What users are saying about
10 Ratings
3 Ratings
10 Ratings
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Score 7.8 out of 100
3 Ratings
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Score 4.9 out of 100

Likelihood to Recommend

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Reagan Reed | TrustRadius Reviewer

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Claritysoft
8.6
Oncontact
5.1
Customer data management / contact management
Claritysoft
9.3
Oncontact
4.9
Workflow management
Claritysoft
9.0
Oncontact
4.4
Territory management
Claritysoft
8.2
Oncontact
4.9
Opportunity management
Claritysoft
8.8
Oncontact
5.4
Integration with email client (e.g., Outlook or Gmail)
Claritysoft
8.5
Oncontact
9.0
Quote & order management
Claritysoft
7.5
Oncontact
3.9
Interaction tracking
Claritysoft
9.0
Oncontact
4.4
Channel / partner relationship management
Claritysoft
8.2
Oncontact
4.9
Contract management
Claritysoft
Oncontact
3.9

Customer Service & Support

Claritysoft
10.0
Oncontact
3.6
Help desk management
Claritysoft
10.0
Oncontact
1.0
Case management
Claritysoft
Oncontact
5.4
Call center management
Claritysoft
Oncontact
4.4

Marketing Automation

Claritysoft
8.8
Oncontact
8.5
Lead management
Claritysoft
8.8
Oncontact
8.0
Email marketing
Claritysoft
8.8
Oncontact
9.0

CRM Project Management

Claritysoft
9.2
Oncontact
9.0
Task management
Claritysoft
10.0
Oncontact
9.0
Billing and invoicing management
Claritysoft
9.0
Oncontact
Reporting
Claritysoft
8.5
Oncontact
9.0

CRM Reporting & Analytics

Claritysoft
9.3
Oncontact
8.7
Forecasting
Claritysoft
9.0
Oncontact
9.0
Pipeline visualization
Claritysoft
9.0
Oncontact
8.0
Customizable reports
Claritysoft
10.0
Oncontact
9.0

Customization

Claritysoft
8.8
Oncontact
4.9
Custom fields
Claritysoft
8.7
Oncontact
4.4
Custom objects
Claritysoft
8.3
Oncontact
4.4
API for custom integration
Claritysoft
9.3
Oncontact
7.0
Scripting environment
Claritysoft
Oncontact
3.9

Security

Claritysoft
9.0
Oncontact
10.0
Single sign-on capability
Claritysoft
8.5
Oncontact
10.0
Role-based user permissions
Claritysoft
9.5
Oncontact
10.0

Platform

Claritysoft
6.5
Oncontact
8.0
Mobile access
Claritysoft
6.5
Oncontact
8.0

Social CRM

Claritysoft
Oncontact
7.0
Social data
Claritysoft
Oncontact
7.0
Social engagement
Claritysoft
Oncontact
7.0

Integrations with 3rd-party Software

Claritysoft
Oncontact
7.0
Marketing automation
Claritysoft
Oncontact
7.0

Pros

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Dwayne Tharp | TrustRadius Reviewer

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Cons

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Pamela Elliott | TrustRadius Reviewer

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Likelihood to Renew

Claritysoft

No score
No answers yet
No answers on this topic

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Alternatives Considered

Claritysoft

Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
Joshua Day | TrustRadius Reviewer

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Return on Investment

Claritysoft

  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Ryan Weller | TrustRadius Reviewer

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Pricing Details

Claritysoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Claritysoft Editions & Modules

Edition
Claritysoft$39.001
  1. Per Month Per User
Additional Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oncontact Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Claritysoft
8.2
Oncontact
4.9

Likelihood to Renew

Claritysoft
Oncontact
10.0

Add comparison