Claritysoft vs. Oracle Siebel Enterprise Marketing Suite (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Claritysoft
Score 6.5 out of 10
N/A
CloudSoft is a simple, cloud-based CRM system for SMBs.
$39
per month
Oracle Siebel Enterprise Marketing Suite (discontinued)
Score 9.0 out of 10
N/A
Oracle offered the Siebel Enterprise Marketing Suite as an end-to-end enterprise marketing management (EMM) solution joining cross-channel campaign management with marketing automation, market resource and asset management, and marketing analytics, for larger enterprises. The product is now End of Life, and no longer offered for sale.N/A
Pricing
ClaritysoftOracle Siebel Enterprise Marketing Suite (discontinued)
Editions & Modules
Claritysoft
$39.00
Per Month Per User
No answers on this topic
Offerings
Pricing Offerings
ClaritysoftOracle Siebel Enterprise Marketing Suite (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
ClaritysoftOracle Siebel Enterprise Marketing Suite (discontinued)
Top Pros
Top Cons
Features
ClaritysoftOracle Siebel Enterprise Marketing Suite (discontinued)
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Claritysoft
8.6
5 Ratings
11% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Customer data management / contact management9.35 Ratings00 Ratings
Workflow management9.14 Ratings00 Ratings
Territory management8.24 Ratings00 Ratings
Opportunity management8.85 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.55 Ratings00 Ratings
Quote & order management7.55 Ratings00 Ratings
Interaction tracking9.05 Ratings00 Ratings
Channel / partner relationship management8.24 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Claritysoft
10.0
3 Ratings
28% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Help desk management10.03 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Claritysoft
8.8
4 Ratings
15% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Lead management8.84 Ratings00 Ratings
Email marketing8.84 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Claritysoft
9.2
5 Ratings
19% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Task management10.04 Ratings00 Ratings
Billing and invoicing management9.03 Ratings00 Ratings
Reporting8.55 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Claritysoft
9.4
5 Ratings
21% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Forecasting9.14 Ratings00 Ratings
Pipeline visualization9.04 Ratings00 Ratings
Customizable reports10.04 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Claritysoft
8.8
5 Ratings
15% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Custom fields8.75 Ratings00 Ratings
Custom objects8.34 Ratings00 Ratings
API for custom integration9.44 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Claritysoft
9.0
5 Ratings
8% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Single sign-on capability8.55 Ratings00 Ratings
Role-based user permissions9.55 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Claritysoft
6.5
4 Ratings
14% below category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Mobile access6.54 Ratings00 Ratings
Best Alternatives
ClaritysoftOracle Siebel Enterprise Marketing Suite (discontinued)
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
HubSpot Marketing Hub
HubSpot Marketing Hub
Score 8.6 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
LeanData
LeanData
Score 9.8 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Optimizely Content Marketing Platform
Optimizely Content Marketing Platform
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ClaritysoftOracle Siebel Enterprise Marketing Suite (discontinued)
Likelihood to Recommend
7.1
(5 ratings)
8.0
(3 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
ClaritysoftOracle Siebel Enterprise Marketing Suite (discontinued)
Likelihood to Recommend
Claritysoft
Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Read full review
Discontinued Products
If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
Read full review
Pros
Claritysoft
  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Read full review
Discontinued Products
  • Siebel EMS offered useful customer insight and more effective dialogue with recipients by delivering the right message to the right customer at the right time.
  • Siebel EMS was very effective for loyalty lifecycle and retention by seamlessly integrating with marketing and CRM platforms.
  • Siebel EMS was instrumental in aligning marketing, sales and analytics divisions.
Read full review
Cons
Claritysoft
  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Read full review
Discontinued Products
  • Oracle Siebel Marketing Suite's processing time is not as fast as I would expect it to be. This is the major improvement I would like to see in it.
  • It requires a very high level of training being given to the employees for configuring and implementing it in the business needs.
  • Expert employees are needed in order to understand the functionality of Oracle Siebel Enterprise Marketing Suite, which is not easy to find.
Read full review
Likelihood to Renew
Claritysoft
No answers on this topic
Discontinued Products
A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
Read full review
Alternatives Considered
Claritysoft
Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
Read full review
Discontinued Products
Salesforce is easier to use and more open source and available for external integrations.
Read full review
Return on Investment
Claritysoft
  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Read full review
Discontinued Products
  • It has increased the business tactics as we have added more clients who wish to use this technology.
Read full review
ScreenShots