TrustRadius
Site24x7 from ManageEngine is a website monitoring tool for webmasters, developers, and enterprises, used for monitoring site elements, servers, internal network applications, and mobile networks.https://media.trustradius.com/product-logos/PW/jU/OED9HT3UQWJC.JPEGSite24x7: A budget platform with Limited Functionality and Support. Room for Improvement!Our organization uses Site24x7 to monitor our corporate websites, with a mixture of API, transaction and speed tests. Its used to provide performance data and alerting, which is probably the most important aspect as we're a 24x7 company, and our websites need to have high availability around the clock, for customers. The problem we were facing with our previous provider (Smartbear) was the cost and a decision was made to look for a cheaper banded solution that provided most of the functionality that our provider at the time gave.,Very clean website UI. Tests are well categorized and navigation is very simple. The accompanying mobile app is very useful when on the go as it can also notify you of any issues. The cost of the platform is very cheap and the cost also scales at a low amount. No on-premise footprint. All cloud-based.,The support element, unfortauntely, leaves a lot to be desired. Issues logged tend to take anywhere from a week to two weeks to resolve and despite chasing and escalating, there is no reduction in the time taken and in some instances, no resolution. The transaction recording technology based on selenium is poor. Its very basic and leaves a lot to be desired when trying to insert advanced checks. There is no playback functionality attached to the web browser recorder. You have to rely on screenshots and only after you have uploaded the recording. Having also sampled the cloud and server monitoring aspects they also provide, we found the features to be very lacking and not suitable for a medium to large enterprise company.,4,Positivity wise, we're spending a third of what we were on our website monitoring, this has allowed us to focus funding elsewhere (namely SolarWinds). We have enhanced our core monitoring by now also being able to provide better coverage, whereas we were handicapped with our previous supplier due to the scaling costs of multi-step transactions. The general feeling from our IT staff is that the platform is not great, which obviously reduces confidence in the ability for the platform to provide accurate monitoring data for our websites.,AlertSite, Pingdom and Uptrends,PRTG Network Monitor, Nagios, Oracle Enterprise ManagerGreat Cost Effective Monitoring ToolSite24x7 is used by our IT department as a monitoring tool for all of our critical infrastructure. It ensures that the proper individuals get notified when a critical server/service goes offline or if CPU usage or another parameter goes outside of the defined range. It solves the business problem of ensuring that we are able to keep to our SLA's in terms of service uptime.,Ability to write complex rules that can define when alerts are triggered. Ability to organize different servers under groups. SSO Integration.,We tend to get a lot of false positives as it is difficult to perfectly configure rules especially for very specific events like High CPU or disk usage. The interface is very extensive and at first, it's very difficult to navigate and figure out what is where. Some of the UI and usability could be improved, like setting maintenance periods and defining them.,8,We are better able to be notified of critical downtime, allowing us to act faster to restore critical services/applications. Sometimes we get flooded with emails due to false alerts and that can often be distracting to many of us. Thanks to their add-on pricing scheme, it eliminates the need to buy expensive modules straightaway, thus saving money.,Datadog,Jira Service Desk, Atlassian Confluence, JIRA Software, ManageEngine Password Manager ProSolid Tool for the Sysadmin ToolboxWe use Site24x7 across our whole organization. It is one of our uptime tools we use to monitor all of our sites. We use it along with other similar tools to ensure accuracy.,Very accurate Not noisy Easy setup,More features Better intergrations with platforms like TEAMS,10,Sound investment Caught downtime before other sites Affordable,Pingdom,Progress Sitefinity, PingdomNever let a website (or app) down again, monitor it 24 hours a day!We use it to monitor all the website we have here at WebCongress Inc. Also for certain clients.,Daily monitoring of websites. Monitoring apps. Monitoring servers.,Maybe just a better multi-client solution.,9,Definitely a good return on investment. Helps monitor all technical aspects. Ideal to make decisions. Helps to gather great analytics and data.,Zoho Analytics and Google Optimize,Google Optimize, Zoho AnalyticsCost-effective and easy to useWe use Site24x7 to monitor our production systems, whether that be internal or public websites. Being a web-based company, it's imperative we notified of any system failures or performance degradation. It is used by our IT department but its reporting facilities allow us to provide organization of our website's uptimes and performance. While we've always had 24x7 monitoring in place by other products, we migrated to Site24x7 primarily due to the cost savings compared to other similar offerings in this competitive space.,Mobile App: this is perfect as an out of hours engineer, allowing us to respond to alerts within seconds at 2 am rather than minutes. Cost: migrating to Site24x7 provided cost savings of over 70% compared to our previous solution. Internal services: the internal polling for our internal systems allows extra visibility we didn't have before from a transaction perspective.,We do regularly get delays in email notifications. This hasn't caused any business impact, as SMS alerting has always been reliable, but can be frustrating to other parts of the business who want to be notified of issues as they happen. Support: we have found the support to be quite unresponsive unless escalated accordingly. The transactions recorder can be time-consuming to configure as you want.,8,Cost savings have been substantial at approximately 70%. We do suffer delayed email notifications and regular locational failures from 24x7. However, this is easily overcome by extra locational checks. Much quicker responses from out of hours teams with the benefit of the mobile app, which is user-friendly.,SolarWinds Virtualization Manager, AlertSite and Amazon CloudWatch,SolarWinds IP Address Manager, SolarWinds Netflow Traffic Analyzer, Azure Active DirectoryQuick and it works. Really!We used it to monitor our infrastructure, allowing us to have a better idea of our environment. Mainly inside IT, but for example, the status page was used by the entire company.,Status page Easy setup Quick agent setup,More integrations Some free tiers Spread the product name,10,Visibility of our environment Quick to report Wish to spend more with the product,PRTG Network Monitor,Amazon Route 53, Amazon Elastic Compute Cloud (EC2), Amazon Relational Database Service, PRTG Network Monitor, Amazon Simple Email Service, Amazon CloudWatchSite24x7 is fast and easy!!!My organization utilizes Site24x7 as a synthetic test monitoring for all of our internal websites. We needed a way to simulate what our members are seeing from different geographical locations to determine response times and availability in real time.,Fast and easy configuration. This is key when trying to make sure that we can deploy as quickly as possible. Web Console is easy to navigate. This is also fundamental in trying to review and determine where there may be issues. Administration functionality. Again, this is an extremely intuitive process. It doesn't require a lot of training to begin configuration and support of end users' needs.,I really don't have anything negative to say about this tool. It is a lighter tool but for what my needs are it fits perfectly to fill that niche.,8,Again, the ease and speed at which we can discern any issues with sites that have been configured. As well as utilization of RUM and APDEX to give a full understanding of the information presented.,Applications Manager and CA CEM,New Relic APM, New Relic Browser, New Relic Insights
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Site24x7
10 Ratings
Score 8.1 out of 101
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Site24x7 Reviews

