Almost a decade of Parallels Remote Application Server and still happy
iain Stephen | TrustRadius Reviewer
February 11, 2020

Almost a decade of Parallels Remote Application Server and still happy

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Parallels Remote Application Server

We use Parallels Remote Application Server to replace Citrix Servers and deliver a simple yet powerful tool to our end users for running published applications and accessing network resources from either mobile platforms or from other locations that are offsite. We found it simpler to get up and running and much less expensive than Citrix.
  • Printing from published applications.
  • Easy to set up and keep running.
  • We would like to be able to do what we do with Citrix published ICA files—essentially free-standing configurations that once ran function like a local application while they log in (in the background).
  • Parallels is much less expensive than Citrix to purchase and maintain
  • It allows us to leverage older technology by letting us run applications on thin clients.
Well, of course, we use Terminal Services and Remote Desktop Protocol. That is an everyday occurrence. We use Parallels to provide RDP from the server to LAN workstations for some users as they travel. Works very well as a secure RDP gateway. We also used Citrix for many years for our paramedics to publish ICA files for scheduling systems as well as for remote access to some other software. Citrix is hard to beat but Parallels is a very close cousin.
It is definitely a good way to provide virtual and remote desktop access for specific users. VPNs are ok, but there are times when applications need the speed of a local area connection to function well, and Parallels certainly does allow the illusion of a local application that runs at network speeds since it is actually happening on the server. The central console is simple to understand and it's easy to add/remove users to available applications and resources.
We use Parallels Remote Application Server on a wide variety of devices—Windows PCS, Windows laptops, Microsoft Surface products, various iOS devices (iPads, iPhones), and Android tablets and phones. We have found that for the most part, the experience is the same regardless of the product being used, which keeps it simple for the end-users, and as a result, is simple for support as well.
We do run Parallels over HyperV, but I cannot speak to how it runs on VMWare and ESXi environments. Simply put: we have had no difficulty bringing up and maintaining Parallels Remote Application Servers in our environment. The licensing is straight forward and the installation is smooth and simple for us.
Security is always a concern. We use a host of tools to verify the end user's identity and we assign permissions based on the user who is connecting. We set up granular permissions for those in our finance department, and we encrypt everything at 2048-bit at this time. We are considering some multi-factor authentication for some users but at this time have not gone that route.
Although we have very rarely needed any form of support for our Parallels Remote Application Servers, we have found the support team to be quick and knowledgeable, with the right answers to figure things out. We get regular email communications for licensing and updates to the software. We have been very pleased with the limited amount of support that we have needed - and more pleased that we don't really need support for this product very often.

Do you think Parallels Remote Application Server delivers good value for the price?

Yes

Are you happy with Parallels Remote Application Server's feature set?

Yes

Did Parallels Remote Application Server live up to sales and marketing promises?

Yes

Did implementation of Parallels Remote Application Server go as expected?

Yes

Would you buy Parallels Remote Application Server again?

Yes

It is well suited for providing access to applications behind the firewall, especially legacy ones, while maintaining tight control over access through normal login procedures and protocols. We found it a little more difficult to use on MAC products. However, that may just be a local issue as we are less familiar with them.