Cisco Unified Contact Center vs. Sharpen Contact Center Platform
Cisco Unified Contact Center vs. Sharpen Contact Center Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A | |
Sharpen Contact Center Platform | N/A | Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams. | $130 per user/month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Must contact sales team for pricing. | — | ||||||||||||||
More Pricing Information |
Cisco Unified Contact Center | Sharpen Contact Center Platform | |
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Workforce Optimization (WFO) |
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Cisco Unified Contact Center | Sharpen Contact Center Platform | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Contact Center | Sharpen Contact Center Platform | |
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Likelihood to Recommend | 9.5 (48 ratings) | - (0 ratings) |
Likelihood to Renew | 9.1 (5 ratings) | - (0 ratings) |
Usability | 8.3 (7 ratings) | - (0 ratings) |
Support Rating | 7.5 (15 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.0 (2 ratings) | - (0 ratings) |
Professional Services | 8.0 (1 ratings) | - (0 ratings) |
Cisco Unified Contact Center | Sharpen Contact Center Platform | |
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Likelihood to Recommend | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Pros | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Cons | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Likelihood to Renew | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Usability | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Support Rating | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Alternatives Considered | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Contract Terms and Pricing Model | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Professional Services | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Return on Investment | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
ScreenShots |