What users are saying about
14 Ratings
3 Ratings
14 Ratings
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Score 6 out of 100
3 Ratings
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Score 4.8 out of 100

Feature Set Ratings

  • Claritysoft ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization
  • Oncontact ranks higher in 2 feature sets: Security, Platform

Sales Force Automation

8.6

Claritysoft

86%
5.0

Oncontact

50%
Claritysoft ranks higher in 7/9 features

Customer data management / contact management

9.3
93%
5 Ratings
4.8
48%
2 Ratings

Workflow management

9.1
91%
4 Ratings
4.4
44%
2 Ratings

Territory management

8.2
82%
4 Ratings
4.8
48%
2 Ratings

Opportunity management

8.8
88%
5 Ratings
5.3
53%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.5
85%
5 Ratings
9.0
90%
1 Rating

Quote & order management

7.5
75%
5 Ratings
3.9
39%
2 Ratings

Interaction tracking

9.0
90%
5 Ratings
4.4
44%
2 Ratings

Channel / partner relationship management

8.2
82%
4 Ratings
4.8
48%
2 Ratings

Contract management

N/A
0 Ratings
3.9
39%
2 Ratings

Customer Service & Support

10.0

Claritysoft

100%
3.6

Oncontact

36%
Oncontact ranks higher in 2/3 features

Help desk management

10.0
100%
3 Ratings
1.0
10%
1 Rating

Case management

N/A
0 Ratings
5.3
53%
2 Ratings

Call center management

N/A
0 Ratings
4.4
44%
2 Ratings

Marketing Automation

8.8

Claritysoft

88%
8.5

Oncontact

85%
Claritysoft ranks higher in 1/2 features

Lead management

8.8
88%
4 Ratings
8.0
80%
1 Rating

Email marketing

8.8
88%
4 Ratings
9.0
90%
1 Rating

CRM Project Management

9.2

Claritysoft

92%
9.0

Oncontact

90%
Claritysoft ranks higher in 2/3 features

Task management

10.0
100%
4 Ratings
9.0
90%
1 Rating

Billing and invoicing management

9.0
90%
3 Ratings
N/A
0 Ratings

Reporting

8.5
85%
5 Ratings
9.0
90%
1 Rating

CRM Reporting & Analytics

9.4

Claritysoft

94%
8.7

Oncontact

87%
Claritysoft ranks higher in 3/3 features

Forecasting

9.1
91%
4 Ratings
9.0
90%
1 Rating

Pipeline visualization

9.0
90%
4 Ratings
8.0
80%
1 Rating

Customizable reports

10.0
100%
4 Ratings
9.0
90%
1 Rating

Customization

8.8

Claritysoft

88%
4.9

Oncontact

49%
Claritysoft ranks higher in 3/4 features

Custom fields

8.7
87%
5 Ratings
4.4
44%
2 Ratings

Custom objects

8.3
83%
4 Ratings
4.4
44%
2 Ratings

API for custom integration

9.4
94%
4 Ratings
7.0
70%
1 Rating

Scripting environment

N/A
0 Ratings
3.9
39%
2 Ratings

Security

9.0

Claritysoft

90%
10.0

Oncontact

100%
Oncontact ranks higher in 2/2 features

Single sign-on capability

8.5
85%
5 Ratings
10.0
100%
1 Rating

Role-based user permissions

9.5
95%
5 Ratings
10.0
100%
1 Rating

Platform

6.5

Claritysoft

65%
8.0

Oncontact

80%
Oncontact ranks higher in 1/1 features

Mobile access

6.5
65%
4 Ratings
8.0
80%
1 Rating

Social CRM

Claritysoft

Feature Set Not Supported
N/A
7.0

Oncontact

70%
Oncontact ranks higher in 2/2 features

Social data

N/A
0 Ratings
7.0
70%
1 Rating

Social engagement

N/A
0 Ratings
7.0
70%
1 Rating

Integrations with 3rd-party Software

Claritysoft

Feature Set Not Supported
N/A
7.0

Oncontact

70%
Oncontact ranks higher in 1/1 features

Marketing automation

N/A
0 Ratings
7.0
70%
1 Rating

Attribute Ratings

  • Claritysoft is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.2

Claritysoft

72%
5 Ratings
4.8

Oncontact

48%
2 Ratings

Likelihood to Renew

Claritysoft

N/A
0 Ratings
10.0

Oncontact

100%
1 Rating

Likelihood to Recommend

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Read full review

WorkWise LLC

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Read full review

Pros

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Read full review

WorkWise LLC

  • Company Name
  • Contacts
Read full review

Cons

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Read full review

WorkWise LLC

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Read full review

Pricing Details

Claritysoft

Starting Price

$39 per month

Editions & Modules

Claritysoft editions and modules pricing
EditionModules
Claritysoft$39.001

Footnotes

  1. Per Month Per User

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Oncontact

Starting Price

$0

Editions & Modules

Oncontact editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Claritysoft

    No answers on this topic

    WorkWise LLC

    The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
    Read full review

    Alternatives Considered

    Claritysoft

    Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
    Read full review

    WorkWise LLC

    • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
    • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
    Read full review

    Return on Investment

    Claritysoft

    • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
    • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
    • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
    Read full review

    WorkWise LLC

    • Don't know, I only use occasionally
    Read full review

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