Parallels takes your users' Remote Desktop Server experience to the next level
February 11, 2020

Parallels takes your users' Remote Desktop Server experience to the next level

Craig Cormier | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Parallels Remote Application Server

We are using Parallels to improve the performance of terminal Services for our users in our office in the United Kingdom, where they connect back to our office here in Massachusetts. Because of the connection between our offices, using normal Remote Desktop proved to be fairly slow for the users. Once we were able to overlay Parallels, they found their performance improved greatly.
  • Allows Mac users to feel like they are working natively.
  • Better usage on tablets or phones for Windows apps.
  • Documentation is good but sometimes confusing.
  • Installing certificates is difficult.
  • Improves efficiency of staff.
  • Improves morale.
Softgrid was great in its day but it was difficult to manage, and our applications that we were virtualizing were also more complicated. Parallels is more like a window into the software vs actually getting into the nuts and bolts of the software to allow the application to stream. But because applications have improved, an option like parallels now can support them vs a full virtualization of the app.
It's fairly easy, though I feel the documentation is a bit lacking. They seem to rely more on videos for implementation which are great when you have time to watch videos, but sometimes it's better to just have step by step documentation that you can work with. Aside from that, the basics are pretty intuitive so it's not bad.
We can now really use our ERP software on tablets, and not a half-assed implementation of it that requires bending and squishing to move around. With a keyboard attached, we now have a low-cost alternative to putting a laptop on the shop floor, or the ability to see certain screens from the web without writing a web interface.
I haven't really noticed any effect on using Parallels on ESXi vs using it on Hyper-V, but that maybe my use case just hasn't called for it.
We have been able to keep our ERP data locked down to our users just as if they had the application on their desktop and limit them to only the information they should be allowed to have. Since we aren't currently doing a front-facing app, security is a little simpler in our implementation.
Support is pretty quick to respond, and sometimes a sales engineer has gotten on the phone with us to make sure we were getting the best of our experience.

Do you think Parallels Remote Application Server delivers good value for the price?

Yes

Are you happy with Parallels Remote Application Server's feature set?

Yes

Did Parallels Remote Application Server live up to sales and marketing promises?

Yes

Did implementation of Parallels Remote Application Server go as expected?

Yes

Would you buy Parallels Remote Application Server again?

Yes

If you have users that require remote access to applications, it's a great alternative to requiring VPN and standard remote desktop application. You can control the users' experience far better, and a user who has a better experience is a happier and more productive user. I also feel a little more secure opening this to the web than I do just a straight remote desktop portal.