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Site24x7 from ManageEngine is a website monitoring tool for webmasters, developers, and enterprises, used for monitoring site elements, servers, internal network applications, and mobile networks.https://dudodiprj2sv7.cloudfront.net/product-logos/PW/jU/OED9HT3UQWJC.JPEGSite24x7: A budget platform with Limited Functionality and Support. Room for Improvement!Our organization uses Site24x7 to monitor our corporate websites, with a mixture of API, transaction and speed tests. Its used to provide performance data and alerting, which is probably the most important aspect as we're a 24x7 company, and our websites need to have high availability around the clock, for customers. The problem we were facing with our previous provider (Smartbear) was the cost and a decision was made to look for a cheaper banded solution that provided most of the functionality that our provider at the time gave.,Very clean website UI. Tests are well categorized and navigation is very simple. The accompanying mobile app is very useful when on the go as it can also notify you of any issues. The cost of the platform is very cheap and the cost also scales at a low amount. No on-premise footprint. All cloud-based.,The support element, unfortauntely, leaves a lot to be desired. Issues logged tend to take anywhere from a week to two weeks to resolve and despite chasing and escalating, there is no reduction in the time taken and in some instances, no resolution. The transaction recording technology based on selenium is poor. Its very basic and leaves a lot to be desired when trying to insert advanced checks. There is no playback functionality attached to the web browser recorder. You have to rely on screenshots and only after you have uploaded the recording. Having also sampled the cloud and server monitoring aspects they also provide, we found the features to be very lacking and not suitable for a medium to large enterprise company.,4,Positivity wise, we're spending a third of what we were on our website monitoring, this has allowed us to focus funding elsewhere (namely SolarWinds). We have enhanced our core monitoring by now also being able to provide better coverage, whereas we were handicapped with our previous supplier due to the scaling costs of multi-step transactions. The general feeling from our IT staff is that the platform is not great, which obviously reduces confidence in the ability for the platform to provide accurate monitoring data for our websites.,AlertSite, Pingdom and Uptrends,PRTG Network Monitor, Nagios, Oracle Enterprise ManagerSite24x7 is fast and easy!!!My organization utilizes Site24x7 as a synthetic test monitoring for all of our internal websites. We needed a way to simulate what our members are seeing from different geographical locations to determine response times and availability in real time.,Fast and easy configuration. This is key when trying to make sure that we can deploy as quickly as possible. Web Console is easy to navigate. This is also fundamental in trying to review and determine where there may be issues. Administration functionality. Again, this is an extremely intuitive process. It doesn't require a lot of training to begin configuration and support of end users' needs.,I really don't have anything negative to say about this tool. It is a lighter tool but for what my needs are it fits perfectly to fill that niche.,8,Again, the ease and speed at which we can discern any issues with sites that have been configured. As well as utilization of RUM and APDEX to give a full understanding of the information presented.,Applications Manager and CA CEM,New Relic APM, New Relic Browser, New Relic Insights
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Site24x7
7 Ratings
Score 6.6 out of 101
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Site24x7 Reviews

Site24x7
7 Ratings
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Score 6.6 out of 101
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Rob Bates profile photo
January 24, 2019

Review: "Site24x7: A budget platform with Limited Functionality and Support. Room for Improvement!"

Score 4 out of 10
Vetted Review
Verified User
Review Source
Our organization uses Site24x7 to monitor our corporate websites, with a mixture of API, transaction and speed tests. Its used to provide performance data and alerting, which is probably the most important aspect as we're a 24x7 company, and our websites need to have high availability around the clock, for customers. The problem we were facing with our previous provider (Smartbear) was the cost and a decision was made to look for a cheaper banded solution that provided most of the functionality that our provider at the time gave.
  • Very clean website UI. Tests are well categorized and navigation is very simple.
  • The accompanying mobile app is very useful when on the go as it can also notify you of any issues.
  • The cost of the platform is very cheap and the cost also scales at a low amount.
  • No on-premise footprint. All cloud-based.
  • The support element, unfortauntely, leaves a lot to be desired. Issues logged tend to take anywhere from a week to two weeks to resolve and despite chasing and escalating, there is no reduction in the time taken and in some instances, no resolution.
  • The transaction recording technology based on selenium is poor. Its very basic and leaves a lot to be desired when trying to insert advanced checks.
  • There is no playback functionality attached to the web browser recorder. You have to rely on screenshots and only after you have uploaded the recording.
  • Having also sampled the cloud and server monitoring aspects they also provide, we found the features to be very lacking and not suitable for a medium to large enterprise company.
Site24x7, in particular, its website monitoring is suited to a small company with a small scale web backend with basic functionality. For large scale enterprise companies, it's worth spending the extra and going with a higher end solution. If you want support, then look away now. Despite the negativity, when it works, it does actually work well and does provide accurate data.
Read Rob Bates's full review
Jayson E. Conry profile photo
September 01, 2016

User Review: "Site24x7 is fast and easy!!!"

Score 8 out of 10
Vetted Review
Verified User
Review Source
My organization utilizes Site24x7 as a synthetic test monitoring for all of our internal websites. We needed a way to simulate what our members are seeing from different geographical locations to determine response times and availability in real time.
  • Fast and easy configuration. This is key when trying to make sure that we can deploy as quickly as possible.
  • Web Console is easy to navigate. This is also fundamental in trying to review and determine where there may be issues.
  • Administration functionality. Again, this is an extremely intuitive process. It doesn't require a lot of training to begin configuration and support of end users' needs.
  • I really don't have anything negative to say about this tool. It is a lighter tool but for what my needs are it fits perfectly to fill that niche.
This is a brilliant tool for quick insights into what clients see and to how it impacts the org.
Read Jayson E. Conry's full review

Site24x7 Scorecard Summary

About Site24x7

Site24x7 provides full stack IT Monitoring - includes Website, Internet Services, Server, APM, Cloud, Network, Real User and more in a single intuitive dashboard. It is a highly scalable solution and ensures the user pays only for the actual usage.

Site24x7 Features

Has featureWebsite Monitoring
Has featureServer Monitoring (Windows, Linux and Mac OS)
Has featureAPM (Java, .NET, Ruby, PHP and Node.js)
Has featureAWS Monitoring
Has featureNetwork Monitoring
Has featureApp logs Monitoring
Has featureAzure Monitoring
Has featureVMWare Monitoring

Site24x7 Screenshots

Site24x7 Integrations

PagerDuty, Slack, Zapier, HipChat, Stride, ServiceNow, OpsGenie, Microsoft teams, ManageEngine AlarmsOne, ManageEngine ServiceDesk Plus, ManageEngine ServiceDesk Plus On-Demand

Site24x7 Competitors

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional
EditionPricing DetailsTerms
Starter$910 monitors
Pro$3540 Monitors
Classic$89100 Monitors
Elite$225250 Monitors
Enterprise$449500 Monitors
Enterprise Plus Web$8992500 Monitors

Each Pack will also support additional benefits such as Network interfaces, Applogs, Alert credits etc. You can also, purchase add-ons to create custom pricing options. Please visit our pricing page, for more information.

Site24x7 Support Options

 Free Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Site24x7 Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:All countries
Supported Languages: English, French, German, Spanish, Portugese, Chinese, Japanese, Danish, Italian, Dutch, Polish