Chose Cisco Webex Experience Management (discontinued)
All are at par when comes to their capabilities and have some pros and cons. Implemented different ones in different places.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Webex Experience Management (discontinued) | Mid-Size Companies (51-1,000 employees) | Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Cisco Webex Experience Management (discontinued) | Zendesk Suite | |
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Considered Both Products | Cisco Webex Experience Management (discontinued) | Zendesk Suite No answer on this topic |
Top Pros | ||
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Cisco Webex Experience Management (discontinued) | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Webex Experience Management (discontinued) | Zendesk Suite | |
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Likelihood to Recommend | 9.0 (13 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | 10.0 (40 ratings) |
Usability | 8.2 (1 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | 8.2 (1 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Cisco Webex Experience Management (discontinued) | Zendesk Suite | |
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Likelihood to Recommend | Discontinued Products | Zendesk |
Pros | Discontinued Products | Zendesk |
Cons | Discontinued Products | Zendesk |
Likelihood to Renew | Discontinued Products | Zendesk |
Usability | Discontinued Products | Zendesk |
Reliability and Availability | Discontinued Products No answers on this topic | Zendesk |
Performance | Discontinued Products No answers on this topic | Zendesk |
Support Rating | Discontinued Products | Zendesk |
Online Training | Discontinued Products No answers on this topic | Zendesk |
Implementation Rating | Discontinued Products No answers on this topic | Zendesk |
Alternatives Considered | Discontinued Products | Zendesk |
Return on Investment | Discontinued Products | Zendesk |
ScreenShots | Zendesk Suite Screenshots |