9 Ratings
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Score 8 out of 100
49 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Reagan Reed | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Claritysoft
8.6
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customer data management / contact management
Claritysoft
9.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Workflow management
Claritysoft
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Territory management
Claritysoft
8.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Opportunity management
Claritysoft
8.8
Oracle Siebel Enterprise Marketing Suite (discontinued)
Integration with email client (e.g., Outlook or Gmail)
Claritysoft
8.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Quote & order management
Claritysoft
7.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Interaction tracking
Claritysoft
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Channel / partner relationship management
Claritysoft
8.3
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customer Service & Support

Claritysoft
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Help desk management
Claritysoft
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Marketing Automation

Claritysoft
8.8
Oracle Siebel Enterprise Marketing Suite (discontinued)
Lead management
Claritysoft
8.8
Oracle Siebel Enterprise Marketing Suite (discontinued)
Email marketing
Claritysoft
8.8
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Project Management

Claritysoft
9.2
Oracle Siebel Enterprise Marketing Suite (discontinued)
Task management
Claritysoft
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Billing and invoicing management
Claritysoft
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Reporting
Claritysoft
8.5
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Reporting & Analytics

Claritysoft
9.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Forecasting
Claritysoft
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Pipeline visualization
Claritysoft
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customizable reports
Claritysoft
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customization

Claritysoft
8.8
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom fields
Claritysoft
8.7
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom objects
Claritysoft
8.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
API for custom integration
Claritysoft
9.3
Oracle Siebel Enterprise Marketing Suite (discontinued)

Security

Claritysoft
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Single sign-on capability
Claritysoft
8.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Role-based user permissions
Claritysoft
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)

Platform

Claritysoft
6.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Mobile access
Claritysoft
6.5
Oracle Siebel Enterprise Marketing Suite (discontinued)

Pros

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Dwayne Tharp | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Seamless customer communication
  • Easy access to account history and pertinent information
  • Training materials provided and is easily implemented
  • Sales analytics and data
  • Overall sales
Kenyata Garner | TrustRadius Reviewer

Cons

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Pamela Elliott | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Siebel EMS tools have a long learning curve and are not very easy to use.
  • Siebel products do not integrate very well with thirds party products/services.
Gaurav Gautam | TrustRadius Reviewer

Likelihood to Renew

Claritysoft

No score
No answers yet
No answers on this topic

Oracle Siebel Enterprise Marketing Suite (discontinued)

Oracle Siebel Enterprise Marketing Suite (discontinued) 10.0
Based on 1 answer
A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
Anonymous | TrustRadius Reviewer

Alternatives Considered

Claritysoft

Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
Joshua Day | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot.
Kenyata Garner | TrustRadius Reviewer

Return on Investment

Claritysoft

  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Ryan Weller | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • It has increased the business tactics as we have added more clients who wish to use this technology.
Lokesh Yadav | TrustRadius Reviewer

Pricing Details

Claritysoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Claritysoft Editions & Modules

Edition
Claritysoft$39.001
  1. Per Month Per User
Additional Pricing Details

Oracle Siebel Enterprise Marketing Suite (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Siebel Enterprise Marketing Suite (discontinued) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Claritysoft
8.4
Oracle Siebel Enterprise Marketing Suite (discontinued)
8.0

Likelihood to Renew

Claritysoft
Oracle Siebel Enterprise Marketing Suite (discontinued)
10.0

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