Site24x7
10 Ratings
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Score 8.1 out of 101
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Rob Bates profile photo
January 24, 2019

Review: "Site24x7: A budget platform with Limited Functionality and Support. Room for Improvement!"

Score 4 out of 10
Vetted Review
Verified User
Review Source
Our organization uses Site24x7 to monitor our corporate websites, with a mixture of API, transaction and speed tests. Its used to provide performance data and alerting, which is probably the most important aspect as we're a 24x7 company, and our websites need to have high availability around the clock, for customers. The problem we were facing with our previous provider (Smartbear) was the cost and a decision was made to look for a cheaper banded solution that provided most of the functionality that our provider at the time gave.
  • Very clean website UI. Tests are well categorized and navigation is very simple.
  • The accompanying mobile app is very useful when on the go as it can also notify you of any issues.
  • The cost of the platform is very cheap and the cost also scales at a low amount.
  • No on-premise footprint. All cloud-based.
  • The support element, unfortauntely, leaves a lot to be desired. Issues logged tend to take anywhere from a week to two weeks to resolve and despite chasing and escalating, there is no reduction in the time taken and in some instances, no resolution.
  • The transaction recording technology based on selenium is poor. Its very basic and leaves a lot to be desired when trying to insert advanced checks.
  • There is no playback functionality attached to the web browser recorder. You have to rely on screenshots and only after you have uploaded the recording.
  • Having also sampled the cloud and server monitoring aspects they also provide, we found the features to be very lacking and not suitable for a medium to large enterprise company.
Site24x7, in particular, its website monitoring is suited to a small company with a small scale web backend with basic functionality. For large scale enterprise companies, it's worth spending the extra and going with a higher end solution. If you want support, then look away now. Despite the negativity, when it works, it does actually work well and does provide accurate data.
Read Rob Bates's full review
Gary Smolyak profile photo
May 13, 2019

