What users are saying about
66 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
55 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Remote Administration

    6.7

    Cisco Webex Support

    67%

    Citrix Workspace

    Feature Set Not Supported
    N/A
    Cisco Webex Support ranks higher in 14/14 features

    Screen sharing

    8.3
    83%
    9 Ratings
    N/A
    0 Ratings

    File transfer

    8.5
    85%
    9 Ratings
    N/A
    0 Ratings

    Instant message

    7.4
    74%
    7 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    6.0
    60%
    5 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    8.1
    81%
    9 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    4.0
    40%
    6 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    1.8
    18%
    5 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    6.3
    63%
    5 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    7.2
    72%
    7 Ratings
    N/A
    0 Ratings

    Session record

    8.6
    86%
    7 Ratings
    N/A
    0 Ratings

    Annotations

    7.0
    70%
    7 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    7.0
    70%
    5 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    4.8
    48%
    7 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Cisco Webex Support is rated higher in 1 area: Likelihood to Renew
    • Citrix Workspace is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    7.8

    Cisco Webex Support

    78%
    11 Ratings
    7.9

    Citrix Workspace

    79%
    9 Ratings

    Likelihood to Renew

    9.1

    Cisco Webex Support

    91%
    3 Ratings
    9.0

    Citrix Workspace

    90%
    1 Rating

    Usability

    7.0

    Cisco Webex Support

    70%
    1 Rating
    9.0

    Citrix Workspace

    90%
    1 Rating

    Support Rating

    1.1

    Cisco Webex Support

    11%
    5 Ratings

    Citrix Workspace

    N/A
    0 Ratings

    Likelihood to Recommend

    Cisco

    We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
    Read full review

    Citrix

    Citrix Workspace is no doubt one of the best solutions if you are looking for seamless access to multiple daily used applications at a single place in a company secured connection. It has centralized updates and a patching mechanism which makes it operate hassle-free. If you are using AWS cloud in your company and big fan of it, you can also go for Amazon Workspaces for a uniform ecosystem.
    Read full review

    Pros

    Cisco

    • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
    • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
    • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
    Read full review

    Citrix

    • Security- with the new updates come regularly it makes the workspace secured.
    • Connectivity- so given in current situation where work from home is the new norm the connectivity plays a vital role.
    • Virtual environment-from the organization perspective it's easy to monitor the auspicious activities.
    Read full review

    Cons

    Cisco

    • During initial setups it can be a little confusing.
    • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
    • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
    Read full review

    Citrix

    • I find it particularly difficult to easily save to anything other than my file database, such as my regular desktop files. The series of folder paths is very confusing in my opinion.
    • I cannot save pdfs to my remote system and must save them locally.
    • No printing to work place destination capability.
    Read full review

    Pricing Details

    Cisco Webex Support

    Starting Price

    Editions & Modules

    Cisco Webex Support editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Citrix Workspace

      Starting Price

      Editions & Modules

      Citrix Workspace editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Cisco

        The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
        Read full review

        Citrix

        We find Citrix Workspace an easy to use, reliable and secure remote access tool. We never have issues accessing either environments (workstations, servers and virtual machines) not using deployed applications.
        Read full review

        Usability

        Cisco

        Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
        Read full review

        Citrix

        Access to the workspace is simple and quick, using username and password and a second factor authentication. Once logged in, you can see all the environments (servers, virtual machines, etc) and applications that are available based on the permission granted to your user. With a couple of clicks you can easily access to your remote desktop or to one of the applications.
        Read full review

        Support Rating

        Cisco

        As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
        Read full review

        Citrix

        No answers on this topic

        Alternatives Considered

        Cisco

        I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
        Read full review

        Citrix

        Citrix does great at allowing us to access work from remote locations. Our IT provider is very familiar with the product and is able to troubleshoot this product much better than the competitors.
        Read full review

        Return on Investment

        Cisco

        • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
        • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
        Read full review

        Citrix

        • During the pandemic, Citrix Workspace was vital in allowing me to continue operations by working from home. Without Citrix Workspace, I think that our company would have had a lot of trouble with all of the WFH operations.
        Read full review

        Add comparison