#1 most frequent
United States of America
41.4%2,967 installations of 7,172
What is SolarWinds Pingdom?
SolarWinds Pingdom is a website uptime monitoring and alert tool, with additional reporting and Real User Monitoring capabilities. Pingdom is part of SolarWinds’s DevOps package, enabling full-stack monitoring as a service.
Categories & Use Cases
Media
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Who Buys & Uses SolarWinds Pingdom
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
10.8%775 installations of 7,172
#3 most frequent
Australia
6.4%460 installations of 7,172
Experience with Pingdom
Use Cases and Deployment Scope
Pingdom is our main external monitoring tool, for our applications and systems healthness. It provide the availability KPI's for our customers and help us to improve response time. Also used for troubleshooting on failures and schedule maintences and donwtimes. Pingdom allows to add notification only users, and it is great for sharing acknowledge with other teams in our company.
Pros
- Multi global monitoring edges
- Page speed and performance reports
- Tags to customize uptime dashboard
- Transactions monitoring
- Real user monitoring
- Public status page
Cons
- Edit check
- Transaction monitoring
- Performance report
Return on Investment
- Positive: SLA reports
- Positive: notify users
- Negative: limitations of versions
Alternatives Considered
Freshping and Uptime.com
Other Software Used
Freshdesk, Azure DevOps Services, Trello, Miro, Slack
SolarWInds Pingdom - poorly maintained and poorly supported
Use Cases and Deployment Scope
In my experience SolarWinds Pingdom SAAS is used to monitor externally reachable URL for availability and performance with Real User Monitoring (RUM) transactional monitoring. It has been in use for more than 2 years.
Pros
- Very Inexpensive
- Easy to use
- SSO built in
- MFA Built In
Cons
- ZERO Product Updates since October 2021
- Last SOC 2 certification April 2022 had several key findings identifying management and operational failures
- Support is HORRENDOUS. No responses for weeks at a time.
- No reported changes or outages in the last year
Most Important Features
- External URL availability and performance monitoring
- Security of our data
- RUM monitoring
- Ease of Use
- Support
Return on Investment
- Honestly, we have 4 other products that overlap this functionality whose organizations provide far superior support. At this point it is an unnecessary expense.
- In my opinion, their lack of support responsiveness and commitment has impacted our IT agility.
- Its time to explore other alternatives.
Alternatives Considered
Nagios Core, Progress WhatsUp Gold, Datadog and ManageEngine AlarmsOne
Other Software Used
Dynatrace, Qumulo Core, Pure Storage FlashArray
Pingdom gave us a great insight into our website outages
Use Cases and Deployment Scope
We were suffering from website outages, so deployed Pingdom to alert us as to the frequency and times this was happening.
It was a bit of an eye-opener, as it turns out our website was going down a lot more often than we were aware. By comparing the Pingdom alerts to our firewall and webserver logs, we were able to track down the cause of our issue.
It was a bit of an eye-opener, as it turns out our website was going down a lot more often than we were aware. By comparing the Pingdom alerts to our firewall and webserver logs, we were able to track down the cause of our issue.
Pros
- Instant alerts
- Weekly reports
- Alerts when device is back online
- Testing of individual webpages
Cons
- Handling other types of webpage e.g. a *.esp page
- Ability to add users directly, rather than via my.solarwinds.cloud
- Sending of additional details when a device is down e.g. a screenshot of the webpage error
Return on Investment
- Increased website uptime
- Reduced cost when investigating outages
- Improved speed of awareness to issues
Other Software Used
Microsoft Teams, Microsoft Remote Desktop Connection Manager (RDCMan), PingPlotter
Cost-effective uptime monitoring
Use Cases and Deployment Scope
Pingdom offers us another layer of monitoring for our core applications and increases peace of mind for our executive team.
We have several layers of monitoring with alerts driven from AWS for the infrastructure team, but a simple ping to the sites and instant alerts to the executive team gives them peace of mind that our apps are up and responding.
We also publish our pingdom summaries to our clients to prove that we hit contractual uptime obligations.
We have several layers of monitoring with alerts driven from AWS for the infrastructure team, but a simple ping to the sites and instant alerts to the executive team gives them peace of mind that our apps are up and responding.
We also publish our pingdom summaries to our clients to prove that we hit contractual uptime obligations.
Pros
- Fast alerting of outages
- Good summaries of monthly uptime achieved
- Easy to use dashboard
Cons
- N/A
Return on Investment
- It has helped with sales prospects as we can prove uptime SLA's
- Allows a fast response to outages avoiding contractual penalties.
Alternatives Considered
Uptime.com
Versatile
Use Cases and Deployment Scope
We were using Pingdom to check the availability of our client's sites. Also we had a monitoring site in each of our web fleets, and we were using checks with each of those monitoring sites to detect when a fleet was down. We set alerts to be notified when sites were not accessible. It also helped us to provide our clients a visibility of theirs sites response using public status pages. It also helped to determine if we were under our SLA because Pingdom provided us how long a site was down. That way we could build the reports we sent to clients.
Pros
- providing uptime stats
- notifying us when sites were down
- public status page (clients did love that)
Cons
- Nothing at the top of my head right now. Our usage was very basic I guess, and we didn't have any issues using the available features.
Return on Investment
- I am not a finance person, but I can tell that with Pingdom, we increased the client satisfaction, revenue and confidence when using our solutions.
Alternatives Considered
New Relic
Other Software Used
New Relic, PagerDuty, Grafana Loki, OpsGenie
