What users are saying about
56 Ratings
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Score 7.6 out of 100
25 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Cisco Webex Support

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Anonymous | TrustRadius Reviewer

Citrix Workspace

Due to the pandemic and everyone working from home, being able to connect to the office computer from one's home is incredibly crucial.The application works stable and I can recommend it to everyone. The only instance I would not recommend this product is if they are using Linux or MacOS as the program is not made for those operating systems and could cause a few issues.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Cisco Webex Support
6.7
Citrix Workspace
Screen sharing
Cisco Webex Support
7.5
Citrix Workspace
File transfer
Cisco Webex Support
7.8
Citrix Workspace
Instant message
Cisco Webex Support
7.7
Citrix Workspace
Secure remote access with Smart Card authentication
Cisco Webex Support
9.0
Citrix Workspace
Access to sleeping/powered-off computers
Cisco Webex Support
9.3
Citrix Workspace
Over-the-Internet remote session
Cisco Webex Support
7.1
Citrix Workspace
Initiate remote control from mobile
Cisco Webex Support
9.0
Citrix Workspace
Remote management of servers & workstations
Cisco Webex Support
2.4
Citrix Workspace
Remote Active Directory® management
Cisco Webex Support
2.4
Citrix Workspace
Centralized management dashboard
Cisco Webex Support
4.8
Citrix Workspace
Session record
Cisco Webex Support
8.7
Citrix Workspace
Annotations
Cisco Webex Support
6.8
Citrix Workspace
Monitoring and Alerts
Cisco Webex Support
2.4
Citrix Workspace
Multi-platform remote control
Cisco Webex Support
8.1
Citrix Workspace

Pros

Cisco Webex Support

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Kurt Ferguson | TrustRadius Reviewer

Citrix Workspace

  • It provides you with a secured environment to access your companies' or clients' databases.
  • It gives you easy access to the workspace as long as you have the credentials needed, a working PC, and a stable internet connection.
Ira Mae Ramos | TrustRadius Reviewer

Cons

Cisco Webex Support

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Shawn Oudavanh | TrustRadius Reviewer

Citrix Workspace

  • Speed- it requires pretty good internet connection, otherwise system gets slow.
  • Interrupt- a lot of times the device gets logged out automatically.
  • Limited setting options- inside the virtual environment, there are [few] options for customization.
Aditya Kumar | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Support

Cisco Webex Support 9.1
Based on 3 answers
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Zak Gunnells | TrustRadius Reviewer

Citrix Workspace

No score
No answers yet
No answers on this topic

Usability

Cisco Webex Support

Cisco Webex Support 7.0
Based on 1 answer
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
Anonymous | TrustRadius Reviewer

Citrix Workspace

No score
No answers yet
No answers on this topic

Support Rating

Cisco Webex Support

Cisco Webex Support 3.1
Based on 4 answers
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
Julio Cesar Lara Favela | TrustRadius Reviewer

Citrix Workspace

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Webex Support

I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
Anonymous | TrustRadius Reviewer

Citrix Workspace

On the basis of user experience and productivity, CIitrix Workspace provides a single experience for employee to get work done quickly and efficiently and on the other hand applications like VMware users have to use multiple tool to access their file and apps.On the basis of performance Citrix Workspace delivers the optimum application specific path across available networks and on other hand VMware users see their productivity negatively impacted while waiting for files to load.
Shivam Rai | TrustRadius Reviewer

Return on Investment

Cisco Webex Support

  • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
  • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
Anonymous | TrustRadius Reviewer

Citrix Workspace

  • Allows our employees to connect to their office work stations from home
  • Share and work on a secure connection
  • Reduces the need to move workstations to home
  • Allows 100% access & connectivity
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Webex Support

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix Workspace

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Webex Support
5.9
Citrix Workspace
8.5

Likelihood to Renew

Cisco Webex Support
9.1
Citrix Workspace

Usability

Cisco Webex Support
7.0
Citrix Workspace

Support Rating

Cisco Webex Support
3.1
Citrix Workspace

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