustRadius Reviewer

    Pricing Details

    Cisco Hosted Unified Communications Services

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Google Hangouts (Classic)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Usability

    Cisco Hosted Unified Communications Services

    No score
    No answers yet
    No answers on this topic

    Google Hangouts (Classic)

    Google Hangouts (Classic) 8.4
    Based on 9 answers
    The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool
    Anonymous | TrustRadius Reviewer

    Support Rating

    Cisco Hosted Unified Communications Services

    No score
    No answers yet
    No answers on this topic

    Google Hangouts (Classic)

    Google Hangouts (Classic) 8.3
    Based on 73 answers
    Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.
    Richard Crane | TrustRadius Reviewer

    Alternatives Considered

    Cisco Hosted Unified Communications Services

    Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
    Rui Ferraz | TrustRadius Reviewer

    Google Hangouts (Classic)

    Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
    Chris Carpenter | TrustRadius Reviewer

    Return on Investment

    Cisco Hosted Unified Communications Services

    • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
    • The licensing is perpetual, the only associated cost with the licenses are SWSS.
    • Desktop sharing isn't a functionality.
    • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
    Rui Ferraz | TrustRadius Reviewer

    Google Hangouts (Classic)

    • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
    Anonymous | TrustRadius Reviewer

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