What users are saying about
65 Ratings
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Score 7.9 out of 100
15 Ratings
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Score 9.2 out of 100

Feature Set Ratings

  • DeskRoll Remote Desktop ranks higher in 1 feature set: Remote Administration

Remote Administration

6.6

Cisco Webex Support

66%
9.1

DeskRoll Remote Desktop

91%
Cisco Webex Support ranks higher in 8/14 features

Screen sharing

8.2
82%
9 Ratings
8.5
85%
3 Ratings

File transfer

8.3
83%
9 Ratings
9.0
90%
3 Ratings

Instant message

7.4
74%
7 Ratings
10.0
100%
2 Ratings

Secure remote access with Smart Card authentication

9.0
90%
5 Ratings
N/A
0 Ratings

Access to sleeping/powered-off computers

6.0
60%
5 Ratings
N/A
0 Ratings

Over-the-Internet remote session

7.9
79%
9 Ratings
10.0
100%
3 Ratings

Initiate remote control from mobile

4.4
44%
6 Ratings
7.0
70%
2 Ratings

Remote management of servers & workstations

1.7
17%
5 Ratings
N/A
0 Ratings

Remote Active Directory® management

5.7
57%
5 Ratings
N/A
0 Ratings

Centralized management dashboard

6.8
68%
7 Ratings
N/A
0 Ratings

Session record

8.6
86%
7 Ratings
N/A
0 Ratings

Annotations

6.9
69%
7 Ratings
N/A
0 Ratings

Monitoring and Alerts

6.3
63%
5 Ratings
N/A
0 Ratings

Multi-platform remote control

5.2
52%
7 Ratings
10.0
100%
2 Ratings

Attribute Ratings

  • DeskRoll Remote Desktop is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.4

Cisco Webex Support

74%
11 Ratings
8.0

DeskRoll Remote Desktop

80%
3 Ratings

Likelihood to Renew

9.1

Cisco Webex Support

91%
3 Ratings

DeskRoll Remote Desktop

N/A
0 Ratings

Usability

7.0

Cisco Webex Support

70%
1 Rating

DeskRoll Remote Desktop

N/A
0 Ratings

Support Rating

1.2

Cisco Webex Support

12%
5 Ratings

DeskRoll Remote Desktop

N/A
0 Ratings

Likelihood to Recommend

Cisco

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
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Tomsk Inc.

During the pandemic, our company worked remotely. Various staff in our company had technical difficulties or needed assistance installing software in order to work. DeskRoll Remote Desktop helped us to make this process seamless. Rather than deal with the aggravation of trying to walk someone through something over the phone, we were able to get things established in a simple, easy way.
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Pros

Cisco

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
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Tomsk Inc.

  • I am able to get connected with clients and the in-house environment through the secure access feature.
  • Co-development and collaboration made office work easier.
  • The integration with customer help desk and the ticketing system made things easier.
  • You can easily access any desktop and do troubleshooting quickly.
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Cons

Cisco

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
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Tomsk Inc.

  • DeskRoll has really done a great job with this software and I don't see any need for improvement
Read full review

Pricing Details

Cisco Webex Support

Starting Price

Editions & Modules

Cisco Webex Support editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    DeskRoll Remote Desktop

    Starting Price

    $8.25 per user/per month

    Editions & Modules

    DeskRoll Remote Desktop editions and modules pricing
    EditionModules
    DeskRoll Pro 1 Month$29.951
    DeskRoll Pro 1 Year$299.402
    DeskRoll Starter393
    DeskRoll Lite$8.254
    DeskRoll Lite995

    Footnotes

    1. per seat
    2. per seat
    3. per user/per year
    4. per user/per month
    5. per user/per year

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $3.25

    Additional Details

    With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.

    Likelihood to Renew

    Cisco

    The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
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    Tomsk Inc.

    No answers on this topic

    Usability

    Cisco

    Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
    Read full review

    Tomsk Inc.

    No answers on this topic

    Support Rating

    Cisco

    As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
    Read full review

    Tomsk Inc.

    No answers on this topic

    Alternatives Considered

    Cisco

    I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
    Read full review

    Tomsk Inc.

    We've used various services - RemotePC, LogMeIn, Go2MyPC, etc. We have used it all and none have been as great as DeskRoll Remote Desktop. In other versions, the screen is not super legible, meaning the text is fuzzy or ill-fitting to the viewer's PC screen. We've experienced click delays, and recurring issues where we get kicked off and our data is lost. However, that doesn't happen with DeskRoll Remote Desktop.
    Read full review

    Return on Investment

    Cisco

    • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
    • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
    Read full review

    Tomsk Inc.

    • It has provided easier business access and our ROI is 70%+.
    • Customer Satisfaction Survey: we are able to manage a high rating of 9+ - even in a difficult time.
    • Internal team collaboration was made easier through secure Instant messaging that we got integrated through Cisco Webex.
    Read full review

    Screenshots

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