SolarWinds Pingdom

Score9.5 out of 10

123 Reviews and Ratings

What is SolarWinds Pingdom?

SolarWinds Pingdom is a website uptime monitoring and alert tool, with additional reporting and Real User Monitoring capabilities. Pingdom is part of SolarWinds’s DevOps package, enabling full-stack monitoring as a service.

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Luiz Eduardo Garcia View profile

System Administrator in Information Technology at JET e-business (51-200 employees employees)

Use Cases and Deployment Scope

Pingdom is our main external monitoring tool, for our applications and systems healthness. It provide the availability KPI's for our customers and help us to improve response time. Also used for troubleshooting on failures and schedule maintences and donwtimes. Pingdom allows to add notification only users, and it is great for sharing acknowledge with other teams in our company.

Pros

Multi global monitoring edges
Page speed and performance reports
Tags to customize uptime dashboard
Transactions monitoring
Real user monitoring
Public status page

Cons

Edit check
Transaction monitoring
Performance report

Return on Investment

Positive: SLA reports
Positive: notify users
Negative: limitations of versions

Alternatives Considered

Freshping and Uptime.com

Other Software Used

Freshdesk, Azure DevOps Services, Trello, Miro, Slack

Eric Kimminau View profile

Sr. Principal Engineer in Information Technology at UWM (5001-10,000 employees employees)

Use Cases and Deployment Scope

In my experience SolarWinds Pingdom SAAS is used to monitor externally reachable URL for availability and performance with Real User Monitoring (RUM) transactional monitoring. It has been in use for more than 2 years.

Pros

Very Inexpensive
Easy to use
SSO built in
MFA Built In

Cons

ZERO Product Updates since October 2021
Last SOC 2 certification April 2022 had several key findings identifying management and operational failures
Support is HORRENDOUS. No responses for weeks at a time.
No reported changes or outages in the last year

Most Important Features

External URL availability and performance monitoring
Security of our data
RUM monitoring
Ease of Use
Support

Return on Investment

Honestly, we have 4 other products that overlap this functionality whose organizations provide far superior support. At this point it is an unnecessary expense.
In my opinion, their lack of support responsiveness and commitment has impacted our IT agility.
Its time to explore other alternatives.

Alternatives Considered

Nagios Core, Progress WhatsUp Gold, Datadog and ManageEngine AlarmsOne

Other Software Used

Dynatrace, Qumulo Core, Pure Storage FlashArray

Daniel Wilkins

Group Network Manager in Information Technology at ParkerSteel Ltd (201-500 employees employees)

Use Cases and Deployment Scope

We were suffering from website outages, so deployed Pingdom to alert us as to the frequency and times this was happening.

It was a bit of an eye-opener, as it turns out our website was going down a lot more often than we were aware. By comparing the Pingdom alerts to our firewall and webserver logs, we were able to track down the cause of our issue.

Pros

Instant alerts
Weekly reports
Alerts when device is back online
Testing of individual webpages

Cons

Handling other types of webpage e.g. a *.esp page
Ability to add users directly, rather than via my.solarwinds.cloud
Sending of additional details when a device is down e.g. a screenshot of the webpage error

Return on Investment

Increased website uptime
Reduced cost when investigating outages
Improved speed of awareness to issues

Other Software Used

Microsoft Teams, Microsoft Remote Desktop Connection Manager (RDCMan), PingPlotter

Phil Barker View profile

CTO in Information Technology at Ctrl Hub (11-50 employees employees)

Use Cases and Deployment Scope

Pingdom offers us another layer of monitoring for our core applications and increases peace of mind for our executive team.
We have several layers of monitoring with alerts driven from AWS for the infrastructure team, but a simple ping to the sites and instant alerts to the executive team gives them peace of mind that our apps are up and responding.

We also publish our pingdom summaries to our clients to prove that we hit contractual uptime obligations.

Pros

Fast alerting of outages
Good summaries of monthly uptime achieved
Easy to use dashboard

Cons

Return on Investment

It has helped with sales prospects as we can prove uptime SLA's
Allows a fast response to outages avoiding contractual penalties.

Alternatives Considered

Uptime.com

Juan Orlando Cartagena Duran View profile

DevOps Engineer in Engineering at Open LMS (51-200 employees employees)

Use Cases and Deployment Scope

We were using Pingdom to check the availability of our client's sites. Also we had a monitoring site in each of our web fleets, and we were using checks with each of those monitoring sites to detect when a fleet was down. We set alerts to be notified when sites were not accessible. It also helped us to provide our clients a visibility of theirs sites response using public status pages. It also helped to determine if we were under our SLA because Pingdom provided us how long a site was down. That way we could build the reports we sent to clients.

Pros

providing uptime stats
notifying us when sites were down
public status page (clients did love that)

Cons

Nothing at the top of my head right now. Our usage was very basic I guess, and we didn't have any issues using the available features.

Return on Investment

I am not a finance person, but I can tell that with Pingdom, we increased the client satisfaction, revenue and confidence when using our solutions.

Alternatives Considered

New Relic

Other Software Used

New Relic, PagerDuty, Grafana Loki, OpsGenie

New Relic

Datadog

ManageEngine Site24x7

SolarWinds Pingdom

What is SolarWinds Pingdom?

Categories & Use Cases

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Experience with Pingdom

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used