Site24x7 Review: "Great Cost Effective Monitoring Tool"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Site24x7 is used by our IT department as a monitoring tool for all of our critical infrastructure. It ensures that the proper individuals get notified when a critical server/service goes offline or if CPU usage or another parameter goes outside of the defined range. It solves the business problem of ensuring that we are able to keep to our SLA's in terms of service uptime.
  • Ability to write complex rules that can define when alerts are triggered.
  • Ability to organize different servers under groups.
  • SSO Integration.
  • We tend to get a lot of false positives as it is difficult to perfectly configure rules especially for very specific events like High CPU or disk usage.
  • The interface is very extensive and at first, it's very difficult to navigate and figure out what is where.
  • Some of the UI and usability could be improved, like setting maintenance periods and defining them.
Site24x7 is well suited for alerting IT of critical events such as server/application downtime. It can send emails, phone calls or even text alerts. Where it gets less reliable is when notifying us when a specific application is "In Trouble". This could be either due to high CPU load or if the disk space has reached a certain threshold. These alerts tend to be less reliable and I myself often don't find them extremely trustworthy. Continuous tweaking of the rule for the alert is required to make sure it is accurately notifying people that something is in fact amiss.
Read Gary Smolyak's full review
Joseph Lepek profile photo
May 13, 2019

Site24x7 Review: "Solid Tool for the Sysadmin Toolbox"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Site24x7 across our whole organization. It is one of our uptime tools we use to monitor all of our sites. We use it along with other similar tools to ensure accuracy.
  • Very accurate
  • Not noisy
  • Easy setup
  • More features
  • Better intergrations with platforms like TEAMS
It's a great tool in the SYSADMIN tool box. Can also use SMS, which is a plus.
Read Joseph Lepek's full review
Ouali Benmeziane profile photo
May 09, 2019

Site24x7 Review: "Never let a website (or app) down again, monitor it 24 hours a day!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it to monitor all the website we have here at WebCongress Inc. Also for certain clients.
  • Daily monitoring of websites.
  • Monitoring apps.
  • Monitoring servers.
  • Maybe just a better multi-client solution.
We mostly use it to monitor websites and servers to make sure they are always are in good health, up and running fast.
Read Ouali Benmeziane's full review
No photo available
May 14, 2019

Site24x7 Review: "Cost-effective and easy to use"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Site24x7 to monitor our production systems, whether that be internal or public websites. Being a web-based company, it's imperative we notified of any system failures or performance degradation.
It is used by our IT department but its reporting facilities allow us to provide organization of our website's uptimes and performance.
While we've always had 24x7 monitoring in place by other products, we migrated to Site24x7 primarily due to the cost savings compared to other similar offerings in this competitive space.
  • Mobile App: this is perfect as an out of hours engineer, allowing us to respond to alerts within seconds at 2 am rather than minutes.
  • Cost: migrating to Site24x7 provided cost savings of over 70% compared to our previous solution.
  • Internal services: the internal polling for our internal systems allows extra visibility we didn't have before from a transaction perspective.
  • We do regularly get delays in email notifications. This hasn't caused any business impact, as SMS alerting has always been reliable, but can be frustrating to other parts of the business who want to be notified of issues as they happen.
  • Support: we have found the support to be quite unresponsive unless escalated accordingly.
  • The transactions recorder can be time-consuming to configure as you want.
The use case depends on your business requirements and how much you want to spend. Relative to other offerings, this allowed us to replace our AlertSite solution, which provided a big cost saving with no detriment to the visibility of our websites.
If you are looking for a full stack APM solution, this wouldn't be the all-in-one solution for your business, but it fits our use case of primarily transactional monitoring as part of our monitoring suite (for example, we also have the SolarWinds Orion suite) for our out of hours engineers.
Read this authenticated review
No photo available
May 04, 2019

