Likelihood to Recommend
It is an excellent choice for a personal device if you want to bring an independent device to meetings and add it as a second display at the same time. I don't believe that there is nearly as much benefit in using anything in a shared environment or in shared mode. My opinion is that the Room Kits that include displays that can flip or be touched by Samsung are more suited for that.
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If you're always working in the Polycom ecosystem then the Group Series codecs are reliable and the quality of the camera and microphones are extremely good. However, the system relies heavily on either having onsite server technology and/or cloud based bridging capability. In addition, the peripherals like cameras and microphones are quite expensive. Maintenance and support costs also make the ongoing investment a costly one
Read full review Pros Successful image/video quality. By adjusting the camera angle, transmitting the document image to both you and the other party in a readable way. Can be used as a touch screen and also as a PC monitor. Can be managed by Call Manager, TMS, VCS. Easy and user-friendly. Read full review The audio and video quality can not be matched. For the most part, they are rather simplistic in their use and just work. People don't usually have a hard time operating them They are rather versatile in that we have been able to integrate them with other applications Read full review Cons Touch controller calibration could be a challenge You can’t use the camera like a normal web cam When you use the adapter is HDMI to DVI and if you are gone for a few minutes the display goes dark. Refresh the display does not come back on easily. Read full review The only issue that we have experienced with Polycom RealPresence Group Series is the speed dial functionality. When attempting to use the speed dial buttons, the system occasionally sends a call through the computer system, not the phone. While the computer call option is valuable, not everyone can answer calls that way and we have had to do a manual lookup of an extension and call back when that happens. Read full review Likelihood to Renew
We love the product and is totally integrated in our company.
Read full review Usability
In the workplace, Cisco Webex DX80 is ideal for group meetings. It's as simple as entering the room, dialing the destination number, and joining the video. It's simple and convenient. It offers an easy-to-use menu and user interface. My own opinion is that Cisco's usability is fantastic and I like it greatly. I encountered no issues.
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The directory is slightly dated and unless you have a Skype for Business integration license, dialing users into a call is difficult. The Group Series Remote whilst minimalistic is actually more difficult to use than the previous HDX remote. Having to recharge the battery on the group series remote is both annoying and difficult as if you do not keep on top of it, you will be faced with a situation where the remote is not working and then have to try and find another one. Not ideal if you need to start a video call (assuming auto join has not been enabled in the admin portal).
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I give top marks for Cisco Webex DX80 support. We have Cisco Smartnet and I can confirm that they are exceptional in answering and resolving doubts and problems with the device. On the phone, you are quickly answered and one of the Cisco experts solves your problem in your language.
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I can't say I've needed support more than a handful of times. One was for trying to connect a Polycom Conference phone and a Real Presence together. After a few months, we came to the conclusion it wasn't possible, that was the only frustrating occurance with support. Any other time if we needed to RMA a device, it was very smooth.
Read full review Alternatives Considered
Desk Pros are the next-gen set of video endpoints that are built with the right set of hardware configuration, capable of handling more load, with enough compute/CPU/memory to handle feature upgrades that meet the latest advancements Cisco is making to make this product line competitive—mostly trying to follow the Apple catching up to Samsung mobile phones roadmap.
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Polycom RealPresence Group Series stands head and shoulders above
Cisco Webex Meetings
both for dependability and robust delivery of function. One established the meetings were very hard to break apart but easy to end when so desired. The installation of the devices, the training of technicians, and end-users were both intuitive and easy to manage, where the same interactions with
and Cisco Webex In my opinion, and experience, were challenging to work through.
Read full review Return on Investment It helped us get our Sr. Leadership team familiar with and excited about Webex. Then, them spreading the word helped align the company with the new Webex software coming and saved us a bunch on training. When users were more excited about a product, they soak it in better. This device has been a mainstay in our COVID working from home plans. This allows the business to keep running AND meet face to face when it's not safe yet to do so. Read full review Once pexip integrates Polycom/skype this will be a big win for us due to the RPTouch integrating the "one - touch join". This will increase adoption of video greatly. Before the Group series with peripherals was implemented the cost of a video room was twice what it is today. Massive win. Due to provisioning and automated firmware the IT involvement has been greatly reduced. No longer is there a need for manual changes to individual endpoints. Read full review ScreenShots Cisco Webex DX80 (discontinued) Screenshots