What users are saying about
Top Rated
116 Ratings
46 Ratings
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Score 7.1 out of 100
Top Rated
116 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Cisco Webex Support

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Anonymous | TrustRadius Reviewer

Parallels RAS

[Parallels Remote Application Server is] suitable for integration with AppsAnywhere application streaming, especially using existing workstations, when users are using their own devices to connect to any workstation in a pool.Not suitable for booking the same specific workstation each time[.]
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Cisco Webex Support
7.0
Parallels RAS
Screen sharing
Cisco Webex Support
6.0
Parallels RAS
File transfer
Cisco Webex Support
6.6
Parallels RAS
Instant message
Cisco Webex Support
7.4
Parallels RAS
Secure remote access with Smart Card authentication
Cisco Webex Support
8.9
Parallels RAS
Access to sleeping/powered-off computers
Cisco Webex Support
9.3
Parallels RAS
Over-the-Internet remote session
Cisco Webex Support
6.0
Parallels RAS
Initiate remote control from mobile
Cisco Webex Support
8.9
Parallels RAS
Remote management of servers & workstations
Cisco Webex Support
4.8
Parallels RAS
Remote Active Directory® management
Cisco Webex Support
4.8
Parallels RAS
Centralized management dashboard
Cisco Webex Support
5.1
Parallels RAS
Session record
Cisco Webex Support
9.1
Parallels RAS
Annotations
Cisco Webex Support
6.9
Parallels RAS
Monitoring and Alerts
Cisco Webex Support
4.6
Parallels RAS
Multi-platform remote control
Cisco Webex Support
9.3
Parallels RAS

Pros

Cisco Webex Support

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Kurt Ferguson | TrustRadius Reviewer

Parallels RAS

  • Speed: Connection times are dramatically improved with Parallels, and overall, we experience less latency.
  • Stability: We see far fewer hiccups with disconnect issues and reconnections are much faster after internet issues.
  • Customization: Parallels has excellent tools for configuring web portals, endpoints and farms on the fly without needing to fire up entire farms to make changes.
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Support

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Shawn Oudavanh | TrustRadius Reviewer

Parallels RAS

  • Remote install is one of the coolest features, but sometimes doesn't play well with domain policies such as recommended CIS Baselines in different VLAN zones.
  • Would be nice if seamless apps showed up as dock icons in macOS the way Parallels for Desktop does.
Bret Benziger | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Support

Cisco Webex Support 9.1
Based on 3 answers
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Zak Gunnells | TrustRadius Reviewer

Parallels RAS

Parallels RAS 8.4
Based on 4 answers
It is critical to our organization's mobile application, remote work, and coronavirus response. We use it daily, our users find it easy and reliable while IT finds it easily secured and auditable
Joe Foran | TrustRadius Reviewer

Usability

Cisco Webex Support

Cisco Webex Support 7.0
Based on 1 answer
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
Anonymous | TrustRadius Reviewer

Parallels RAS

Parallels RAS 9.1
Based on 1 answer
Installation is straight forward, with no complications. Same for licensing.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Webex Support

Cisco Webex Support 5.8
Based on 4 answers
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
Julio Cesar Lara Favela | TrustRadius Reviewer

Parallels RAS

Parallels RAS 8.3
Based on 124 answers
Product has updates often from server agent to gateway console, knowledge and support on the site its easy to find and solutions and patches are always in hand. On the other hand I can barely remember the last time I had any kind of issue with the product, so mostly I just had used support to find configurations.
Jorge Acopa Galera | TrustRadius Reviewer

Implementation Rating

Cisco Webex Support

No score
No answers yet
No answers on this topic

Parallels RAS

Parallels RAS 9.1
Based on 3 answers
Expect word of mouth to result in additional applications being requested very soon after go-live.
Joe Foran | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Support

Logmein GoToAssist
    • Logmein-GoToAssist is the product we used previously and still to some degree use with WebEx Support Center. It was not always reliable and suffered with network congestion but worked quite well for us, we as a team feel that WebEx Support Center is a more reliable and a better overall product. This to me is due to the simplicity of the UI and ease of use as well as the quality of the network performance.
Kaseya with VNC Connect
  • We use within Kaseya for our internally servers and local office users due to cost and efficiency, but it is more intended as console-level access and has a bit more features then WebEx Support Center, however is not good for remote support for our users who travel as it is slow.
Anonymous | TrustRadius Reviewer

Parallels RAS

This is so much easier to configure! We used to use the old XenApp, and getting things done on that was always a lot more difficult. The ease of configuring the apps and desktops is far superior than the older versions of XenApp. Licensing is also a breeze as you can also split up the license if you wanted to set up a secondary farm or cluster of servers.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Webex Support

  • WebEx Support Center works fabulously for us. We're all a very tech-savvy, experienced team, and WebEx Support Center is an excellent product for that skillset. We can get in and out of a machine quickly to diagnose an issue, with very little effort on the part of the user we are assisting.
  • WebEx Support Center is certainly more expensive than the previous product we had for this, GoToAssist. It is a bit less user-friendly of a UI, but overall performance is better.
  • We use WebEx as our primary collaboration/meeting software across our entire enterprise, as it integrates well with our Cisco DX, MX, and SX video teleconferencing units. Our users are used to WebEx, so using it for support purposes was only logical. The tight integration across a wide variety of products is great form a licensing cost standpoint and UX standpoint.
Kurt Ferguson | TrustRadius Reviewer

Parallels RAS

  • The ROI with RAS can be measured in no downtime for our users versus the previous product we used. It seems that the prior product we used was always having connection issues, but RAS runs smoothly and without worry that we're going to have an outage.
  • In today's world, the ability to provide access to LOB applications is crucial. The major part of our sales team works on the East Coast with the main office in Western Pennsylvania. Having a stable platform for our remote workers was crucial to the success of our business.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Support

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Parallels RAS

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Webex Support
4.6
Parallels RAS
8.7

Likelihood to Renew

Cisco Webex Support
9.1
Parallels RAS
8.4

Usability

Cisco Webex Support
7.0
Parallels RAS
9.1

Reliability and Availability

Cisco Webex Support
Parallels RAS
9.1

Performance

Cisco Webex Support
Parallels RAS
8.2

Support Rating

Cisco Webex Support
5.8
Parallels RAS
8.3

Online Training

Cisco Webex Support
Parallels RAS
8.2

Implementation Rating

Cisco Webex Support
Parallels RAS
9.1

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