Site24x7 Review: "Quick and it works. Really!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We used it to monitor our infrastructure, allowing us to have a better idea of our environment. Mainly inside IT, but for example, the status page was used by the entire company.
  • Status page
  • Easy setup
  • Quick agent setup
  • More integrations
  • Some free tiers
  • Spread the product name
Well suited for people that don't want to set up a server to monitor stuff, receive SMS, etc. And less suited if you are willing to begin with a cheaper or even free solution.
Read this authenticated review
Jayson E. Conry profile photo
September 01, 2016

User Review: "Site24x7 is fast and easy!!!"

Score 8 out of 10
Vetted Review
Verified User
Review Source
My organization utilizes Site24x7 as a synthetic test monitoring for all of our internal websites. We needed a way to simulate what our members are seeing from different geographical locations to determine response times and availability in real time.
  • Fast and easy configuration. This is key when trying to make sure that we can deploy as quickly as possible.
  • Web Console is easy to navigate. This is also fundamental in trying to review and determine where there may be issues.
  • Administration functionality. Again, this is an extremely intuitive process. It doesn't require a lot of training to begin configuration and support of end users' needs.
  • I really don't have anything negative to say about this tool. It is a lighter tool but for what my needs are it fits perfectly to fill that niche.
This is a brilliant tool for quick insights into what clients see and to how it impacts the org.
Read Jayson E. Conry's full review

Site24x7 Scorecard Summary

Feature Scorecard Summary

Remote monitoring (5)
9.2
Network device monitoring (4)
6.3
Multiple Server Monitoring (5)
8.8
Multi-device monitoring (4)
7.0
Automated alerts and notifications (5)
8.2
Policy-based automation (5)
6.6
Performance data reports (4)
7.8
Customizable reporting (4)
6.8
Data visualization (3)
7.7
Risk analysis (3)
6.0

About Site24x7

Site24x7 is a full stack IT Monitoring solution that includes website, server, cloud and network monitoring and more in a single intuitive dashboard.

The vendor's value proposition is that it is a highly scalable solution and ensures the user pays only for what they actually use.

Site24x7 Features

Monitoring Tasks Features
Has featureRemote monitoring
Has featureNetwork device monitoring
Has featureMultiple Server Monitoring
Has featureMulti-device monitoring
Has featureAutomated alerts and notifications
Management Tasks Features
Does not have featurePatch Management
Does not have featureService configuration management
Does not have featureSoftware and hardware inventory
Has featurePolicy-based automation
Reporting Features
Has featurePerformance data reports
Has featureCustomizable reporting
Has featureData visualization
Has featureRisk analysis
Security Features
Does not have featureData backup and recovery
Does not have featureAntivirus and malware management
Does not have featureAdinistraor access control
Additional Features
Has featureWebsite Monitoring
Has featureServer Monitoring (Windows, Linux and Mac OS)
Has featureAPM (Java, .NET, Ruby, PHP and Node.js)
Has featureAWS Monitoring
Has featureNetwork Monitoring
Has featureApp logs Monitoring
Has featureAzure Monitoring
Has featureVMWare Monitoring
Has featureIT Infrastructure Monitoring

Site24x7 Screenshots

Site24x7 Integrations

PagerDuty, Slack, Zapier, HipChat, Stride, ServiceNow, OpsGenie, Microsoft Teams, ManageEngine AlarmsOne, ManageEngine ServiceDesk Plus, ManageEngine ServiceDesk Plus On-Demand

Site24x7 Competitors

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional
EditionPricing DetailsTerms
Starter$910 monitors
Pro$3540 Monitors
Classic$89100 Monitors
Elite$225250 Monitors
Enterprise$449500 Monitors
Enterprise Plus Web$8992500 Monitors

Each Pack will also support additional benefits such as Network interfaces, Applogs, Alert credits etc. You can also, purchase add-ons to create custom pricing options. Please visit the vendor's pricing page, for more information.

Site24x7 Support Options

 Free Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Site24x7 Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:All countries
Supported Languages: English, French, German, Spanish, Portugese, Chinese, Japanese, Danish, Italian, Dutch, Polish