Cisco Unified Contact Center vs. Datatrack Eclipse CMS4
Cisco Unified Contact Center vs. Datatrack Eclipse CMS4
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A | |
Eclipse CMS4 | N/A | Eclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency. | N/A |
Cisco Unified Contact Center | Datatrack Eclipse CMS4 | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Must contact sales team for pricing. | — | ||||||||||||||
More Pricing Information |
Cisco Unified Contact Center | Datatrack Eclipse CMS4 | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Cisco Unified Contact Center | Datatrack Eclipse CMS4 | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Cisco Unified Contact Center | Datatrack Eclipse CMS4 | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Contact Center | Datatrack Eclipse CMS4 | |
---|---|---|
Likelihood to Recommend | 9.5 (48 ratings) | 8.0 (2 ratings) |
Likelihood to Renew | 9.1 (5 ratings) | - (0 ratings) |
Usability | 8.3 (7 ratings) | - (0 ratings) |
Support Rating | 7.5 (15 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.0 (2 ratings) | - (0 ratings) |
Professional Services | 8.0 (1 ratings) | - (0 ratings) |
Cisco Unified Contact Center | Datatrack Eclipse CMS4 | |
---|---|---|
Likelihood to Recommend | Cisco | Datatrack |
Pros | Cisco | Datatrack |
Cons | Cisco | Datatrack |
Likelihood to Renew | Cisco | Datatrack No answers on this topic |
Usability | Cisco | Datatrack No answers on this topic |
Support Rating | Cisco | Datatrack No answers on this topic |
Alternatives Considered | Cisco | Datatrack |
Contract Terms and Pricing Model | Cisco | Datatrack No answers on this topic |
Professional Services | Cisco | Datatrack No answers on this topic |
Return on Investment | Cisco | Datatrack |
ScreenShots |