Cisco Webex Experience Management (discontinued) vs. CustomerSuccessBox
Cisco Webex Experience Management (discontinued) vs. CustomerSuccessBox
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Webex Experience Management (discontinued) | Mid-Size Companies (51-1,000 employees) | Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available. | N/A | |
CustomerSuccessBox | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A |
Cisco Webex Experience Management (discontinued) | CustomerSuccessBox | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | $499 per user | ||||||||||||||
Additional Details | — | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | ||||||||||||||
More Pricing Information |
Cisco Webex Experience Management (discontinued) | CustomerSuccessBox | |
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Top Cons |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Cisco Webex Experience Management (discontinued) | CustomerSuccessBox | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Webex Experience Management (discontinued) | CustomerSuccessBox | |
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Likelihood to Recommend | 9.0 (13 ratings) | 9.5 (15 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | - (0 ratings) |
Usability | 8.2 (1 ratings) | 9.3 (15 ratings) |
Support Rating | 8.2 (1 ratings) | 9.3 (15 ratings) |
Cisco Webex Experience Management (discontinued) | CustomerSuccessBox | |
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Likelihood to Recommend | Discontinued Products | Customer Success Box |
Pros | Discontinued Products | Customer Success Box |
Cons | Discontinued Products | Customer Success Box |
Likelihood to Renew | Discontinued Products | Customer Success Box No answers on this topic |
Usability | Discontinued Products | Customer Success Box |
Support Rating | Discontinued Products | Customer Success Box |
Alternatives Considered | Discontinued Products | Customer Success Box |
Return on Investment | Discontinued Products | Customer Success Box |
ScreenShots | CustomerSuccessBox Screenshots |