CitraTest APM vs. AlertSite

AlertSite is used in our organization to monitor our website and web applications in real-time to collect the super important metrics reflecting web page load time but from the user end (E2E) and that approaches helps us to understand what our website is experiencing in real-time.

Incentivized

• What I have noticed so far is the fact that the AlertSite customer support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues and they are quick to respond and provide sufficient guidance for implementing efficiently and fixing products issues.
• Tool has very handy and easy UI.
• It is very well in end to end Application URL monitoring and Front page URL monitoring.

Incentivized

• Support is inconsistent at times in terms of quality and response.
• Monitoring locations would have issues.
• Dashboard would go unavailable at times or lag behind.

Incentivized

Reviewing other cost saving options

Incentivized

Pretty good product only issue was cost

Incentivized

I've been unable to contact support after several attempts.

Incentivized

We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.

Incentivized

• AlertSite helps us capture website failures, this helps us to provide 100% uptime as promised with clients.
• We observed issues from AlertSite many times but their support is fast and helpful.
• It needs improvement to avoid false alerting as it wastes the time of the support person and can cause a business impact.

Incentivized