What users are saying about
29 Ratings
8 Ratings
29 Ratings
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Score 8.1 out of 100
8 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • FreePBX is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.7

Cisco VoIP PBX

77%
8 Ratings
9.0

FreePBX

90%
2 Ratings

Likelihood to Renew

Cisco VoIP PBX

N/A
0 Ratings
9.0

FreePBX

90%
1 Rating

Usability

9.0

Cisco VoIP PBX

90%
1 Rating

FreePBX

N/A
0 Ratings

Support Rating

8.0

Cisco VoIP PBX

80%
2 Ratings

FreePBX

N/A
0 Ratings

Likelihood to Recommend

Cisco

The solution has almost everything I need to do my job, which is to keep in touch with my customers by phone calls and meetings. On the go, the softphone has room to improve user experience (Cisco Jabber), and as far as I know, Webex App should fill the gaps left by Jabber, but it depends to upgrade the system to the last version and that costs. Besides that, the solution is rock solid! Good audio quality in voice and video, integration with MSFT Teams and so reliable.
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Sangoma

FreePBX is greatly suited for both small and medium business (less-so enterprise-sized businesses). It can be as easy or complex as you want it to be. Basic maintenance can be done by anybody with minor tech support experience, and support hours / outsourced configuration assistance is readily available.
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Pros

Cisco

  • Local routing on remote branches
  • Telephony features flexibility
  • Different endpoint alternatives for all use cases
  • Real integration with other systems or platforms
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Sangoma

  • Standard telephony.
  • VM to email.
  • Firewall
  • Expandable extensions.
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Cons

Cisco

  • The setup flow was limited, unclear, and was not working for a while, IT didn't manage to fix it.
  • The UI looks terribly old, not even a little bit looking like a hardphone.
  • More options during a call.
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Sangoma

  • APIs - many of the modules have API Stubs, or only have REST, or only GraphQL APIs
  • Quality Control - acccepting open source contributions without much vetting has led to a decline in code quality.
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Pricing Details

Cisco VoIP PBX

Starting Price

Editions & Modules

Cisco VoIP PBX editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    FreePBX

    Starting Price

    Editions & Modules

    FreePBX editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Cisco

      No answers on this topic

      Sangoma

      We are deeply integrated with the FreePBX APIs and their workforce management utilities.
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      Usability

      Cisco

      All main features is very easy to access and use, only pressing a button or two (when you need to page up or page down the features set!) in the desk phone or a click of the mouse to place a call, start a chat, video call or a meeting. Very straight forward.
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      Sangoma

      No answers on this topic

      Support Rating

      Cisco

      Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.
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      Sangoma

      No answers on this topic

      Alternatives Considered

      Cisco

      As we all know,Cisco is one of the best and trusted companies when it comes to networking,most of our materials were all Cisco,Cisco routers,Cisco IP phones..etc They're more handy and easy to use and don't require an IT experience,I used an IP phone to receive a call,and it was very easy to use and the sound was clear,here it comes the good configuration of a Cisco Voip PBx
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      Sangoma

      FreePBX is as functional and easier to set up and manage, at least compared to the version of UCM we were on. The menus are more intuitive and you do not need to have Cisco command-line memorized to make things work. Plus, there is no cost overhead with an open-source software.
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      Return on Investment

      Cisco

      • Positive impact is users are happy with service provided by Cisco VoIP PBX.
      • End-users are happy by using multiple functions like conferencing, transferring, call park, etc.
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      Sangoma

      • Drastically reduced our direct telephony cost as we don't need to have the hardware and support.
      • Very functional and added new functionality that we did not have previously.
      Read full review

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